Rooftop bar, ocean views, open daily

Reviews of Novotel Bali Ngurah Rai Airport

4 out of 5
Novotel Bali Ngurah Rai Airport
Jalan Raya Ngurah Rai, Tuban, Bali

Reviews

8.8

Excellent

Rating 10 - Excellent. 543 out of 1004 reviews" "
Rating 8 - Good. 339 out of 1004 reviews" "
Rating 6 - Okay. 76 out of 1004 reviews" "
Rating 4 - Poor. 17 out of 1004 reviews" "
Rating 2 - Terrible. 29 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are delightful and the breakfast is awesome
Stayed 1 night in Mar 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ifan Taufan Asst. Front Office Manager on 20 Mar 2024
Dear Sharon,Warm greeting from Novotel Bali Ngurah Rai AirportIt is our pleasure to receive your feedback. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and services specially with the hospitality of our team.Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanFront Office Manager

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for a one night stop over located next to airport.Room was spacious clean and quiet.All staff were attentive and polite and restaurant and breakfast were excellent with plenty of choice. Only slight negative was pool umbrellas broken. Would stay here again and recommend.
Stayed 1 night in Mar 2024
Response from Ifan Taufan Asst. Front Office Manager on 16 Mar 2024
Dear MartinThank you for your kind review of our hotel. We’re truly glad to hear that you enjoyed your stay with us. Your valuable feedback let us know how we’re doing and greatly motivates us in our commitment to excellence. We look forward to welcoming you back soon for another memorable experience.Warm regards,Ifan TaufanFront Office Manager

10/10 Excellent

mark, Casuarina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
close to the plane
Stayed 1 night in Feb 2024
Response from Ifan Taufan Front Office Manager on 6 Mar 2024
Dear Mark,Warm greetings from Novotel Bali Ngurah Rai Airport. Thank you for your rating review, I really appreciate it. Your review is our motivation to show you even better side of our hotel. I hope that we could have the opportunity to welcoming you again in near future.Best regards,Ifan TaufanFront Office Manager

10/10 Excellent

Lois

Stayed 1 night in Feb 2024
Response from Ifan Taufan Front Office Manager on 21 Mar 2024
Dear Lois,Thank you for your kind review of our hotel. We’re truly glad to hear that you enjoyed your stay with us. Your valuable feedback let us know how we’re doing and greatly motivates us in our commitment to excellence. We look forward to welcoming you back soon for another memorable experience.Warm regards,Ifan TaufanFront Office Manager

10/10 Excellent

Sean

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient Hotel at the airport, makes arriving late at night with kids super easy!
Stayed 1 night in Feb 2024
Response from Ifan Taufan Asst. Front Office Manager on 21 Feb 2024
Dear Sean,Warm greeting from Novotel Bali Ngurah Rai AirportIt is our pleasure to receive your feedback. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and services specially with the hospitality of our team.Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanAsst. Front Office Manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Novotel Bali offers a mesmerizing escape amidst the serene beauty of Bali. From the moment you step into the lush, tropical surroundings, you're enveloped in a sense of tranquility and luxury. The resort's elegant design seamlessly blends modern comforts with traditional Balinese touches, creating a harmonious atmosphere that soothes the soul. The rooms are spacious and meticulously designed, providing a haven of relaxation after a day of exploration. I was lucky to get an upgrade to one of the superior rooms. The resort boasts an array of amenities to cater to every guest's needs, from rejuvenating spa treatments to exhilarating water sports activities. The infinity pool is a highlight, offering breathtaking views of the ocean and the perfect spot to soak up the Balinese sun. Dining at Novotel Bali is a culinary journey, with an eclectic selection of restaurants and bars serving exquisite dishes inspired by local flavors and international cuisine. Whether you're indulging in fresh seafood at the beachfront restaurant or sipping cocktails by the pool, every meal is a delightful experience. But what truly sets Novotel Bali apart is its exceptional service and warm hospitality. The staff goes above and beyond to ensure that every guest feels welcomed and cared for, creating memories that last a lifetime. conclusion, Novotel Bali is a haven of luxury and relaxation, where every moment is infused with beauty and tranquility.
Stayed 1 night in Feb 2024
Response from Ifan Taufan Asst. Front Office Manager on 11 Feb 2024
Dear James,Warm greetings from Novotel Bali Ngurah Rai Airport. Thank you for your rating review, I really appreciate it. Your review is our motivation to show you even better side of our hotel. I hope that we could have the opportunity to welcoming you again in near future.Best regards,Ifan TaufanAsst. Front Office Manager

