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"Only missed out on 5 stars for staff because I hated being “accosted “ on initial (knew better after first experience) entry to the hotel foyer by one of the too many valet staff who more or less took my bags from me to walk them inside to reception (where I was going anyway) to then expect to be tipped……. This is an American tradition that we hate! All other experiences were wonderful"

"Room is clean , staff is ok , the transport is very convenient "

"Another perfect stay. A bit more in price but worth it."

"Absolutely enjoyed my stay at the Royal Plaza for 13 nights. Definitely would choose them again. Hotel for me was in a very convenient area with access to the train/underground and bus. As it was right in the shopping mall it also meant loads of food choices if you didn't want to go far as well as decent shopping though admittedly enjoyed shopping in the nearby markets like Ladies Market, Flower Market and Temple street more than the mall. All the staff I encountered were all very friendly, professional, helpful and efficient. The lovely ladies who clean the rooms always greeted me with a smile and even disappointed one day when I said I didn't want my room cleaned! I didn't get to use much of the hotel facilities as was out and about meeting up with friends and family but on our departure day since our flight out was late in the evening we asked about using the shower facilities and was happy to pay a fee since we had already checked out. The Concierge staff were so helpful in helping to arrange this and the service was complimentary. One final thing that I loved about my stay to which I have not seen before in any hotel and I highly recommend other hotels take on board if they haven't already, and that is there was an additional tap in the bathroom which was filtered drinking water! Genius! So you don't have to use/buy bottled water and since it was on tap you can drink as much as you can and take some out with you in your flask when you are out."

"Fantastic location, pretty and clean hotel. Helpful and polite staff."

"Really like the club lounge and staff at the club lounge were very friendly and helpful. Worth paying more for a harbour view room. Reception staff were a bit off and on, sometimes friendly, sometimes indifferent. We were not assisted with our luggage when we were leaving, which was not good since we had a lot of suitcases and my husband had to carry them up the stairs. Room was comfortable, and great location in TST, right by the Star Ferry,"

"Very accommodating "

"Good. Close to the ferry port."

"Liked the cleanliness, the location, ease of check in/out, and luggage storage. Beds could be more comfortable."