Bennett Valley Beach Holidays

The room is clean. Friendly staff with good breakfast to enjoy.

The staff was hard to find and very unfriendly. I could not get anyone to help me with anything from a cup of herbal tea to an extra pillow. The front desk check-in person was abrupt; the restaurant workers apparently could not see me, and housekeeping never made it our way. The smores fire pit is a great idea, but when our party of four checked in, we received supplies for two smores. They sold additional supplies for $10!! It is an attractive hotel in a good location, but really not family-friendly or fun. The "partial bay view" I paid for was imaginary, and there is literally no counter space in the bathroom. Yes, the wharf is a costly area, but you can do much better than the Zephyr for this price.

Shower was leaking, Door of the shower always opened by itself, so could not close. They gave a voucher for not having to clean the room, which i found when i came back in the evening (bar was closed at this point), next day in the mronign i wanted to redeem it, they said not valid anymore. There was no accessible Plug near the bed.

Wet spot on floor of hotel room. Super creepy. Bikes out front a trash don't waste your time. Loud music out front of restaurant in evening audible in room. It's a bit lame overall. Heater also came on in middle of night. I wouldn't stay here again.

Horrible service for myself and the couple we traveled with. Prepaid for parking, valet was full, had to park 2 blocks away, not a big deal but annoying. The issue was the staff refused to refund me for the prepaid parking. I was simply told we cannot do it. They refunded something else that was half the price of the parking which was ridiculous. I’m hauling all my stuff through downtown on the sidewalk instead of pulling up and having my luggage handled like I paid for. All that would have been ok but you don’t refund me for the parking I didn’t even use?? That was ridiculous. 0 stars, will never stay again. This is an expensive hotel, you would expect the level of service to match.