10/10 Excellent

Pamela

Liked: Staff & service
Quiet and friendly helpful staff
Stayed 1 night in Jan 2024
Response from Ifan Taufan Asst. Front Office Manager on 3 Feb 2024
Dear Pamela,Warm greetings from Novotel Bali Ngurah Rai Airport. Thank you for your rating review, I really appreciate it. Your review is our motivation to show you even better side of our hotel. I hope that we could have the opportunity to welcoming you again in near future.Best regards,Ifan TaufanAsst. Front Office Manager

10/10 Excellent

Francisco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Jan 2024
Response from Ifan Taufan Asst. Front Office Manager on 3 Feb 2024
Dear Francisco,Warm greetings from Novotel Bali Ngurah Rai Airport. Thank you for your rating review, I really appreciate it. Your review is our motivation to show you even better side of our hotel. I hope that we could have the opportunity to welcoming you again in near future.Best regards,Ifan TaufanAsst. Front Office Manager

8/10 Good

YANNY

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for late arrival and departure.
Stayed 1 night in Jan 2024
Response from Ifan Taufan Asst. Front Office Manager on 24 Jan 2024
Dear Yanny,Warm greeting from Novotel Bali Ngurah Rai AirportIt is our pleasure to receive your feedback. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and services specially with the hospitality of our team.Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanAsst. Front Office Manager

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ifan Taufan Asst. Front Office Manager on 19 Jan 2024
Dear Steve,Warm greeting from Novotel Bali Ngurah Rai AirportIt is our pleasure to receive your feedback. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and services specially with the hospitality of our team.Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanAsst. Front Office Manager

8/10 Good

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Ifan Taufan Asst. Front Office Manager on 11 Feb 2024
Dear Valued Guest, Warm greetings from Novotel Bali Ngurah Rai Airport. Thank you for your rating review, I really appreciate it. Your review is our motivation to show you even better side of our hotel. I hope that we could have the opportunity to welcoming you again in near future.Best regards,Ifan TaufanAsst. Front Office Manager

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Location is excellent and extremely convenient while transitting through Denpasar, catching a flight the next day. Hotel is a bit dated, in terms of furnishing, etc. In a room for two persons, there is only 1 chair, it makes more sense to have at least 2 chairs.
Stayed 1 night in Dec 2023
Response from Ifan Taufan Asst. Front Office Manager on 29 Dec 2023
Dear Barbara,We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ifan TaufanAsst. Front Office Manager

2/10 Terrible

FAN

Stayed 1 night in Dec 2023
Response from Ifan Taufan Asst. Front Office Manager on 3 Jan 2024
Dear Fan,Warm greetings from Novotel Bali Ngurah Rai Airport. Thank you for your review, I really appreciate it. I am concerned to know that our hospitality was not to your satisfaction. On behalf of our team, I would like to apologize for the inconvenience during your stay. Your review is our motivation to show you even better side of our hotel. We hope you will provide us with more opportunities to serve you better in the future.Best regards,Ifan TaufanAsst. Front Office Manager

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ifan Taufan Asst. Front Office Manager on 27 Dec 2023
Dear Kelly,We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ifan TaufanAsst. Front Office Manager

10/10 Excellent

Marathe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inconvenient approach from the airport
Stayed 1 night in Dec 2023
Response from Ifan Taufan Asst. Front Office Manager on 27 Dec 2023
Dear Marathe,We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ifan TaufanAsst. Front Office Manager

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast. Nice breakfast buffet
Stayed 1 night in Dec 2023
Response from Ifan Taufan Asst. Front Office Manager on 27 Dec 2023
Dear Robert,We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ifan TaufanAsst. Front Office Manager

8/10 Good

Marian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ifan Taufan Asst. Front Office Manager on 15 Dec 2023
Dear Marian,Warm greeting from Novotel Bali Ngurah Rai AirportIt is our pleasure to receive your feedback. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and services specially with the hospitality of our team.Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanAsst. Front Office Manager

