"The staff were the most unhelpful life seen in my almost 40 years of travel
Whenever there was an issue, they would smile sweetly, and basically tell you to go blank yourself, but in a very polite manner
There were many issues and each time I was basically told we don’t care
If I could give this a less than zero rating, I would
This by far has been the worst hotel experience of my adult life
As an example, they post that they have a gym. Nobody tells you that if you don’t have a Japanese SIM card you can’t access their Jim when I brought this to the attention of the staff. They offered two solutions one go buy a Chinese SIM card to find another gym both equally unhelpful and showed a complete lack of empathy or interest
The whole state was like this
From check-in to check out.
For check-in, they would allow you to check in early for a fee, even though they stated the room is ready
Then once you agreed to the fee, they said oh at this time we have to have that by another $20-$80 Australian
I caution travellers to never use this hotel"
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