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Dear Hardeep,We are sorry to see you were disappointed with your stay, we would love to hear more about your experience, please contact us and ask to speak with the Manager on Duty
The staff at check in were really great. The process was quick and they made us and our dog feel welcome. The room is spacious, very nice.
Kaeleigh
Stayed 1 night in Apr 2024
Response from Caitlin M on 29 Apr 2024
Dear Kaeleigh,Thank you for choosing us! I am pleased to hear that you enjoyed your stay with us and look forward to welcoming you back to the hotel again soon.
Dear Cristine,Thank you for choosing us while visiting Langley, we are pleased to hear that you enjoyed your stay with us and look forward to hopefully seeing you again soon.
Comfortable clean room, and well located for our evening.
Gary
Stayed 1 night in Mar 2024
Response from Caitlin M - Executive General Manager on 27 Mar 2024
Thank you for choosing us! We are pleased to hear that you enjoyed your stay with us.
8/10 Good
Angela
Travelled with partner
22 Mar 2024
Liked: Staff & service
Requested room away from freeway as we knew it would be loud. They upgraded us to a suite, but still on the freeway side of the building. Road noise was loud. Rooms are showing their age: cracked tiles, wall and furniture dings, etc.
Angela
Stayed 1 night in Mar 2024
Response from Caitlin M on 27 Mar 2024
Dear Angela,Thank you for your feedback, I have shared this with our maintenance team to ensure any deficiencies with your suite are addressed right away.
Staff was great and room was clean and a good size!
Bill
Stayed 2 nights in Mar 2024
Response from Caitlin M on 22 Mar 2024
Dear Bill,We are pleased to hear that you enjoyed your stay with us and that our team was able to make your stay more enjoyable. We look forward to seeing you again
10/10 Excellent
Amelie
Travelled with family, Travelled with family and small children
Great for kids. The pool is a bit chilly but the hottub is closeby.
Amelie
Stayed 1 night in Mar 2024
Response from Caitlin M on 22 Mar 2024
Dear Amelie,Thank you for choosing us, we are pleased to hear that you enjoyed your stay!
4/10 Poor
Susan
Travelled with family, Business traveller
18 Mar 2024
Liked: Cleanliness, staff & service
It is a lovely property with good access to amenities but no security and little to no response to guest concerns regarding unattended minors running through the halls yelling and playing games. Was told they couldn’t do anything. Kids themselves admitted parents were off site .
Susan
Stayed 2 nights in Mar 2024
Response from Caitlin M on 18 Mar 2024
Dear Susan, I am sorry to hear that you were disturbed by other hotel guests. Running and yelling the guest hallways is never acceptable and I will be sure to follow up with the team regarding this to ensure a similar occurrence does not happen again.
10/10 Excellent
Barbara
Travelled with pets, Travelled with partner
17 Mar 2024
Liked: Property conditions & facilities
Check in was quick and staff friendly. Room and beds very comfortable.
Dear Harinder,I am sorry to hear that you were disappointed with your stay and would love to hear more. Please contact us directly and ask to speak with the Manager on Duty.
Nice hotel close to the LEC. Worth staying at if you need a kitchen.
James
Stayed 3 nights in Mar 2024
Response from Caitlin M on 13 Mar 2024
Dear James,Thank you for choosing us! We are pleased to hear that you enjoyed your stay with us.
10/10 Excellent
Dustin
10 Mar 2024
Dustin
Stayed 1 night in Mar 2024
Response from Caitlin M on 4 Apr 2024
Thank you for choosing us!
6/10 Okay
Kevin
9 Mar 2024
Normally good hotel for the price, not this time. No upgrades noisy people running up and down the halls, traffic really laud right through the room. Terrible tv channels. Very small tv…
Kevin
Stayed 1 night in Mar 2024
Response from Caitlin M on 13 Mar 2024
Dear Kevin,Thank you for your feedback, any available upgrades are based on the hotels availability on the date of your stay, I am sorry to hear that in this instance we were unable to accommodate a complimentary upgrade. All of guest rooms currently have 42" TV's in them and the hotel is in the process of upgrading these to a larger size. Please contact us the next time you are visiting Langley and we would be happy to try to arrange an upgrade for you.
Check in was slow with a line up of guests. Elevator had dirty floors. Room is very clean but right on the highway. I was “upgraded” to this room that’s incredibly noisy. Nice staff at front desk. But won’t stay here again.
Johanna
Stayed 1 night in Mar 2024
Response from Caitlin M on 8 Mar 2024
Dear Johanna,I am sorry to hear that the check in line was slow upon your arrival. I have spoken to our housekeeping team regarding the elevator floors to ensure a similar occurrence does not happen again. I am pleased to hear that our team was able to provide you with a complimentary upgrade.
Dear Yi,I am sorry to hear that you were disappointed with your recent stay and would love to hear more please contact us and ask to speak with the Manager on Duty.