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"The staff were very friendly and helpful. The room itself was nice but was looking a little old and worn. It was nice to have access to the spa facilities, it would be nice if these had an upgrade, the area was looking old, worn and dirty and could do with more seating areas/areas to put belongings when using the pool/thermal areas. On the Monday morning there was a lot of drilling and banging from quite early on which was a shame as it did wake us up earlier than planned."

"I love this place "

"Parking was easy though we have a electric car so the rules for paying for parking while charging are not clear and the staff wasn't sure about how it worked. Once we moved our car after charging, we were fine."

"Pretty hotel. We had a wonderful stay in room 121. The suite had a beautiful 4 poster and the bathroom a huge roll top bath. We visited the spa and had an excellent breakfast. Lovely stay. Will return. "

"The room was clean and tidy and staff were friendly … we had a twin room which I shared with my daughter. She got into her bed before me but when I went to get into bed …there was no bottom sheet … just a mattress topper. I called reception and they did sent up 2 sheets … for me to make it up myself🤔 Apart from that .. stay was as expected."

"Friendly staff good location"

"Nice, spacious room, and great location, enjoyed pool also"

"Sadly the friendliness and helpful nature of the staff cannot excuse some of the basic fundamental issues that I have experienced over the last few stays at this hotel. I decided to stay here as I am a keen swimmer and the facilities here are great in that regard. Unfortunately I seem to be unable to get the same quality of room between stays even though I always book the same room type. If it’s not noisy pipes it is television sets that don’t work properly or some other basic requirement that is lacking. It’s a real shame as it has the potential to be a really great hotel but is being mis-managed with not enough emphasis on hotel maintenance. A special mention should be made to Sanda, Megan and Felicity on the desk who all went out of their way to make up for the hotel’s shortcomings, and I can’t praise them enough. Hotel management however need to stay behind."