West Hampstead Arts Club

The highlight is very good breakfast included in the room rate and very central location! I was travelling alone for work, got upgraded to a family room that is spacious. I’d book again when travelling with my family

The hotel lobby etc was nice, location quiet and all the staff were very polite and welcoming. The breakfast had lots of choice. I was really disappointed with my room. There is no bathroom as such just 2 very small black rooms for toilet and shower. I found this really odd and quite claustrophobic. You couldn’t really see that well as limited lighting and black tiles surrounding all walls. It was difficult not to get the floor wet as the shower opened directly into the room. There was no mirror on the desk so had to do my make up over the sink. It was such a strange lay out and really small. The main issue was the window, i was kept up by a noise i originally thought was air con as the room was pretty cold. I checked it was turned off but no change. It was only at around 1am I realised the noise and cool breeze was coming from the faulty window next to the bed. The lower hinge was missing so it was slightly open, this was really concerning as the window was next to a flat roof so anyone could have potentially got in. There was no point ringing staff at that time to move rooms as i was already really tired and only staying 1 night but informed them when i checked out. They were apologetic but would not stay there again or recommend, it wasnt cheap and I felt really uncomfortable. Faulty windows are unacceptable.