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"The room was very clean, spacious and comfortable and the service was great. It really exceeded our expectations! Though it is not located in the old town, you can easily get around with Grab! We will definitely stay here when we’re in Penang next! "

"It was our annual family getaway and Mercure Penang Beach ticked off most of the checkboxes except a few! The room was great with a fantastic view of the sea. A nice pool and the beach just in front was wonderful. However, we faced few issues with service. On the first day after the check-in, they seemed to have misplaced our luggage. It took a couple of hours and multiple calls to the front desk to finally get our luggages in the room.Also the housekeeping could be a bit more thorough as both the shampoo and the toilet paper were out in the bathroom and we had to call the front desk to get replacement."

"Room i choose was excellent, hotel restaurant staffs were very professional. And surprisingly there's a beautiful front desk staff that can speak my language too. Anyway no need to think if i go to Penang again, this is the only one hotel i would stay."

"My wife & I 💕 this hotel. The AI machine are fun. Nice bed. Good Breakfast. Nice seaview. Friendly Staffs. First day check in, my wife spotted a lizard on the ceiling and call Housekeeper to catch it and they really did it. "

"We were there during the school holidays. Front office staff were very accommodating and pleasant.Dealing with a long line of people checking in. It was a pleasant stay."

"It was a really nice stay exactly as we hoped for! The location on the beach was beautiful and the villa had all the comforts of home. Was conveniently located within short car ride to Georgetown. Also the bag of ice in the freezer for drinks was a nice touch!"

"Stunning views from balcony with sunsets Dolphins airforce fly pasts and large white belled fish eagles carrying fish to their nests flying right past our balcony on 8th floor"

"For Expedia review of the Rainbow Paradise hotel: The rainbow paradise hotel is a beach front property which is a major plus. However, we face two major disappointments! 1. The front reception staff (particularly Yasmin) are quite unfriendly! 2. The room we got on the 12th floor was disgusting. The washrooms are old and sofas are worn out, hallways and elevators are so in need of renovations!!! We booked a family room with 1 king and 2 twins, 3 beds in total with breakfast but they gave us the wrong room with only 2 beds. When we pointed this out, they said the option for 3 beds DO NOT exist. they have this option, We had to pull out our booking confirmation to show them the details and then they gave us the right room and said this booking doesn’t come with breakfast! We again had to do pull out the confirmation again to prove it. I find the front reception staff are super difficult to deal with and they have no smiles at all. We asked for extra towels because they only gave us one towel each, no smaller size one and they tried to charge us. Most hotels will give you extra towels, one big one small and would gladly give you extra. I have never had such bad experiences with hotels around the world as I did with this one. Google gave this hotel 4 star which is a joke! If you have no standards and you love the beach, then stay in this hotel! On the way to this hotel, even the local taxi driver told us this is NOT a friendly hotel!"

"A great hotel! Friendly and welcoming staff, excellent facilities including rooftop pool and gym. Breakfast was very varied and plenty of it! It was great location for us just 4 minutes from the beach and some decent walks along the sea. Grab cabs were frequent and regular for the trips into George Town old district and very reasonable! I would stay there again and recommend it!"