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"Helpful staff"

"Excellent management & staff. The hotel is spotlessly clean. The room we had was spacious & clean. The bed was the most comfortable we have ever experienced in a hotel. The shower was amazing, just what you needed after being in the heat of Kochin. All staff are polite, helpful and will go the extra mile. The General Manager was exceptional, we had a couple of minor issues which were dealt with immediately, again an above and beyond attitude displayed. We will return to this hotel and recommend this hotel without any hesitation. Thank you for an amazing stay and hospitality."

"Excellent!"

"Nice hotel in the city. Reasonably well maintained; the staff very friendly and helpful."

"We came to rest after my daughter’s wedding and this resort was so beautiful and the staff are amazing, always smiling and nothing is too much trouble, thanks for a memorable week "

"We were very impressed with our 4 days at The Zuri Kumarakom. We were surprised to be told that the property is about 25 years old, because it's superb maintenance suggested a much younger age to us. As we rode into the property, we were a bit shocked to see a lot of policemen around. And that turned into panic when they accosted our taxi cab at the hotel porch. I was looking for hotel staff to help us avoid the policemen and to whisk us into the reception. As the policemen unloaded our luggage from the taxi, we broke into laughter realizing that they were actually security staff from the Ambassador Security services! At the reception, Ms Sanu greeted us and readily accepted my request to see the other room types before we occupied the one I'd booked online via Expedia. We liked the villas the most, but it was way more expensive than what the two of could justify splurging. So we settled for an upgrade to the cottage and Ms Sanu helpfully processed the charge of the difference amount. It was an amazing experience to be in the quaint cottage right on the man made lake adjoining the mighty Vembanad Lake. At 4:30pm we went to the Lime Cafe for the complimentary high tea. There, we were offered a sunset ride on the shikara boat. It was quiet inexpensive at Rs 250 plus taxes per person. When we boarded, we realized we were the only ones on board. It was an amazing ride and Aswin was our impeccable host boatman. Our dinner was at the Lime Cafe and we ordered A La Carte as b"

"Great stay"

"Good service, nice room and very good buffet. Pleasant relaxing heritage hotel, slightly away from main tourist area of Fort Cochin (which is still easy to get to). Excellent value."

"Grounds are beautiful and plenty of area to walk. Occasionally power outages would reset the air conditioning system and I needed to put in the temperature again which was inconvenient during the night. The outage would also blow the fuse so the lights would not turn on. The staff was quick to fix the issue.Service was excellent."