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and impressive space for an on premise airport property! We chose to spend one night here after arriving to Bali in the evening before heading to Ubud the following day. It was very convinient to walk to the hotel straight from the terminal. The room was well appointed and very efficiently designed. Staff were very friendly in every position, breakfast was a very good offering of foods including gluten free bread which was a pleasant surprise for me. The property could use some refresh as some parts are showing wear, but all around we were very pleased with the value of our stay here
Stayed 1 night in Dec 2023
Response from Ifan Taufan Asst. Front Office Manager on 15 Dec 2023
Dear Alicia,Warm greeting from Novotel Bali Ngurah Rai AirportIt is our pleasure to receive your feedback. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and services specially with the hospitality of our team.Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanAsst. Front Office Manager

10/10 Excellent

Marc

Stayed 1 night in Dec 2023
Response from Ifan Taufan Asst. Front Office Manager on 15 Dec 2023
Dear Marc,Warm greeting from Novotel Bali Ngurah Rai AirportIt is our pleasure to receive your feedback. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and services specially with the hospitality of our team.Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanAsst. Front Office Manager

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Dec 2023
Response from Ifan Taufan Asst. Front Office Manager on 29 Dec 2023
Dear Andrew,We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ifan TaufanAsst. Front Office Manager

10/10 Excellent

Radek P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Ifan Taufan Asst. Front Office Manager on 7 Dec 2023
Dear Radek,Greeting from Novotel Bali Ngurah Rai AirportIt is very pleased to read your positive reviews of hotel facilities and our hospitality service. We are glad to learn that the products, services and facilities provided were up to your expectations.We will be honoured to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali.SincerelyIfan TaufanAsst. Front Office Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay by the airport
A very pleasant stay in this hotel and would stay here again. A warm welcome at check-in with Diego, and excellent staff in the restaurant at dinner and breakfast, and the bar on the roof. Bintang made an excellent mojito.
Stayed 1 night in Nov 2023
Response from Ifan Taufan Asst. Front Office Manager on 7 Dec 2023
Dear David,Greeting from Novotel Bali Ngurah Rai AirportIt is very pleased to read your positive reviews of hotel facilities and our hospitality service. We are glad to learn that the products, services and facilities provided were up to your expectations.We will be honoured to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali.SincerelyIfan TaufanAsst. Front Office Manager

10/10 Excellent

Ivan

Stayed 1 night in Dec 2023
Response from Ifan Taufan Asst. Front Office Manager on 7 Dec 2023
Dear Ivan,Greeting from Novotel Bali Ngurah Rai AirportIt is very pleased to read your positive reviews of hotel facilities and our hospitality service. We are glad to learn that the products, services and facilities provided were up to your expectations.We will be honoured to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali.SincerelyIfan TaufanAsst. Front Office Manager

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient!
Stayed 1 night in Nov 2023
Response from Ifan Taufan Asst. Front Office Manager on 3 Dec 2023
Dear Ann,Warm greeting from Novotel Bali Ngurah Rai AirportIt is our pleasure to receive your feedback. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and services specially with the hospitality of our team.Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanAsst. Front Office Manager

10/10 Excellent

Nazim, Moscow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy. Convenient for those who arrived at night to sleep and go to their hotel in the morning
Stayed 1 night in Nov 2023
Response from Ifan Taufan Asst. Front Office Manager on 30 Nov 2023
Dear Nazim,Warm greetings from Novotel Bali Ngurah Rai Airport. Thank you for your review, I really appreciate it. I am concerned to know that our hospitality was not to your satisfaction. On behalf of our team, I would like to apologize for the inconvenience during your stay. Your review is our motivation to show you even better side of our hotel. We hope you will provide us with more opportunities to serve you better in the future.Best regards,Ifan TaufanAsst. Front Office Manager

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ifan Taufan Asst. Front Office Manager on 10 Nov 2023
DearJay,Warm greeting from Novotel Bali Ngurah Rai AirportWe are thrilled to hear that you enjoyed you time with us and that everything in our hotel met your expectation. Our team takes great pride in providing exceptional services to our guests, thus it is truly an honor to hear that you found our colleagues to be personalize. It always serves us a great satisfaction when we know our guests are happy with their experience with our facilities and services. Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanAsst. Front Office Manager

