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"We stayed in 3 other hotels during our trip and this was our least favorite. It was a step up from Motel 6. There was garbage left in the room from a previous guest next to the bedside table, I didn't like the bathroom and it just seemed like too much outdated items in the room for its size. Cleanliness needs major attention - the furniture also had spots and they should toss the slippers - old and questionable."

"The location for Hotel Gracery was very convenient. You are walking distance to the subway and to places of interest. The comfort double room is small so I would definitely get at comfort twin room for more room. I would definitely request more pillows and blanket."

"Staff were very polite, friendly and efficient. The location is fantastic with lovely views. And value for money (this was off peak) was very high. Stayed in a lovely suite the size of na apartment."

"Everything was perfect. Nothing more you could ask for. "

"Clean room, accessible and walkable distance from train station and outlet. Shuttle to train station is pretty convenient. Luggage delivery service made a huge difference especially travelling with kids. Breakfast was an added bonus and much needed to start our day."

"Great stay! Will recommend Indigo if you have a car In karuizawa. Not sure if plublic bath has authentic mineral bath though. "

"Room space and amenities. Housekeeping was excellent. Very nice bar. Staff were friendly even with limited English. Enjoyed the private bath. Great location near to old Karuizawa street. Quiet luxury to sum up description of this boutique hotel."

"What a beautiful hotel with nice location near the forests! Amazing staff which are always so friendly and helpful! While the Onsen are a great endind for each day! "

"Room was very clean, great amenities, great service and great location."