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Reviews of The Angel Inn - The Inn Collection Group

4 out of 5
The Angel Inn - The Inn Collection Group
Helm Rd, Windermere, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 95 out of 148 reviews" "
Rating 8 - Good. 31 out of 148 reviews" "
Rating 6 - Okay. 15 out of 148 reviews" "
Rating 4 - Poor. 5 out of 148 reviews" "
Rating 2 - Terrible. 2 out of 148 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Experience on 29 Apr 2024
Thank you so much for your recent review. It made our day!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel as well as its setting!
Stayed 1 night in Apr 2024
Response from Guest Experience on 29 Apr 2024
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Experience on 9 Apr 2024
Thank you for your rating. We would love to welcome you back.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice stay in the heart of Bowness.
Stayed 1 night in Mar 2024
Response from Guest Experience on 5 Apr 2024
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

10/10 Excellent

SHARRON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay love it in Bowness / Windermere weather was fantastic. We did some shopping. A lot of the bars restaurants we did a boat trip & steam train The hotel does food drink breakfast. Outside drink area good atmosphere All round great stay every thing in walking distance of the hotel staff where friendly room And the room where spotlessly vlean
Stayed 3 nights in Mar 2024
Response from Guest Experience on 3 Apr 2024
Thank you for your feedback. We loved hearing about your time with us.

10/10 Excellent

Robert, Lydbrook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Great good choice and staff were very attentive and friendly.
Stayed 2 nights in Mar 2024
Response from Guest Experience on 27 Mar 2024
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Experience on 8 Feb 2024
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Claire

Travelled with partner
Liked: Amenities
Lovely room, friendly, happy team
Stayed 2 nights in Jan 2024
Response from Guest Experience on 8 Feb 2024
We would love welcome you back. Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Guest Experience on 8 Feb 2024
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with parking.
Stayed 1 night in Nov 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect accommodation. I wouldn’t change anything!
Stayed 2 nights in Nov 2023
Response from Guest Experience on 27 Nov 2023
Wow! Thank you so much. We would love to welcome you back soon.

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Experience on 6 Nov 2023
Thank you for taking the time to rate us. We would love to welcome you back soon.

10/10 Excellent

Roger

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Well designed bedroom with a simple very functional shower! Good friendly staff
Stayed 1 night in Nov 2023
Response from Guest Experience on 6 Nov 2023
Thank you so much for your feedback. We would love to see you again soon.

10/10 Excellent

MJ

Stayed 1 night in Oct 2023
Response from Guest Experience on 2 Nov 2023
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Ceinwen

Stayed 1 night in Oct 2023
Response from Guest Experience on 2 Nov 2023
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Lee

Stayed 3 nights in Oct 2023
Response from Guest Experience on 14 Nov 2023
Thank you for your rating. See you again soon.

6/10 Okay

Dinesh

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms are very small. Toilet and shower pathetic. Window blinds are not operational. Didn’t enjoy stay at all. Not recommend
Stayed 2 nights in Sep 2023
Response from Guest Experience on 2 Oct 2023
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed, however, we would always encourage our guests to let us know of anything unexpected, so we have the chance to correct any issues. We hope to welcome you back in the future.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angel hotel bowness
The angel was very clean , rooms are really nice , will be going back , the food was great snd the staff very friendly from booking in to booking g out , would highly recommend . Thanks again to
Sitting room in our apartment x
Stayed 2 nights in Sep 2023
Response from Guest Experience on 28 Sept 2023
Thank you so much for the kind words. We loved reading about your time spent with us.

10/10 Excellent

Joseph, Boerne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome. Michelle was a great boss. Tom, Daria, Christina, Anne Marie and Dez were just great. Made us feel right at home and very welcome. We would come back to the Angel Inn in a heartbeat. Parking was a little bit tough and the rooms were a little small but those are very minor issues for us.
Stayed 3 nights in Sep 2023
Response from Guest Experience on 23 Sept 2023
Thank you for taking the time to share your feedback with us. It is truly appreciated. I will ensure your kind words get passed on.