8/10 Good

Cathleen L

Liked: Cleanliness, staff & service
Location Can’t Be Beat
Location in the airport can’t be beat: easy access from domestic and international terminals. Room was clean and had very basic amenities. The pool area looked great. Breakfast buffet had many choices and everything was good. Staff were pleasant and welcoming.
Stayed 1 night in Oct 2023
Response from Ifan Taufan Asst. Front Office Manager on 2 Nov 2023
Dear Cathleen,Thank you for delightful words regarding your experience at Novotel Bali Airport.It is great to hear that you thoroughly enjoyed your stay, from lobby to hospitality of our staff.We look forward to welcoming you back in near future for another memorable experience.Best regards,Ifan TaufanAsst. Front Office Manager

10/10 Excellent

Kim

Stayed 1 night in Oct 2023
Response from Ifan Taufan Asst. Front Office Manager on 22 Nov 2023
Dear Kim,Greeting from Novotel Bali Ngurah Rai AirportIt is very pleased to read your positive reviews of hotel facilities and our hospitality service. We are glad to learn that the products, services and facilities provided were up to your expectations.We will be honoured to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali.SincerelyIfan TaufanAsst. Front Office Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During my recent travels in Indonesia, I had the pleasure of staying at Novotel hotel and it’s one of the best hotels I've ever visited. It left a lasting impression on me for several reasons, and I couldn't be more delighted with my experience. One of the standout features of this hotel was the presence of an iron in the room. This seemingly simple amenity is often overlooked in many hotels, but it made a world of difference during my stay. I didn't have to worry about wrinkled clothes or hunting down an ironing service, which is a rare luxury in the world of travel. The check-in process was equally impressive. It was smooth and hassle-free, setting the tone for a pleasant stay. The staff was courteous, efficient, and ready to assist with any questions or requests. Their warm welcome and professionalism added to the overall positive experience. The room itself was a haven of comfort. It was impeccably clean and well-maintained, with all the necessary amenities one could ask for. The attention to detail in the room's design and cleanliness was commendable, ensuring a relaxing environment to unwind after a day of exploration. From my perspective, this hotel deserved a perfect 10 out of 10 rating. It exceeded my expectations in terms of service, convenience, and overall quality. It's not often that you find a hotel that ticks all the boxes, but this one certainly did. I left with a sense of satisfaction and a desire to return in the future
Stayed 1 night in Oct 2023
Response from Ifan Taufan Asst. Front Office Manager on 27 Oct 2023
Dear James,Warm greetings from Novotel Bali Ngurah Rai Airport. Thank you for your rating review, I really appreciate it. Your review is our motivation to show you even better side of our hotel. I hope that we could have the opportunity to welcoming you again in near future.Best regards,Ifan Taufan Asst. Front Office Manager

8/10 Good

Patricia, Melville

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Oct 2023
Response from Ifan Taufan Asst. Front Office Manager on 20 Oct 2023
Dear PatriciaThank you for delightful words regarding your experience at Novotel Bali Airport.It is great to hear that you thoroughly enjoyed your stay, from lobby to hospitality of our staff.We look forward to welcoming you back in near future for another memorable experience.Best regards,Ifan TaufanAsst. Front Office Manager

8/10 Good

Martin

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very convenient Has nice warm pool and gym Am describing the gym issues in hopes it will be fixed: The ceiling is too low for anyone using the elyptical machine unless pulled to the very side or unless very short. I banged my head many times. -the aircon does not cool at the same end. There is a vent but no air -the morning sun shines in the window on the side of the elyptical and gets very hot. Needs a pull down blind.
Stayed 1 night in Oct 2023
Response from Ifan Taufan Asst. Front Office Manager on 17 Oct 2023
Dear Martin,Warm greetings from Novotel Bali Ngurah Rai Airport. We sincerely thank you for choosing us as your consideration of your stay. We highly appreciate you for taking the precious time as to provide your experience during your stay with us. On behalf of our team, I would like to apologize for the inconvenience during your stay. I have passed your feedback regarding what you have mentioned above to our concerned head of department and rest assured that we have taken necessary measures to prevent future occurrence.Our guests’ satisfaction is paramount for us and we assure you that we have well addressed your concerns with the team; immediate measures have been introduced to ensure that our guests consistently experience the upkeep levels that we pride ourselves for.We hope you will provide us with more opportunities to serve you better in the future.Sincerely,Ifan TaufanAsst. Front Office Manager

