Caribbean Islands Luxury Holidays

Expedia onsite rep Johnny was fantastic. He helped me book dinner reservations every night for our party of 8, as well as any room requests that we had. We had some issues with our room, AC not working properly, ceiling fan not working, no hot water. Kept requesting these services in the Royalton app but they kept responding say king that this service has been completed. Johnny ended up helping us. Washrooms by the pool were out of service for the week that we were there, guests had to go to their rooms to use the bathroom. Pool area flooding all week. No poolside service, no pool concierge to help with chairs and towels, ran out of towels daily, not enough chairs and umbrellas at the pool. Have to go down early to save chairs, 8am is not early enough. I would say that this hotel needs a lot of work. Service was not very good for the Royalton brand. Food was good, beach was nice.

Great staff and amazing hotel

Rosario was a rockstar butler and the boys at pool 4 swim up bar Gustavo, Juan, Luis and Victor were the best bartenders ever

The staff really makes a difference for the resort.

The staff was so caring and genuine. Unlike anywhere I’ve ever been. If you sit back for a moment you can see it when they move about. They are passionate and take pride in their service to you….aside from the hotel and staff, the only bad thing that didn’t let me personally enjoy my trip and relax is people on the beach trying to sell you things. They keep walking up they make you take pictures with their parrot and tell you to pay them $30-$40 for taking a photograph on your phone sometimes more. I tried relaxing on the beach and people kept walking up trying to sell items and excursions. They don’t work for the hotels but since it’s a public beach they come on it and literally harass people. They have nothing to do with the staff but the hotels can do something about them that would be awesome!

Great staff and amazing hotel

Rosario was a rockstar butler and the boys at pool 4 swim up bar Gustavo, Juan, Luis and Victor were the best bartenders ever

Beautiful Room, fantastic friendly Staff. Food wasn’t great and the entertainment left a lot to be desired. The beach was closed due to excessive seaweed, so we received a great upgrade to a bungalow on the beach. Overall it was a lovely hotel with nice pools to relax around and great staff. Pity the bland food didn’t match the service.