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Staff were great in Bar and Restaurant, Will stay again next time.
Stayed 2 nights in Aug 2023
Response from Guest Experience on 23 Sept 2023
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

10/10 Excellent

Barry

Stayed 3 nights in Sep 2023
Response from Guest Experience on 23 Sept 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quaint Inn located close to Lake Windermere...
Our stay in Bowness On Windermere was a last minute decision. We were very lucky to find this Inn. The family room was very comfortable & clean. Bathroom was nice, having a bathtub & separate large shower unit. Beautiful views of the surrounding village and a peek of Lake Windermere too. Breakfast was lovely. A good breakfast selection with full English option, well cooked. A friendly staff experience made our visit memorable for the right reasons. Will definately stay there again on our next vsiit to the lakes.
Stayed 2 nights in Aug 2023
Response from Guest Experience on 23 Sept 2023
I’m so thrilled that you had a great stay with us and took the time to share your feedback. We truly appreciate it. We would love to welcome you back.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely and clean staff very attentive the rooms are comfortable food is excellent what more can I say !!!! Absolutely fantastic 👍had a great little break and will be returning very soon 👍👍
Stayed 2 nights in Aug 2023
Response from Guest Experience on 28 Sept 2023
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

10/10 Excellent

Jonathan

Stayed 1 night in Aug 2023
Response from Guest Experience on 23 Sept 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Beautiful Inn, Fantastic service, great location, wonderful pub and restaurant.
Stayed 3 nights in Aug 2023
Response from Guest Experience on 28 Sept 2023
I’m so thrilled that you had a great stay with us and took the time to share your feedback. We truly appreciate it. We would love to welcome you back.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Guest Experience on 7 Aug 2023
Thank you for your rating. We would love to welcome you back soon.

8/10 Good

Agne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean place, quiet, not a big parking but lucky finded place, the room had nice view of lake, a lot space to sit in a garden, was happy stay.
Stayed 1 night in Aug 2023
Response from Guest Experience on 7 Aug 2023
I’m so thrilled that you had a great stay with us and took the time to share your feedback. We truly appreciate it. We would love to welcome you back.

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect.
Stayed 1 night in Jul 2023
Response from Guest Experience on 4 Aug 2023
Thank you so much for your recent review. It made our day!

10/10 Excellent

Gavinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Angel Inn has a fantastic location-with lots to do & see in Bowness within minutes walk, and easy access to the excellent 599/555 bus service to explore the rest of the South Lakes. The staff were all really friendly & helpful. The breakfast was great, with a lot of options.
Stayed 3 nights in Jul 2023
Response from Guest Experience on 28 Jul 2023
Thank you so much for taking the time to share your feedback. We would love to welcome you back soon.

10/10 Excellent

Rakesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property and value for money, best location
Excellent property, staff members were very courteous and service standards exceeded our expectations. Seating outside the hotel facing the lakes were amazing. Parking was adequate. 5 - 10 minutes walk to the main pier, bars, restaurants etc.
Stayed 1 night in Jul 2023
Response from Guest Experience on 26 Jul 2023
We can't wait to see you again. Thank you for your feedback.

8/10 Good

Eric

Stayed 1 night in Jun 2023
Response from Guest Experience on 19 Jun 2023
Thank you for your rating. See you again soon.

8/10 Good

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very good. Plenty of space. We paid extra for a room with a view of the lake but not much of a view was available!! Staff helpful. Good restaurant. Excellent location
Stayed 2 nights in Jun 2023
Response from Guest Experience on 9 Jun 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

6/10 Okay

Andrea, Mission Viejo

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is horrific - they have maybe 8 spots in front of the property and they do not designate them for guests. We had to park in the neighboring town which was about a 30min walk. The property itself was very charming and very nice, just like the photos. The food was decent. We would not stay here again because of the parking situation.
Stayed 1 night in Jun 2023
Response from Guest Experience on 19 Jun 2023
Thank you for your feedback. If you have trouble parking, please speak to a member of the team and we will always advise the best place to park.

4/10 Poor

Gavin

Stayed 1 night in May 2023
Response from Guest Experience on 9 Jun 2023
Oh No! It seems we have missed the mark on this occasion. Please accept my apologies, we hope to see you soon and provide you with our true guest experience.

8/10 Good

Stuart

Stayed 1 night in May 2023
Response from Guest Experience on 9 May 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angel inn
Have stayed at the Angel before and the quality of service and standard of room was very good as before. Very convenient for the centre of Bowness.
Stayed 1 night in Apr 2023
Response from Guest Experience on 25 Apr 2023
Thank you for your feedback. We would love to welcome you back soon.

