United Arab Emirates Kid friendly Holidays

Rooms look tired n needs updating

.I wanted to share feedback regarding my recent stay at your property from April 9th to 16th. I have stayed in the UAE multiple times, and interestingly, during this trip I stayed at Hyatt properties in different locations—including Dallas and Oman—and was assigned Room 616 each time. My stay at your Grand Hyatt property was overall excellent, and I truly appreciated the service and experience provided. However, I would like to raise a concern regarding a billing matter. I was charged AED 700 for a couple of laundry shirts, which I found to be quite high. Given the broader challenges affecting the region, I had hoped for a more considerate approach. Additionally, at the time of checkout, I specifically asked the front desk if there were any outstanding charges on my account and was informed that there were none. It was therefore surprising to see that three days later, my deposit was released with a deduction for the laundry charges. I would appreciate clarification on: Why this charge was not communicated at the time of checkout Whether there is any flexibility regarding this charge I want to reiterate that my stay was otherwise very pleasant, and this feedback is shared in the spirit of transparency and improvement. I look forward to your response.

Good staff, pretty old building and furnitures, not a great odor in some areas like lift, great location near public beach, no private beach, moderate food quality

Overall a clean and calm experience

Spent 2 nights and stayed on the 8th floor. Can go to the swimming pool on 8th floor and just steps away from room. Breakfast was good and have plenty of choices.

Good staff, pretty old building and furnitures, not a great odor in some areas like lift, great location near public beach, no private beach, moderate food quality

.I wanted to share feedback regarding my recent stay at your property from April 9th to 16th. I have stayed in the UAE multiple times, and interestingly, during this trip I stayed at Hyatt properties in different locations—including Dallas and Oman—and was assigned Room 616 each time. My stay at your Grand Hyatt property was overall excellent, and I truly appreciated the service and experience provided. However, I would like to raise a concern regarding a billing matter. I was charged AED 700 for a couple of laundry shirts, which I found to be quite high. Given the broader challenges affecting the region, I had hoped for a more considerate approach. Additionally, at the time of checkout, I specifically asked the front desk if there were any outstanding charges on my account and was informed that there were none. It was therefore surprising to see that three days later, my deposit was released with a deduction for the laundry charges. I would appreciate clarification on: Why this charge was not communicated at the time of checkout Whether there is any flexibility regarding this charge I want to reiterate that my stay was otherwise very pleasant, and this feedback is shared in the spirit of transparency and improvement. I look forward to your response.

Overall a clean and calm experience

Good staff, pretty old building and furnitures, not a great odor in some areas like lift, great location near public beach, no private beach, moderate food quality

Overall a clean and calm experience

Clean room, nice service, beautiful site. They give a delicious tea upon arrival. Food at the Mekong Restaurant is wonderful. Buggy (golf cart) drivers are very nice. They don’t really have a business center for working, though. Disappointed in extra charge for beds on beach, though the lounge chairs are nice. Glad that the breakfast at the Beach Club is adults only. Food was excellent.

Rooms look tired n needs updating

Overall a clean and calm experience

Good staff, pretty old building and furnitures, not a great odor in some areas like lift, great location near public beach, no private beach, moderate food quality