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Reviews of Waterside

3 out of 5
Waterside
1430 Centre Park, Park Boulevard, Warrington, England

Reviews

7.6

Good

Rating 10 - Excellent. 108 out of 326 reviews" "
Rating 8 - Good. 103 out of 326 reviews" "
Rating 6 - Okay. 65 out of 326 reviews" "
Rating 4 - Poor. 33 out of 326 reviews" "
Rating 2 - Terrible. 17 out of 326 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities
Needs a bit of upgrading, ie.bathroom.new duvets, (stains) otherwise clean.
Stayed 1 night in May 2024

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

6/10 Okay

Stuart

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
A convenient motel, well situated for visiting Liverpool and Manchester. A bar and restaurant which were adequate for our needs. Upon arrival we noted a broken bedside light which was hanging from its fitting; whilst still working it was potentially dangerous & was reported to reception- nothing was done to rectify it! The grouting and sealant around the bath was mouldy and the bathroom as a whole was somewhat dilapidated. The hydraulic hinge on the door was leaking oil which was running down the door itself. On the whole the good selection on the breakfast menu was a saving grace and the waitresses were friendly. I have photos to back up these comments.
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really good all the staff were very helpful and professional. It was in a lovely location within a 15 minute walk from the train station and Parr hall, (the venue we were visiting). The pub dinner adjacent was very good, again with excellent staff and service. I would highly recommend it to anyone visiting Warrington.
Stayed 1 night in Mar 2024
Response from Reception Team at The Waterside. on 11 Apr 2024
Good evening, Thank you so much for taking the time to leave us some feedback - it is appreciated!

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Local to to town centre easy access
Stayed 1 night in Feb 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Ok places to stay if you’re going to town and not from the area
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Martyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

simon

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Beverley

Stayed 1 night in Jan 2024

10/10 Excellent

Jeremy

Stayed 1 night in Dec 2023

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here while i was on training. The bed was the most comfortable bed i have ever slept in. Basic rooms, but had everything i needed
Stayed 2 nights in Nov 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Brian

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The building and our room were both pretty basic, and had seen better days. A bit miserly with the coffee sachets and I hate having to open my suitcase on the floor. The shower (in a high-sided bath with no safety rails) was just a hand-held and the water pressure was a joke. We had to ask for a second towel … for a double room. At least it was a roof over our head.
Stayed 1 night in Nov 2023

6/10 Okay

Gerard

Travelled with family
Disliked: Cleanliness, room comfort
Mediocre but does for a pinch.
The best thing about the stay was the food. The room itself was grimmy, had damp on the woodwork and the carpets were dirty.
Stayed 2 nights in Nov 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to walk into town, hotel was clean and spacious rooms.
Stayed 1 night in Oct 2023

6/10 Okay

Timothy

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were lovely. The room was tired, the toilet seat was loose and the shower spewed water everywhere from the wall joint.
Stayed 1 night in Oct 2023

6/10 Okay

clifford

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room could use a mini fridge in room. Staff was great and friendly .
Stayed 7 nights in Sep 2023

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Ian

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good location with close proximity to the town centre. The outside of the hotel looks very good, however the room was in need of refurbishment, particularly the bathroom that had old and tatty fittings and mold around the bath and on the shower curtain.
Stayed 1 night in Sep 2023

10/10 Excellent

alan

Liked: Cleanliness, staff & service, room comfort
Lovely hotel and staff
Stayed 1 night in Sep 2023
Response from Reception Team on 18 Sept 2023
Good evening, Thank you for your feedback. We hope you come and stay with us again.

