Central Mumbai Luxury Holidays

I stayed at IRA by Orchid for 7 days, and unfortunately, the experience was underwhelming. The property is in desperate need of TLC. We faced issues with room cleanliness and extremely low water pressure in the sink. While the staff did eventually move us to a different room after 3 days of complaining, no compensation or apology for the initial discomfort was offered. Additionally, the breakfast was very repetitive; in a week-long stay, there was zero change to the menu. The biggest disappointment, however, was the staff’s inability to listen to guest complaints—they seem to acknowledge the issue but don't take proactive steps to fix it. For the price and the brand name, I expected much better service and maintenance.

Clean room , excellent staff. breakfast option not so great for a 5* hotel, but still ok for an airport hotel.

The hotel is OK, room is reasonably clean and modern, but sound insulation is poor and you can hear sounds from next room. The hotel is not that easy to find as there’s no clear sign on how to get there. You can access the shops and restaurants in the arrival level but we didn’t find out until we checked out, as nobody mentioned it and there’s no signs pointing to them. We booked a premium room because we don’t want a windowless room, and the picture on Expedia showed a room with windows. When we checked in, we found ourselves in a windowless room. We asked the front desk and they said we are in a premium room and all the rooms in the hotel are like that without windows. This is misleading advertising either by Expedia or by the hotel.

Clean rooms, spacious & very helpful staff. Cheers.

Fabulous stay at the Orchid. Staff excellent and service impeccable.

Fabulous stay at the Orchid. Staff excellent and service impeccable.

Clean room , excellent staff. breakfast option not so great for a 5* hotel, but still ok for an airport hotel.

Everything was perfect, staff, room, food you name it.