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Sofitel Dubai The Palm Resort & Spa

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Primary image
Private beach, white sand, free beach cabanas, sun-loungers
5 outdoor pools, open 9:00 AM to 6:00 PM, pool cabanas (surcharge)
5 outdoor pools, open 9:00 AM to 6:00 PM, pool cabanas (surcharge)
5 outdoor pools, open 9:00 AM to 6:00 PM, pool cabanas (surcharge)

Overview of Sofitel Dubai The Palm Resort & Spa

VIP Access
UNESCO Sustainable Travel Pledge

Sofitel Dubai The Palm Resort & Spa

5.0 star property

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
East Crescent Road, Dubai, 55558

Explore the area

  • Popular LocationAquaventure4 min drive
  • Popular LocationDubai College13 min drive
  • Popular LocationMadinat Jumeirah24 min drive
  • AirportDubai (DXB-Dubai Intl.)34 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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About this area

Dubai

Sofitel Dubai The Palm Resort & Spa is located in Palm Jumeirah, a neighbourhood in Dubai, and is near a metro station and on a private beach. Travellers who have shopping on the agenda can visit Mall of the Emirates and The Walk, while those looking for another kind of activity may want to check out Burj Al Arab. Travelling with kids? Consider Dubai Aquarium & Underwater Zoo and Aquaventure.
Visit our Dubai travel guideOpens in a new window
View more Resorts in DubaiOpens in a new window
Map

What's nearby

  • Aquaventure - 4 min drive
  • Dubai College - 13 min drive
  • Souk Madinat Jumeirah - 17 min drive
  • Burj Al Arab - 18 min drive
  • Madinat Jumeirah - 24 min drive

Getting around

  • Atlantis Aquaventure Waterpark Station - 4 min drive
  • Dubai (DXB-Dubai Intl.) - 34 min drive

About this property

Sofitel Dubai The Palm Resort & Spa

5-star luxury resort in the heart of Palm Jumeirah
You can look forward to a marina, a round-trip airport shuttle and 2 poolside bars at Sofitel Dubai The Palm Resort & Spa. This resort is a great place to bask in the sun with a private beach, free beach cabanas and a beach bar. Indulge in hydrotherapy, reflexology and a detox wrap at Sofitel SPA, the on-site spa. Be sure to enjoy a meal at any of the 7 on-site restaurants, which feature international cuisine and al fresco dining. The gym offers yoga classes and aerobics classes; other things to do include boat tours, sailing and rowing/canoeing. Stay connected with free in-room WiFi, and guests can find other amenities, such as a terrace and shopping on site.
Additional perks include:
  • 5 outdoor pools and a children's pool, with a waterslide, cabanas and sunloungers
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), a free shopping centre shuttle and an outdoor tennis court
  • Free newspapers, 9 meeting rooms and luggage storage
  • Guest reviews say great things the family-friendly amenities, pool and helpful staff
Room features
All 361 rooms offer comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menu and climate-controlled air conditioning. Guest reviews speak positively of the size rooms at the property.
More amenities include:
  • Childcare services and free infant beds
  • Bathrooms with rainfall showers and separate baths/showers
  • 40-inch flat-screen TVs with satellite channels
  • Balconies, daily housekeeping and desks

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Languages

Arabic, English, Filipino, French, German, Hindi, Italian, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Free shopping centre shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: AED 155 for adults and AED 77.50 for children
  • 7 restaurants
  • 2 poolside bars, 6 bars/lounges and 1 beach bar
  • 24-hour room service

Restaurants on site

  • Manava
  • Laguna Lounge
  • Porterhouse Grill
  • Moana

Things to do

  • 5 outdoor pools
  • Aerobics classes
  • Arcade/games room
  • Boat tours
  • Canoeing
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Lifeguards on site
  • Outdoor tennis court
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cots/infant beds
  • Free supervised childcare
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (13149 square feet of space)
  • Meeting rooms - 9

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Lifeguards on site
  • Marina on site
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 28 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Beach towels
  • Couples dining
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower

Entertainment

  • 40-inch flat-screen TV
  • iPod dock
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe
  • Slippers
  • Soundproofing

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Palm Jumeirah
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Business-friendly
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Hotel resort
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5 star
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Air conditioned
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Guest rating 4.5+
Guest rating 4.5+

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AED 500.00
  • New Year's Eve (31 December) Gala Dinner per adult: AED 2500
  • New Year's Eve (31 December) Gala Dinner per child: AED 1750 (from 12 to 18 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: AED 155 for adults and AED 77.50 for children (approximately)
  • Airport shuttle fee: AED 350 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
UAE residents must present a valid passport Emirates ID upon check-in; a driver's license is not accepted.

