Search Hotels Near The Shops at Palm Desert, Palm Desert

"Excellent bfast menu...extremely helpful staff, particularly GM Craig who helped me out during a medical emergency while a guest at the hotel. Room was spotless-everything worked. Nice pool area. Good price."

"The best hotel! The location is fantastic, right next to El Paseo with all the restaurants and shopping. There’s a great spa and fitness centre plus two choices of where to eat. Parking is super easy and safe. The pool is fantastic and we loved the food and bar. "

"I stayed at Embassy Suites by Hilton Palm Desert and honestly, it was very underwhelming. First off, it’s advertised as being close to Palm Springs — it’s not. It’s a solid 25–27 minute drive without traffic, which makes going back and forth for plans, outfit changes, or anything spontaneous extremely inconvenient. The pool is tiny compared to how it looks in photos, and it was packed with kids nonstop (likely due to spring break), making it hard to enjoy. For the price—especially even considering pre-Coachella Valley Music and Arts Festival and spring break—the condition of the hotel is not acceptable. The room felt old, worn down, and far from fresh. There was a strong unpleasant odor, stained carpets, and overall it just didn’t feel clean. Maintenance issues were everywhere: broken blinds and curtains, poor sink drainage, damaged ceiling fixtures, and extremely loud air conditioning that made it nearly impossible to sleep. On top of that, the noise level was terrible—thin walls, loud floors, constant neighbor noise, and metal gates/doors slamming at all hours. The bathroom was very small and outdated. Breakfast hours were inconvenient, so I didn’t even try it. They offered two free drinks, but that didn’t really make up for anything. The only positives: staff was friendly, check-in was fast, and parking was easy. That said, charging $15 for parking on a property with this much space feels unnecessary. Overall, very disappointing and not worth the price."

"My family and I stayed in the traditional 2 queen bed room. The staff (front desk, housing keeping and those in golf carts) is quite helpful and very professional. Space near room entrance looked messy. It could’ve been covered well or kept neatly. Bathroom & shower fittings were loose and shaky. It was quite a challenge to lock sliding door in bathroom. Room is not bright and shiny as compared with rooms in other hotels. They’ve a wonderful pool. Lazy river is excellent. Omni is a wonderful resort with many cool features except for the hotel room. Overall it is not a great value for the money per my experience. I hope the hotel management and staff fix the above issues. My family and I are looking forward to stay at Omni during our next visit to Palm Springs! "

"This resort is unacceptable for a Hyatt property. On the positive side, the design of the pool itself was great for the area, and one of the few properties with a lazy river. The water temperature was refreshing. Beyond that, not much to like. For context, we stayed here on weekdays. The service here was terrible and unacceptable for this type of resort. The restaurants were significantly understaffed, with extremely slow service for both bar and restaurants. Housekeeping and bell desk repeatedly refused our requests for cleaning (we say other customers complaining about the same). The quality of the food here is bad, whether kids food or adult food. The marketplace is overpriced, and the quality is closer to what you find for takeaway food in a gas station. The quality of the ingredients of the food from the restaurants were high, the execution was poor and uneven. The pool area has no seating if you go late morning. We had to grab towels and spread out on the turf near one of the pools. Even the tables for food service were full of people just trying to find space. Only about 35% of the chairs with towels or personal items seemed occupied at any given time. The resort staff and rules did not have them enforce any turnover of space not being used.This was on a Monday and Tuesday, so not peak days. The rooms were adequately clean. A couple of family members seemed to get bitten by unknown, non mosquito bugs in the room. "

"This place is a dump"

"Room was noisy i could hear other people till late hours of the night"

"We stayed from Saturday to Wednesday. Restaurant was closed on Sunday & Monday. Restaurant is also closed everyday for lunch. Both water fountains were out of order. It really looks like the hotel is about to go out of business. The positive side is the staff are very friendly and helpful. "

"Stayed in the 3 bed villa which had a wonderfully spacious shared space and full kitchen. Area was clean and the location was central and a walk to the nearby restaurants. Some of the beds could use an upgrade. However, for the price, this place was unbeatable. "