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"Ok and pleasant staff"

"Lovely hotel. Clean and comfortable. Had an issue with heating in the from and they solved it promptly. Staff were informative and helpful and friendly. Rooms and bathrooms were large and clean. Shower was excellent. Would recommend. "

"Room was great, modern with a Victorian flare. Whole facility was well kept and clean. Lots of parking if you arrive early or mid week. Weekends are busy but there is parking on nearby side streets. Well within walking distance to downtown if you don’t mind an uphill walk on the way back. Staff were helpful and polite. Overall a great experience and would highly recommend to anyone."

"The internet/Wi-Fi kept cutting off intermittently and I was constantly having to sign back in to it, which was really annoying. On my last day it took me 7 attempts to sign in to it, which is ridiculous. Breakfast was good especially having fresh milk with tea - so hate long life milk. The staff were really friendly and extremely helpful - can't praise them enough. We did have a fire alarm go off at 3.40 am one morning, which turned out to be a false alarm. None of the staff said anything to anyone in the morning, which I found very bad, as an explanation of being woken at 3.40 am by an alarm which sounded similar to an American tornado warning was not fun!"

"Wonderful!"

"Clean comfy rokm"

"The room was very clean, large, and comfortable. The people working there could not have been more helpful and accommodating. We dealt with three different gentlemen at the front desk and the lovely ladies that served our delicious breakfast and they all went out of their way to help us and make our stay enjoyable. We will definitely stay here again if we return to Bath."

"Great hotel"

"The staff were excellent from check in to check out, very friendly and helpful. The room was comfortable and well maintained, a very comfortable stay."