We should mention

Pool access available from 9:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Dubai Palm Resort
Dubai Palm Sofitel
Sofitel Dubai Palm
Sofitel Dubai Palm Resort
Sofitel Resort
Sofitel Palm Resort
Sofitel Palm
Sofitel Dubai The Palm Resort Spa
Sofitel Dubai The Palm & Dubai
Sofitel Dubai The Palm Resort & Spa Dubai
Sofitel Dubai The Palm Resort & Spa Resort
Sofitel Dubai The Palm Resort & Spa Resort Dubai

Frequently asked questions

Does Sofitel Dubai The Palm Resort & Spa have a pool?

Yes, this property has 5 outdoor pools and a children's pool. Pool access is from 9:00 AM to 6:00 PM.

How much does it cost to stay at ?

As of 19 Aug 2022, prices found for a 1-night stay for 2 adults at on 7 Sept 2022 start from Rs14,382.75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sofitel Dubai The Palm Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sofitel Dubai The Palm Resort & Spa?

Self-parking and valet parking are free at this property.

What time is check-in at Sofitel Dubai The Palm Resort & Spa?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Sofitel Dubai The Palm Resort & Spa?

Checkout is at noon.

Does Sofitel Dubai The Palm Resort & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of AED 350 per vehicle applies.

Where is Sofitel Dubai The Palm Resort & Spa located?

This Palm Jumeirah resort is on the beach, 1.1 mi (1.7 km) from Aquaventure, and within 6 mi (10 km) of The Pointe and Nakheel Mall. Jumeirah Beach and Al Sufouh Beach are also within 9 miles (15 km). Atlantis Aquaventure Waterpark Station is 23 minutes by foot.

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 670 out of 999 reviews
5 - Excellent 67%
Rating 4 - Good. 232 out of 999 reviews
4 - Good 23%
Rating 3 - Okay. 59 out of 999 reviews
3 - Okay 6%
Rating 2 - Poor. 25 out of 999 reviews
2 - Poor 3%
Rating 1 - Terrible. 13 out of 999 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4.3/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent service, can’t ask for more from a holiday. Our room was so spacious and everything so beautiful. The check in was so smooth. We got to the hotel a little early, with two small children. I was worried we would need to wait around with two tired children but the staff provided an excellent service and we we settled in our room very quickly. Can’t recommend this hotel enough.
Stayed 6 nights in Aug 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Dubai!!
Stayed 11 nights in Jul 2022

5/5 Excellent

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place
Stayed 3 nights in Aug 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasr and Elline at the front desk made our stay memorable we ended up extending our vacation. They provided excellent service and were very accommodating. The resort is excellent, we will definitely go back every time we visit Dubai.
Stayed 1 night in Aug 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family absolutely enjoyed their stay at the Sofitel The Palm. The entire staff couldn't have been more sincere and respectful to me and my family. The dining options were amazing and the concierge staff were extremely helpful. This was a memorable vacation and we will gladly return to the Sofitel. Wonderful resort!
Stayed 11 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 6 nights in Jun 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay!! However only thing I would say is the TV was not working and the sink was leaking in our room.
Stayed 8 nights in Jun 2022

2/5 Poor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist did not inform us about the VIP access and this is disappointed
Stayed 4 nights in Jun 2022

1/5 Terrible

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very tired property in need of renovations. The breakfast buffet display did not follow proper health and safety measures. Kids and adults using their hands to take food out of platters and chafing dishes We got sick from eating from the buffet. Not a great way to spend your vacation