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"The whole staff was amazing "

"On my first night there the phone started ringing in the room at 12 o’clock midnight. It rang over six times between midnight and 430. I did call the office at 2:30 and got the answering service. At 4:30 I finally realized I should unplug the phone. I spoke to the office on Saturday morning and was told that it had happened once before. I spoke to the office this morning when I was checking out and said that no one from management had called me on my cell phone. She said that they were aware and that it had happened a week prior in my room. I love staying there and I generally come once a month now, but I was very disturbed. That management did not even acknowledge that 4 1/2 hours of my sleep were disturbed. "

"As noted in other reviews, this facility is well-located, nicely maintained and clean. Bed was comfortable and everything worked. BUT- I had among the worst check-in experiences ever. Arriving at 9:30p after a long day, the door and night window were locked. I repeatedly called the two posted numbers and rang the night bell, waiting in the cold for over 10 minutes. When the groggy (?) clerk finally arrived, he was apparently unable to login to the reservation system to check me in. He finally gave up, and said he’d give me a room key, and the transaction would be taken care of in the morning. Of course, the room key didn’t work, and after a further delay, he was able to get me into a room on the second floor - nearly 30 minutes after I arrived. And unsurprisingly, the office was locked and unattended the next morning. Definitely not recommended."