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The Empress Palace

Photo gallery for The Empress Palace

Smart TV
Exterior
Front of property
Family Room | Egyptian cotton sheets, premium bedding, pillow-top beds, desk
Lobby sitting area

Overview of The Empress Palace

The Empress Palace

2.5 star property
Hostal in Surrey with business centre

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services
Map
12788 Ross Pl, Surrey, BC, V3V 6E1

Explore the area

  • Popular LocationBear Creek Park3 min drive
  • Popular LocationHolland Park3 min drive
  • Popular LocationCentral City Shopping Centre5 min drive
  • AirportVancouver, BC (YVR-Vancouver Intl.)30 min drive

Room options

About this area

Surrey

Located in Surrey, The Empress Palace is in the city centre and near the airport. Irving House and Bell Performing Arts Centre are cultural highlights, and some of the area's attractions include Bear Creek Park and Cloverdale Fairgrounds. Burnaby Village Museum and Langley Sportsplex are also worth visiting. Spend some time exploring the area's activities, including outlet shopping.
Visit our Surrey travel guideOpens in a new window
Map

What's nearby

  • Bear Creek Park - 3 min drive
  • Holland Park - 3 min drive
  • Surrey Arts Centre - 3 min drive
  • Central City Shopping Centre - 5 min drive
  • River Market - 13 min drive

Getting around

  • King George Station - 4 min drive
  • Coquitlam Central Station - 19 min drive
  • Vancouver International Airport (YVR) - 30 min drive

Restaurants

  • The Samosa House - 14 min walk
  • McDonald's - 11 min walk
  • Tim Hortons - 2 min drive
  • Chicken World - 8 min walk
  • Thai by Thai - 3 min drive

About this property

The Empress Palace

Hostal in the business district
A terrace, a garden and an outdoor entertainment area are just a few of the amenities provided at The Empress Palace. Stay connected with free in-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices), and guests can find other amenities such as a business centre.
You'll also enjoy perks such as:
  • Self-parking (surcharge), express check-out and outdoor furniture
  • Smoke-free property
Room features
All 14 rooms offer comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches such as free WiFi and air conditioning.
Extra amenities include:
  • Egyptian cotton sheets and pillowtop mattresses
  • 2 bathrooms with rainfall showers and toilets with electronic bidets
  • Furnished balconies or patios, wardrobes/cupboards and outdoor play area

Languages

Arabic, English, Farsi, Hindi

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the industry cleaning and disinfection practices of GBAC STAR Facility Accreditation (global expert), Safe Travels (WTTC - Global) and COVID-19 Guidelines (CDC)
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (CAD 20 per day; includes in/out privileges)
  • On-site parking options include a carport

Family friendly

  • Children's books
  • Dining table

Guest services

  • Front desk (limited hours)
  • Housekeeping (once per stay)

Business services

  • Business centre
  • A meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Outdoor play area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Handrails in hallways
  • Handrails in stairwells
  • Smooth flooring in room
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • Couples dining
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Egyptian cotton sheets
  • Heating
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • 2 bathrooms
  • Electronic bidet
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Smart TV

Food and drink

  • Dining table
  • Freezer
  • Paper towels
  • Shared kitchen access

Outdoor space

  • Fenced garden
  • Furnished balcony or patio

More

  • Access via exterior corridors
  • Desk
  • Laptop-friendly workspace
  • Shared accommodations

Similar properties

Policies

Check-in

Check-in from 2:30 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in fee: CAD 100 for check-in between 10:30 AM and 4:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: CAD 100
Express check-out available

Special check-in instructions

The front desk is open daily from 2:00 PM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cleaning fees vary based on the length of stay.

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self-parking fee: CAD 20 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: CAD 100 for check-in between 10:30 AM and 4:00 PM
  • Late check-out fee: CAD 100 (subject to availability)
  • Cleaning/housekeeping/linen fee: CAD 19.00 every 2 days
  • Cleaning supplies fee: CAD 10 per day
  • Management fee: CAD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts

Property is also known as

The Empress Palace Hostal
The Empress Palace Surrey
The Empress Palace Hostal Surrey

Frequently asked questions

Is The Empress Palace pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Empress Palace?

As of 9 Jun 2023, prices found for a 1-night stay for 2 adults at The Empress Palace on 11 Jun 2023 start from ₹9,196.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Empress Palace?

Self-parking is available for CAD 20 per day.

What time is check-in at The Empress Palace?

Check-in is from 2:30 PM - midnight. A fee applies for early check-in (subject to availability). Late check-in is available from 10:30 AM to 4:00 PM for a fee of CAD 100.

What time is check-out at The Empress Palace?

Checkout is at 10:00 AM. Late checkout is available for CAD 100 (subject to availability).

Where is The Empress Palace located?

Located in the heart of Surrey, this hostal is within 2 miles (3 km) of Holland Park, Central City Shopping Centre and Bear Creek Park. Surrey Arts Centre is 1.9 mi (3 km) away.

The Empress Palace Reviews

The Empress Palace Reviews

Reviews

2.0
Rating 10 - Excellent. 0 out of 4 reviews" "
" "10 - Excellent 0%
Rating 8 - Good. 0 out of 4 reviews" "
" "8 - Good 0%
Rating 6 - Okay. 0 out of 4 reviews" "
" "6 - Okay 0%
Rating 4 - Poor. 0 out of 4 reviews" "
" "4 - Poor 0%
Rating 2 - Terrible. 4 out of 4 reviews" "
" "2 - Terrible 100%

5.0/10

Cleanliness

2.0/10

Staff & service

5.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Christian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
The place was really unsafe and I wouldn't recommend it if your standards of cleanliness are low.
Stayed 1 night in May 2023

2/10 Terrible

Laurie

Stayed 1 night in Apr 2023

2/10 Terrible

Eleuterio

Travelled with family
Stayed 1 night in Mar 2023

2/10 Terrible

Fernando

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They did not provide washcloth or soap and the bed were very thin/ not comfortable