Miami Beach Beach Holidays

Property is clean; staff is friendly and helpful.

Yes. Everything was nice!

Property was new, clean, well maintained. Comfy bed, linens, and pillows, nice shower and Aesop toiletries. Highly recommend having dinner at Pauline. Dinner was delicious and the staff were attentive, kind and fun. Food was good at beach and poolside, although I almost always had to flag someone down to get service, especially when they were NOT busy, which was odd. It was very crowded on the weekend, quiet and laid back on the weekdays. Gym was great, had just about everything you could need. A few minor issues and inconveniences. Only one of the elevators was operating. Housekeeping was in room when we needed to change, said she would come back in 5 mins to finish and never did then one night just entered room at 9:30pm for turn down service when we already in bed due to an early flight the next morning. Also, even though it was a smoke free property each day someone was vaping or even cigar smoking at the pool. The first day I texted and they had the manager Josh come talk to me and relocated me to a cabana for the remainder of the day, so that was handled promptly and professionally and beyond my expectations! They rest of the visit though I didn’t feel like complaining again but consistently saw and smelled vaping or cigar smoke each day. I saw pool area servers witness it and say nothing. So that is my main issue- have the pool staff enforce the rules. Overall a great place- good location, helpful staff, good nights sleep.

The property is nice and centrally located, but could use a refresh.

My daughter and I stayed here for her 18th birthday weekend. The entire staff was absolutely awesome. They began reaching out to me days in advance and helped me with resources to have the room decorated upon our arrival. Everyone we interacted with from valet, check-in and staff was very kind and accommodating. The room was clean with a perfect view of the ocean. The access to the beach and the staff there was really nice too. The Eden Roc is now the only place I'll stay while visiting Miami.

The property is nice and centrally located, but could use a refresh.

Yes. Everything was nice!

Property was new, clean, well maintained. Comfy bed, linens, and pillows, nice shower and Aesop toiletries. Highly recommend having dinner at Pauline. Dinner was delicious and the staff were attentive, kind and fun. Food was good at beach and poolside, although I almost always had to flag someone down to get service, especially when they were NOT busy, which was odd. It was very crowded on the weekend, quiet and laid back on the weekdays. Gym was great, had just about everything you could need. A few minor issues and inconveniences. Only one of the elevators was operating. Housekeeping was in room when we needed to change, said she would come back in 5 mins to finish and never did then one night just entered room at 9:30pm for turn down service when we already in bed due to an early flight the next morning. Also, even though it was a smoke free property each day someone was vaping or even cigar smoking at the pool. The first day I texted and they had the manager Josh come talk to me and relocated me to a cabana for the remainder of the day, so that was handled promptly and professionally and beyond my expectations! They rest of the visit though I didn’t feel like complaining again but consistently saw and smelled vaping or cigar smoke each day. I saw pool area servers witness it and say nothing. So that is my main issue- have the pool staff enforce the rules. Overall a great place- good location, helpful staff, good nights sleep.