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"Gloria and her staff were very helpful and friendly. Would stay there again."

"Service"

"The staff at the Mosi-O-Tunya Lodge are exceptional and provide an excellent quality of service. This property is a great deal at the price point. We enjoyed our room and the lovely breakfast service."

"This place would not honour the fact that we had booked and paid with Expedia. We paid for one night with cash. We were kept awake into the early hours with the noise from the Roadhouse next dook. There were cockroaches in the bathroom. Staff were indifferent. We left the next day"

"These things were described as available at this property but in fact we’re not available at all: Air conditioning WiFi Restaurant Convenience store/shop Plus confusion when we departed about payment - it was paid online through Orbitz but the staff there did not understand that."