Caribbean Islands Luxury Holidays

everything was very good I am satisfied

We booked a king bed and Expedia said n upgraded room. At arrival we were moved to the upgrade room but it was not a king bed. They said they could move us until the next day. which they did but to the lowest rated rooms

Great stay! We got upgraded to the family suite and the food was lovely. The people and staff were also lovely! We travelled with my parents didn’t get the same experience though and they were put in a room super far from us. They also never got a tour of the resort (like what we did) and had to figure things out by themselves. Their room was okay too. Also, we did see a cockroach around the garbage area…. 😅

The resort was perfect! The staff were great and I stay in the perfect room. I am looking forward to going back.

This hotel is clearly aiming to deliver a five-star experience, and there are some genuinely excellent elements — beautiful rooms, an exceptionally comfortable bed, and consistently kind, well-intentioned staff. Unfortunately, my stay was affected by a number of small but recurring issues. The hotel app and room service menus were often inaccurate, and there were several maintenance and inspection issues that shouldn’t occur at this level. Dining was inconsistent: friendly service throughout, but cold food on one occasion, limited or misleading menus on others, and room service orders that didn’t match what was advertised. The spa treatment itself was excellent, but important information wasn’t clearly explained upfront. Despite the number of issues raised during my stay, no gesture of goodwill or compensation was offered beyond apologies. With stronger attention to detail and clearer communication, this could be an excellent hotel; at present, the experience does not consistently match five-star expectations.

We booked a king bed and Expedia said n upgraded room. At arrival we were moved to the upgrade room but it was not a king bed. They said they could move us until the next day. which they did but to the lowest rated rooms

Great stay! We got upgraded to the family suite and the food was lovely. The people and staff were also lovely! We travelled with my parents didn’t get the same experience though and they were put in a room super far from us. They also never got a tour of the resort (like what we did) and had to figure things out by themselves. Their room was okay too. Also, we did see a cockroach around the garbage area…. 😅

Beautiful property! So much to do! Clean! Every staff member was happy and pleasant! Lapis Lounge was perfect! Loved Cerises! She was so helpful and pleasant!

everything was very good I am satisfied

We booked a king bed and Expedia said n upgraded room. At arrival we were moved to the upgrade room but it was not a king bed. They said they could move us until the next day. which they did but to the lowest rated rooms

Friendly staff Good food Peaceful environment

everything was very good I am satisfied

We booked a king bed and Expedia said n upgraded room. At arrival we were moved to the upgrade room but it was not a king bed. They said they could move us until the next day. which they did but to the lowest rated rooms

This hotel is clearly aiming to deliver a five-star experience, and there are some genuinely excellent elements — beautiful rooms, an exceptionally comfortable bed, and consistently kind, well-intentioned staff. Unfortunately, my stay was affected by a number of small but recurring issues. The hotel app and room service menus were often inaccurate, and there were several maintenance and inspection issues that shouldn’t occur at this level. Dining was inconsistent: friendly service throughout, but cold food on one occasion, limited or misleading menus on others, and room service orders that didn’t match what was advertised. The spa treatment itself was excellent, but important information wasn’t clearly explained upfront. Despite the number of issues raised during my stay, no gesture of goodwill or compensation was offered beyond apologies. With stronger attention to detail and clearer communication, this could be an excellent hotel; at present, the experience does not consistently match five-star expectations.