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"Nice view of Noyo Harbor and the room was clean and comfortable "

"The room was spacious and the wildlife viewing from the balcony was a plus"

"On April 24 I attempted to cancel this reservation for May 1 - 3, realizing I was a few hours after the "deadline." I tried to cancel with the hotel but they said I would have to cancel with you. On that day I texted/messaged you on this site and never received a response. I now see I was charged $508.52 on my credit card, presumably for two nights. I want recourse, and mostly first A RESPONSE from you. What are the components of that charge of $508.52. I have used Expedia for many trips and hotel stays for years. I will use you again if I get some satisfaction in response to this message!!!"

"Room was dirty and staff walked in without knocking."

"The room was set up awful. To watch tv in bed you had to turn your head sideways making for a long lasting neck pain. No ice in two nearby ice machines. Restaurant morning pastry basket has only one type of pastry. 2 coffees and cinnamon roll=$19!"

"Walls as paper thin. No problem if you enjoy listening to everything people are doing and saying. "

"Everything about Heritage house is simply amazing!! The staff and breakfast are so worth it."

"An expedited check in and luggage delivery to the premium 2 bed condo was appreciated. Everything was very nice and we will return! One comment was that we wouls have enjoyed a smart TV for streaming. Other than that, everything was wonderful!"

"The property is a great location and the staff were super nice and helpful at all times. The rooms were very big and quite clean. We would certainly stay there again!!"