2/10 Terrible

kevin

Stayed 1 night in Sep 2023
Response from Reception Team on 18 Sept 2023
Good evening, We are sorry to hear that you didn't enjoy your stay with us. Please get in touch with us directly so that we can discuss this further.Thanks

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic accommodation but of good quality
Good location and the adjacent pub offered a good selection of food and drink. Relaxing place. The room has no A/C but does have a fan, which was sufficient. It’s fairly basic but good value for money and the staff are pleasant.
Stayed 2 nights in Sep 2023
Response from Reception Team on 18 Sept 2023
Good evening, We are glad to hear you enjoyed your stay with us. Unfortunately we don't currently have plans to put in A/C; but I will pass the comment on to management for their reflection.Thanks

10/10 Excellent

Rita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Aug 2023

4/10 Poor

Liam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Hotel was very run down and filthy. Was very expensive as there was an event nearby. Staff were very helpful and polite
Stayed 2 nights in Aug 2023
Response from Reception Team on 18 Sept 2023
Good evening, We are sorry to hear you didn't enjoy your stay with us - we are currently undergoing a refurbishment.Unfortunately our rates are set by head-office and with us being one of the closest hotels to the festival, we have no ability to distinguish between festival attendee's or just regular guests. This is something that I will feed back to them though. Thanks,

4/10 Poor

Leonard

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The condition of the room and cleaning-less are poor.
Stayed 1 night in Aug 2023
Response from Caitlyn on 27 Aug 2023
Good Evening, I do apologise if the room was not up to standard we are currently undergoing a refurbishment and would love to welcome you back once complete.

10/10 Excellent

Jo-Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception and checkin was friendly and helpful. Room was great and plenty of space. Handy to pub and plenty of parking. Totally recommend.
Stayed 1 night in Aug 2023
Response from Reception Team on 20 Aug 2023
Thank you for the feedback, we're glad you enjoyed your stay.

6/10 Okay

Marie Kelly

Stayed 1 night in Aug 2023

2/10 Terrible

Marie Kelly

In great need of upgrade I asked for low down too as I’m disabled got top floor. Rooms cleanliness terrible no bard to climb in bath to have a shower slipped going into bath
Stayed 3 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Adequate
On the whole Hotel was good. Beds were comfortable. room was clean and tidy and cleaned daily. Room had a few decor issues - minor scuffs here and there. I think the biggest let down was the bathroom - large patches of mold all around the bath and shower making it not nice to look at or use very much. On the whole the room and all of the communal areas looked a bit tired and in need of decorating and general tidying up
Stayed 4 nights in Aug 2023
Response from Caitlyn on 27 Aug 2023
Good Evening, thank you for your response we are glad you enjoyed your stay with us, we are currently undergoing a refurbishment which should be complete early next year we hope to welcome you back soon.

10/10 Excellent

Sarah

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hotel room no4 was moldy in the bathroom , bathroom sink area all falling apart . Stains on the carpet , generally just wore down. The hotel looks very pretty and lovely from the outside but one of the worst I’ve stayed in for cleanliness .
Stayed 2 nights in Jul 2023
Response from Caitlyn on 27 Aug 2023
Good evening, we are disappointed to hear you did not enjoy your stay we are currently undergoing a refurbishment and hope to welcome you back once complete.

6/10 Okay

Derek

Travelled with group
Liked: Staff & service
Staff were pleasant... restaurant was nice but bathroom was in dire need of redecoration.
Stayed 1 night in Jul 2023
Response from Caitlyn on 27 Aug 2023
Good evening, thank you for your feedback we are glad to hear our staff and restaurant were up to standard, we are currently undergoing a refurbishment and hope to welcome you back once complete.

6/10 Okay

Iñaki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jun 2023

2/10 Terrible

Nicholas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is tired, grubby, dilapidated and smelly. The bathroom (especially the shower curtain) was mouldy and needed a thorough clean. I had to buy an air freshener to make the room liveable. I booked for three nights and realised my mistake immediately. It is possible to get much less worse accommodation for the same price
Stayed 3 nights in Jul 2023
Response from Reception Team at The Waterside. on 6 Jul 2023
Good afternoon, We are sorry to hear the problems you experienced during your stay. Just out of curiosity, did you get a chance to speak to reception about this during the 3 nights you stayed?We will be in touch further to discuss a partial refund for your stay.

