Yucatan Peninsula All inclusive Holidays

I would like to say the stay was amazing but the start and finish wasn’t great. I booked this trip to celebrate my birthday and by my surprise an engagement. when we arrived to the hotel our room wasn’t ready. When we were able to check in we paid and filled out all the paper work just to be told at the end our room has 2 double beds! I am 5’7 and my fiancé is 6’2. when asked why we didn’t geta king we were advised they didn’t have availability and the only way to get one is if we paid for an upgrade. there was no further accommodation. We decided not to make a big deal of the bed size. the room was nice and newly renovated. the staff was amazing! the food was good and we appreciated the different options. On the day before we left we decided to go off the resort and was out of the room majority of the day. We got back around dinner time showered and changed for dinner. the room didn’t appear to be serviced while we were gone. When we returned and begin to pack for our early departure the next morning we noticed my fiancés prada sunglasses were missing. we also figured out we were in a joint room where the other room only had access to lock the joining door. We reported the missing glasses to the concierge desk and they advised they will have to call housekeeping and see if it’s in the lost and found. No report was taken. The glasses are still missing and haven’t received anything from the hotel since check out !

Room was clean, plenty of hot water, staff was helpful and kind!!! Food was so so, but that’s a personal opinion. Restaurant hours were weird. Beach was amazing, clean, no vendors

The property and the surroundings are nice, well maintained and the food is nice as well. Staff is attentive and helpful, they try to help the best they can in all situations. We did enjoy our stay and would go again.

The room was clean, the food was good, service was very good.

Room were dated but clean. Food was hit or miss but the stuff that was good was great. Loved the sports bar and Mexican restaurant, pool side service was always good. The needing your card for every time you ordered including all inclusive was annoying but manageable. Whats the point of a wrist band? We had the 2 bedroom and it was great. Small enough resort the kids were confident in navigating.

I would like to say the stay was amazing but the start and finish wasn’t great. I booked this trip to celebrate my birthday and by my surprise an engagement. when we arrived to the hotel our room wasn’t ready. When we were able to check in we paid and filled out all the paper work just to be told at the end our room has 2 double beds! I am 5’7 and my fiancé is 6’2. when asked why we didn’t geta king we were advised they didn’t have availability and the only way to get one is if we paid for an upgrade. there was no further accommodation. We decided not to make a big deal of the bed size. the room was nice and newly renovated. the staff was amazing! the food was good and we appreciated the different options. On the day before we left we decided to go off the resort and was out of the room majority of the day. We got back around dinner time showered and changed for dinner. the room didn’t appear to be serviced while we were gone. When we returned and begin to pack for our early departure the next morning we noticed my fiancés prada sunglasses were missing. we also figured out we were in a joint room where the other room only had access to lock the joining door. We reported the missing glasses to the concierge desk and they advised they will have to call housekeeping and see if it’s in the lost and found. No report was taken. The glasses are still missing and haven’t received anything from the hotel since check out !

The room was clean, the food was good, service was very good.

Great for families and people with young kids.