Isla Contoy Mountain Holidays

Everyone was amazing. The bed was fabulous. Lots of pools so not crowded and such a great beach

Resort was very clean. Pools were great. Our room was a “pure wellness” room with “pure air” and it smelled like mildew pretty bad. There’s even a QR code to scan that shows you how they purify the air in the room. So that was disappointing

Need new mattresses

The hotel was nice and clean, food and service were great. For adults only, they should have a better entertainment. I want to leave my gratitude to three employees,Mike at the pool bar, Lino at the breakfast, and Eric at the sports bar, you guys were great.

New hotel, good restaurants, lots of pools and staff was great.

I was surprised (and not in the best way) about this property and stay. I'll start with the positives that its located next to the Majestic Elegance that I had the pleasure of staying at and it was by far one of the best experiences I had in Cancun. So when we arrive at the Mirage my expectations were high but were let down. It took us an hour almost to be checked in as we arrived at the check in time of 4p. The room we received was considered an upgrade but the swim out we thought we were getting was really a plunge pool, that did not have a privacy wall and everyone walk-in past could just walk into our space. The food was not as flavorful, the property still look like it was under construction and the greenery looked dead and unkept. Our butler service was a nice touch but we mostly did everything on our own. There was no perk to having an Adult only side because it was a good mixture of children at the bars and the restaurants near them. Upon our check out we overheard a couple debating about their experience and partial refund. I do agree while the place is listed as a 5 star it gave 3 stars at best. I usually have photos from all our trips but because of the experience I chose not to capture any because we were not completely satisfied. What I can commend is the staff was very nice and I hope Majestic continues to support them because I know this transition and opening isn't the best experience for all involved.

Resort was very clean. Pools were great. Our room was a “pure wellness” room with “pure air” and it smelled like mildew pretty bad. There’s even a QR code to scan that shows you how they purify the air in the room. So that was disappointing

New hotel, good restaurants, lots of pools and staff was great.

Pool was nice. Staff very friendly. Limited bar open at certain hours, so you had to traverse the hotel a lot for the drinks after certain hours. Shots mainly only allowed were tequila, couldn’t request other shots.

Such a beautiful place! The food was great (so many fresh options) and the resort’s team was so friendly and attentive. We loved our time there — even on the cloudy days, it was warm and very enjoyable. The beach was also a dream!

We loved this resort. Rooms were great, we booked two privileged level rooms. They were so clean. The staff were friendly. Food was delicious. Suggestion to be sure to book your reservations for dinner’s the night you get there for the whole time. We were able to get into three reservations. And we did have dinner one night at Beloved. We spent a day at each of the five pools. Loved the two swim up bars. Make sure to check the theatre schedule as we found the shows to also be worth it. Great selection of items in both of the shops as well. We also loved that we could walk to the marina. Enjoyed watching the dolphins and eating at the burrito restaurant. We were able to swim at the beach without beach shoes, although it is a little rocky in spots. I would recommend taking a snorkel and mask as we purchased one there. There are a lot of fish to see just at the resort in the ocean. Definitely would recommend this resort.