West Stour Trip

Clean rooms, kind/friendly/knowledgable staff, excellent/safe/quiet location near Earls Court tube & bus lines. Good restaurants & well stocked grocery nearby. The issue is the rooms. Our first room was smaller than advertised and the beds/furniture were crammed in with a window half hidden behind a wall. The floor is very warped/uneven (NOT exaggerating), it squeaked horribly & was difficult to walk on it. Must be from continuous water damage - it was impossible to prevent the shower from soaking the floor. The angle of the spray and the limited space of the room made it run out of the small glasses section onto the floor, even with towels. The room is directly across from the lift and stairs so there’s constant foot traffic noise. You can hear pipes rattling and water draining/flushing through the walls. To top it off, the HVAC is noisy, and not controlable. Our room was too warm, and adjusting the control didn’t work, so we asked the front desk. They fixed it for a night, but it reset the next day, and the room again heated up. Then there was the problem of the lights at night -under/around the door, multiple lights on the ceiling, so much light at night! It felt like a punishment to sleep here and we are used to small quarters. After 2 nights we asked to change rooms and moved to a slightly larger one on the first floor. Better overall except for the same issues with the heat, water noises & ceiling lights. Great staff & location, pretty decor, but not at all restful.

Elegant, comfortable, with attentive service.