Yucatan Peninsula All inclusive Holidays

They upgrade our room looking at the back of our resort where they power wash their cooking trays.

The staff was nice. Some just need to smile more often especially in restaurants. Food could be better. There were only a few restaurants you could go to and not all are open every day. Overall, I’d give it 3.5 to 5 stars.

Resort and property overall was very nice, well maintained, we enjoyed the time there, room was clean, spacious bed and pillows comfortable, food and service was excellent, best drinks were in the lobby and sport bar, however the drinks at pool for adults only were not at the same level than the other ones, we did not like the smell of the amenities in the room. We liked there, and hopefully can come back soon.

Our experience was fantastic. All of the staff were so friendly and very helpful. The room and hotel itself were beyond our expectations. We enjoyed ourselves very much and will be back. We will recommend the hotel to all our friends.

Our stay was great and very relaxing. We would stay here again on our next visit.

Our experience was fantastic. All of the staff were so friendly and very helpful. The room and hotel itself were beyond our expectations. We enjoyed ourselves very much and will be back. We will recommend the hotel to all our friends.

Our stay was great and very relaxing. We would stay here again on our next visit.

The resort itself is very nice. Pools and property kept very clean, staff very attentive and the food, especially at the restaurants was excellent. I had an ocean front room in the center section; very nice. Had to be moved 2 times during a 4 night stay. Room was very humid but thought AC turned up. AC would not cool, stayed very humid. Thermostat was also broken. Female mgr saw it flash on/off on its own & temp changed! Had to move. Some rooms have an AC system that needs more coolant added or the coils may need cleaned. Sheets, loveseat, lamp shade over table and part of the floor had visible moisture you could see and feel. Fortunately concierge, Allen, was outstanding with helping me through the issues. Rooms 4009 and 5010 both. He also helped with getting maintenance to fix the shower handle in room 5010. Handle would not turn far enough to allow cold water to mix. Allen took pics and saw everything I mentioned first hand. I have no intention on 'trashing' the resort on social media in any way but the AC issue was really bad and the cleaning crew needs to be more educated on looking for these issues and reporting problems. If they are reporting issues, shame on management for not doing their job. Spending 1 night in room 4009 and 2 nights in room 5010 was quite over bearing and uncomfortable, AC issues. Draining the AC pan in room 5010 did not help. Had to move again. couldn't take it anymore with the humidity. Sheets very damp, floor wet! Again, not good!

Our stay was great and very relaxing. We would stay here again on our next visit.