See all properties
Save

Kuukum Tulum Hotel

4.5 star property
Luxury hotel near Tulum National Park
VIP Access

Choose dates to view prices

your current months are May, 2024 and June, 2024.
May 2024
June 2024

Kuukum Tulum Hotel

Photo gallery for Kuukum Tulum Hotel

Outdoor pool
Exterior detail
Premium bedding, down duvets, in-room safe, blackout curtains
Private pool
Shower, designer toiletries, hair dryer, soap

Overview of Kuukum Tulum Hotel

Reviews
7.8

Good

Popular amenities

  • Pool
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning
  • HousekeepingHousekeepingHousekeeping
  • 24/7 front desk24/7 front desk24/7 front desk

Explore the area

Map
Aldea Zama, Tulum, QROO, 77780
  • Popular LocationTulum National Park19 min walk
  • Popular LocationTulum Mayan Ruins10 min drive
  • AirportTulum, Quintana Roo (TUY)12 min drive
  • Popular LocationPlaya Paraiso17 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

Room options

View all photos for Exclusive Apartment

55-inch LED TV with digital channels, TV, Netflix

Exclusive Apartment

Highlights

Air conditioning
Kitchen
Fridge
LED TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Premium bedding
  • Sleeps 5
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Room

Private pool

Deluxe Room

Highlights

Garden
Private pool
Air conditioning
Kitchen
Fridge
LED TV
Hypo-allergenic bedding
Sofa bed
  • Sleeps 4
  • 1 King Bed

View all photos for Exclusive Room, 1 Bedroom

Premium bedding, down duvets, in-room safe, blackout curtains

Exclusive Room, 1 Bedroom

Highlights

Garden
Air conditioning
Fridge
LED TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Down duvet
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Apartment

Premium bedding, down duvets, in-room safe, blackout curtains

Superior Apartment

Highlights

Separate dining area
Private pool
Air conditioning
Kitchen
Fridge
LED TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 6
  • 1 King Bed, 2 Large Single Beds and 1 Double Sofa Bed

View all photos for Luxury Apartment, 2 Bathrooms

Private pool

Luxury Apartment, 2 Bathrooms

Highlights

Private pool
Air conditioning
Fridge
LED TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment

Premium bedding, down duvets, in-room safe, blackout curtains

Deluxe Apartment

Highlights

Garden
Private pool
Air conditioning
Kitchen
Fridge
LED TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

Similar properties

2 outdoor pools, open 7:00 AM to 9:00 PM, pool loungers
Copal Tulum Hotel
Pool
Spa
Parking included
Free WiFi
8.4 out of 10, Very good, (740)
The price is ₹9,943
per night
3 May - 4 May
Copal Tulum Hotel

About the area

Tulum

Kuukum Tulum Hotel is located in Zama, a neighbourhood in Tulum. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. LabnaHa Ecopark Adventures and El Toh Ecopark are also worth visiting.
Visit our Tulum travel guideOpens in a new window

What's nearby

  • Tulum National Park - 19 min walk
  • Las Palmas Public Beach - 8 min drive
  • Tulum Mayan Ruins - 10 min drive
  • Tulum Beach - 12 min drive
  • Playa Paraiso - 17 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 47 min drive

Restaurants

  • Mercado Tulum - 4 min drive
  • Rossina Cafe - 5 min walk
  • Las BBQ Tulum - 17 min walk
  • Coati Café Tulum - 17 min walk
  • Matcha Mama - 4 min walk

About this property

Kuukum Tulum Hotel

Luxury hotel near Tulum Mayan Ruins
Kuukum Tulum Hotel provides a terrace and more. Guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool
  • Free self-parking
  • Smoke-free property and a 24-hour front desk
Room features
All guest rooms at Kuukum Tulum Hotel boast comforts, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes.
More conveniences in all rooms include:
  • Hypo-allergenic bedding and down duvets
  • Designer toiletries, showers and hairdryers
  • 55-inch LED TVs with Netflix, streaming services and digital channels
  • Fridges, kitchen islands and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Daily housekeeping
  • Proposal/romance packages

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 55-inch LED TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Kitchen island
  • Refrigerator

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 21 March 2024 to 31 March 2024 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

This property does not have any lifts

Property is also known as

Kukum Tulum Hotel
Kuukum Tulum Hotel Hotel
Kuukum Tulum Hotel Tulum
Kuukum Tulum Hotel Hotel Tulum

Frequently asked questions

Does Kuukum Tulum Hotel have a pool?

Yes, this property has an outdoor pool. The property will be renovating the swimming pool from March 21 2024 until March 31 2024 (completion date subject to change).

