Sri Lanka Beach Holidays

The staff in the hotel were lovely and kindly helped us take our suitcases up the stairs to our room. They provided us with a delicious papaya welcome drink and the room was filled with all the usual amenities which was appreciated. We would liked to have ordered food and drinks, as well as using the spa but the phone in room 101 did not work. We had a long day of travelling so didn't bother walking down to reception. We attempted to contact them via email and WhatsApp but no response received. To note, the staff were lovely in person and the communication prior to the stay was fantastic and we appreciated the complomentary airport transfer..

A great property in Negombo. Unfortunately like most Jetwing properties in Negombo its slightly dated and tired looking. The staff make up for it though and are exceptional.

Wonderful staff, great food, large clean room on a wide sand beach.

5 star view of the ocean, 3.5 star room, 2 star service from the staff. Stayed for 4 nights, first day was ruined due to being given a sub standard room. After complaining to the supervisor, we were given a nicer room with a beautiful view of the pool/ocean - but the room felt more like 3.5 star - nothing special, No mini bar and room was outdated. Paid nearly $200/night, not worth the price. Breakfast was the same for all 4 days of our stay. Also, felt that people of color are treated differently and raised this with the supervisor. The arrogant male staff in particular at front desk, restaurant and pool area need to be trained properly. This was raised with the supervisor.. Note that an additional 10% service charge, 18% VAT is added to food/beverage/spa.

5 star view of the ocean, 3.5 star room, 2 star service from the staff. Stayed for 4 nights, first day was ruined due to being given a sub standard room. After complaining to the supervisor, we were given a nicer room with a beautiful view of the pool/ocean - but the room felt more like 3.5 star - nothing special, No mini bar and room was outdated. Paid nearly $200/night, not worth the price. Breakfast was the same for all 4 days of our stay. Also, felt that people of color are treated differently and raised this with the supervisor. The arrogant male staff in particular at front desk, restaurant and pool area need to be trained properly. This was raised with the supervisor.. Note that an additional 10% service charge, 18% VAT is added to food/beverage/spa.

Wonderful staff, great food, large clean room on a wide sand beach.