8/10 Good

Clare

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stay in June 23
The room was a little tired with the bathroom needing some attention. The room has no thermostat and with 20°c at night it was very uncomfortable. The breakfast was ok but would be better with a hot buffet then my kids could have picked what they wanted. The receptionist was pleasant and helpful and it was easy to find with good parking.
Stayed 2 nights in Jun 2023
Response from . on 28 Jun 2023
Thank you for your feedback - I will pass this on to the restaurant team.

6/10 Okay

Heather

Disliked: Property conditions & facilities
Tired and neglected
Rooms in need of attention, carpets frayed, lack of sockets, mould round the bath, panels on bath and sink damaged. Just generally dated and neglected.
Stayed 1 night in Jun 2023
Response from . on 28 Jun 2023
Thank you for your feedback, we are currently in the process of starting a refurbishment of the rooms.

6/10 Okay

Beat Roland

Liked: Staff & service
Ok...minimum
Stayed 1 night in Jun 2023
Response from . on 28 Jun 2023
Thank you for your feedback.

10/10 Excellent

Timothy, Lexington

Stayed 1 night in May 2023

4/10 Poor

Neil

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rundown
Service was good, but the hotel rooms are rundown. The black mould in the bath seals wasn’t pleasant
Stayed 4 nights in May 2023
Response from . on 28 Jun 2023
Thank you for your feedback, we are currently in the process of starting a refurbishment of the rooms.

10/10 Excellent

Rach

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, lovely staff
Room was large (double) with the usual facilities - kettle with tea and coffee, tv, hairdryer etc. Very clean and the bed was really comfortable. Staff were lovely and the breakfast was really good. We’d book here again.
Stayed 1 night in May 2023
Response from zh on 30 May 2023
Thank you for you feedback

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming with friendly staff.
Stayed 2 nights in May 2023
Response from xc on 30 May 2023
Thank you fo r your feedback

6/10 Okay

Keith

Travelled with family
Liked: Staff & service, room comfort
Attention needs to be given to the bathroom.... Taps that you struggle to turn on amd off, Mastic along the floor has 'rust' stains and needs to be replaced. O/wise it's a standard motel room. The reception people were friendly.
Stayed 1 night in May 2023
Response from ' on 30 May 2023
Thank you for your feedback

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel room wasn’t clean. Bathroom facilities were disgusting. Lady at the front desk wasn’t very customer friendly. We couldn’t even get a shower in the morning due to the shower not working properly.
Stayed 1 night in Apr 2023

4/10 Poor

Emma

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean in the bathroom. Grouting is brown and so dirty it’s flaking away from the wall. Tap needs to hands to turn on to stop it from Turing round. Shower curtain stained. Not a clean room
Stayed 1 night in Apr 2023

6/10 Okay

Victoria

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The room was tired, mould around the bathroom door frame. Unfortunately there was no shower gel
Stayed 2 nights in Apr 2023
Response from bb on 24 Apr 2023
Thank you for your feedback

4/10 Poor

Stephen

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from bb on 24 Apr 2023
Thank you for your feedback

6/10 Okay

David

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Black mould in bathroom
The hotel cleanliness was absolutely shocking. Both mine and my colleagues room had black mould in our bathrooms. I had long hairs stuck to the tiles by the previous occupier of the room. It's a shame as the bar and restaurant were actually nice, presented well and the food was good but the state of the room just completely ruins the whole stay.
Stayed 2 nights in Apr 2023
Response from NA on 14 Apr 2023
Thank you for your kind feedback. We are due for a refurb soon.

6/10 Okay

Lai Ming

Travelled with family
Liked: Staff & service
Stayed 1 night in Apr 2023
Response from NA on 14 Apr 2023
Thank you for your kind feedback. We are due for a refurb soon.

8/10 Good

Lydia, Conwy

Stayed 1 night in Apr 2023