Is Kuukum Tulum Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Kuukum Tulum Hotel?

Self-parking is free at this property.

What time is check-in at Kuukum Tulum Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Kuukum Tulum Hotel?

Checkout is at noon. Late check-out is available for a fee.

Where is Kuukum Tulum Hotel located?

Located in Zama, this luxury hotel is within 1 mile (2 km) of Dos Aguas Park and Tulum National Park. Tulum Beach and Tulum Mayan Ruins are also within 3 miles (5 km).

Kuukum Tulum Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 41 out of 75 reviews" "
Rating 8 - Good. 11 out of 75 reviews" "
Rating 6 - Okay. 7 out of 75 reviews" "
Rating 4 - Poor. 5 out of 75 reviews" "
Rating 2 - Terrible. 11 out of 75 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Laarni

Travelled with family
Liked: Staff & service
The place is good, it’s nice, just need a few improvements, water is salty but I guess that’s how it is in some areas in Tulum! During our stay there has been some few problems, toilet’s are clogged, our sink fell down, aircon in our room is not working properly! But overall it’s a good stay, location is perfect, convenient and close to downtown and hotel zone area and beach!
Stayed 7 nights in Mar 2024

10/10 Excellent

Ivon

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet area to enjoy and relax.
Stayed 2 nights in Dec 2023

8/10 Good

Tamarra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My trip was amazing great location. The staff was helpful as they can. Only thing my air didn’t work. Over all great stay.
Stayed 4 nights in Jan 2024

2/10 Terrible

Danilo

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY IN THIS PROPERTY! The staff does not have the capacity to resolve any issues. Even though this is apparently considered a 4 and a half star “luxury hotel”, the AC was not cooling so it only worked as a fan, room was not fully cleaned, and when I asked someone to come fix it or provide me with another room, nobody did anything. I complained as soon as I checked in, left the room, and when I came back the next day (could not even sleep there because of how hot it was) the 2nd staff member (as the first lady had finished her shift) did not even know of these problems which means nobody ever communicated this to her. Given that I’m a Silver member at Expedia, I was supposed to receive a bottle wine. However, when I got it, these were warm. For this reason, I asked for some cups or ice and even though the hotel has a restaurant, they said they did not have any ice, so there was no way I could drink the wine. Also, when I asked to speak to the manager, I was telling him all the issues that I had dealt with in the room, and told him I had not slept there that night and therefore wanted a reimbursement and the first thing that came from his mouth was that I actually did not sleep there because I was partying - how come an employee has the balls to assume something like that and be so unprofessional to say that to a host. No wonder why the front staff is also completely incapable to provide a good service. By far my worst experience at a hotel in over 10 years.
Stayed 1 night in Jan 2024

4/10 Poor

Agnieszka

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was so helpful and so nice but the building itself was not. There was no hot water, the AC leaked so there was always water all over the floor, the room smelled musty, and there was supposed to be breakfast but the chef wasn’t there any of the 8 days we stayed. I would not recommend this hotel
Stayed 8 nights in Dec 2023

10/10 Excellent

Mathieu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the vacation was perfect and the staff were very nice. the rooftop pools are incredible.
Stayed 1 night in Sep 2023

6/10 Okay

nelson

Stayed 1 night in Aug 2023

2/10 Terrible

Sherwin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we had to stay at another hotel since they have no rooms available with accessibility for a handicapped person!! no elevator available and you have to go up 3 flights of stairs to get to the room and the room has 1 set of stairs to get to the bedroom, none was shown in expedia pictures! Very rude and unhelpful staff that just tells you it is what it is when you tell them your discomfort. The room door didn't lock and they claim the room has 2 bathrooms which it does but one of them had a clear window to the hallway outside the room where other guests pass by and there was no way to cover close or lock it. over all the worst hotel I didn't stay at.

6/10 Okay

Jamie

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities
Overall this property was okay. We didn't realize how small it was as there was not even a restaurant onsite. They did offer in room delivery (they called room service) however, it was extremely expensive (twice the price of most Canadian/American hotels). Also, all of the restaurants nearby were extremely expensive ($20-30 CDN for a Cocktail expensive)! The room was complete with a full kitchen however, it had very little for cooking and eating (Plates, cups, bowls, silverware, etc). The only way to get to the beach was by bike or cab (too far to walk). We have a baby so the bike wasn't an option and cabs are 400 pesos ($30 CDN) for a 10 minute ride 1 way! Overall it seemed like a safe area with many restaurants and some small groceries stores within a 10 minute walk.
Stayed 11 nights in Feb 2023