8/10 Good

louise

Travelled with family
Liked: Staff & service
Stayed 2 nights in Apr 2023
Response from Guest Experience on 25 Apr 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a fun place to visit and the Angel In. Is right in the middle of it all. Excellent bar and restaurant. Great views.
Stayed 2 nights in Apr 2023
Response from Guest Experience on 24 Apr 2023
Thank you for taking the time to share your feedback. We are delighted you enjoyed your stay and hope to welcome you back soon.

6/10 Okay

Dean

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Great location. Everything was good except the room lacked basic amenities. I haven't stopped in hotels before which don't have small bar fridges. Would have thought it was a standard feature. Room was very small for a family room.
Stayed 2 nights in Apr 2023
Response from Guest Experience on 21 Apr 2023
Thank you for taking the time to share your feedback with us. All feedback is greatly appreciated to help enhance our guest’s experience. Our aim is to stay true to our pub roots and provide a comfortable, relaxing Inn where everyone would like to eat, drink, sleep, and explore from. We can only apologise if you feel we have missed the mark on this occasion. We hope to see you again.

4/10 Poor

George

Disliked: Cleanliness
Overpriced and not great
Overpriced tiny room, dirty sheets. Room hadn’t been cleaned thoroughly. Everything was an extra charge like moving to a bigger room (ours was a shoe box at about £150 for a night!). We spent a lot of time chosing hotel and there were lots of better alternatives that we will pick next time. At least they agreed to give us a slightly later check out (beyond the measly 10:30!) for which we we’re grateful. Nevertheless we won’t be back sorry!
Stayed 1 night in Apr 2023
Response from Guest Experience on 21 Apr 2023
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. Cleanliness and hygiene are two of our highest priorities, and we take feedback like this seriously. Please rest assured, your concerns will be reviewed by our managerial team. We hope to welcome you back in the future and provide you with the experience we are known for.

10/10 Excellent

Kevin

Stayed 3 nights in Apr 2023
Response from Guest Experience on 21 Apr 2023
Thank you for your rating. We would love to welcome you back soon.

6/10 Okay

Westley

Liked: Cleanliness, staff & service
Disliked: Room comfort
Uncomfortable stay
Unfortunately we had a room that is a separate building from the pub room 16. I say unfortunate because this room is on the ground floor and the room above us had a family with children and from 7am we could hear these children running around non stop. I spoke to staff and recommended next time they organise so that a family with children is placed on the ground floor to curb some of the noise from the bouncing and running around as the floorboards sounded like they were going to collapse. Obviously this made our stay uncomfortable especially seeing as we paid £450 for 2 nights Also on the first night our window came down on its own and has no way of securing properly obviously we wondered why the room was so cold during the night in the morning we found the answer to that out. It’s also a security risk
Stayed 2 nights in Apr 2023
Response from Guest Experience on 21 Apr 2023
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.

10/10 Excellent

Chris

Stayed 2 nights in Apr 2023
Response from Guest Experience on 21 Apr 2023
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Frank

Stayed 1 night in Mar 2023
Response from Guest Experience on 1 Apr 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Caroline

Stayed 1 night in Mar 2023
Response from Guest Experience on 31 Mar 2023
Thank you for your rating. See you again soon.

10/10 Excellent

ANDREW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely accommodation. Room was in the adjacent annex right next door to the Angel. Parking spots available at Angel and the accommodation. Excellent spot in Bowness for shops, eateries etc
Stayed 1 night in Mar 2023
Response from Guest Experience on 21 Mar 2023
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Guest Experience on 16 Mar 2023
Thank you for your rating. We would love to welcome you back soon.

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location, great service. Food and bar area very good
Stayed 2 nights in Feb 2023
Response from Guest Experience on 13 Feb 2023
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

8/10 Good

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angel Inn
Hotel was fantastic, food, room and colleagues all good. Only issue was on check out when they tried to charge me for the previous evening meal, when I had already paid the previous night for it. Had to show my bank app to prove I had paid
Stayed 1 night in Feb 2023
Response from Guest Experience on 10 Feb 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff - wish we had of had a bigger room.
Staff at the Angel Inn were fantastic, warm welcome for us both and the dog. Could not fault the staff. Our room 32 for the 3 of us was a little small. Not the size of room we expected for what we paid per night. The room itself was clean well decorated. Lacked storage space that was closed so we could put things away. We would stay here again in a bigger room . The staff both in the Angel inn and housekeeping were just perfect.
Stayed 3 nights in Jan 2023
Response from Guest Experience on 30 Jan 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.