10/10 Excellent

BADER

Stayed 1 night in Oct 2023
Response from Ifan Taufan Asst. Front Office Manager on 7 Oct 2023
Dear Bader,Warm greeting from Novotel Bali Ngurah Rai AirportWe are thrilled to hear that you enjoyed your time with us and that everything in our hotel met your expectation. Our team takes great pride in providing exceptional services to our guests. It always serves us a great satisfaction when we know our guests are happy with their experience with our facilities and services. Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanAsst. Front Office Manager

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Can’t guarantee wheelchair accessible room
I selected this hotel for the wheelchair accessible room, which I reserved months in advance. When I got there late at night I was informed someone was already staying in that room. Please don’t do this! We don’t chose it as an option! Very steep ramps to get to hotel and rooms and only stairs to the rooftop bar.
Stayed 2 nights in Sep 2023
Response from Ifan Taufan Asst. Front Office Manager on 7 Oct 2023
Dear Valued Guest, Thank you very much for taking the time to provide us with your valuable feedback and concerns about your recent stay in Novotel Bali Ngurah Rai Airport.First of all, please allow me to express our sincerely apologize for the service experience you had, did not live up your expectation. At Novotel Bali Ngurah Rai Airport, every customer is our top priority without any differentiation to deliver the best service of Novotel. We feel passionate about guest experience, and we have failed to deliver on the exceptional service at this stage. We are retracing our steps to ensure that your valuable feedback serves as an opportunity to ensure that we learn from this and prevent any future shortfalls. We hope you will provide us with more opportunities to serve you better in the future.

4/10 Poor

Alexander

Liked: Room comfort
Disliked: Cleanliness
Disappointed to say the least
The pool was closed for maintenance during my stay - I wasn't notified whilst booking or advised during check-in. This was the main reason I booked the hotel! No discount or remuneration was offered. My room had brown stains on the carpets and on the sofa. The breakfast buffet was the worst!!! The quality of food was very poor and some options didn't seem fresh. I overheard other guests complaining about the selection whilst I was attempting to eat something. This is a 4 star hotel. I've stayed at 3 star hotels in Europe with much better quality food and it's made fresh daily. The water dispenser in the gym was empty and it was very hot that day. I called front desk and they told me they would send someone to replace the bottle but in the 40 minutes I was there, no one came. The only positive I would say from my experience at Novotel Bali Airport was the hotel spa - the treatment I received was lovely.
Questionable brown carpet stains
Pool closed
Stayed 2 nights in Sep 2023
Response from Ifan Taufan Asst. Front Office Manager on 4 Oct 2023
Dear Alexander,We would like to start by thanking you for your stay with us at Novotel Bali Ngurah Rai Airport.We highly appreciate you for taking the precious time as to provide your experience during your stay with us. On behalf of our team, I would like to apologize for the inconvenience during your stay. Allow me to inform you that regards the safety reason we do need to do urgent maintenance at our pool for better services in near future. We hope you will provide us with more opportunities to serve you better in the future.Best regards,Ifan TaufanAsst. Front Office Manager

8/10 Good

Kimberley

Liked: Cleanliness, staff & service
loved my stay here before going to my main stay resort. staff are wonderful and the runway bar is amazing!
Stayed 2 nights in Sep 2023
Response from Ifan Taufan Asst. Front Office Manager on 3 Oct 2023
Dear Kimberly,We very much appreciate your comments regarding your stay at Novotel Bali Ngurah Rai Airport.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ifan TaufanAsst. Front Office Manager

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top position
Great position for the airport terminal and everything about the hotel is great for the price. Will stay again
Stayed 1 night in Sep 2023
Response from Ifan Taufan Asst. Front Office Manager on 1 Oct 2023
Dear NoelThank you for your kind review of our hotel. We are truly glad to hear that you enjoyed your stay with us. Your valuable feedback let us know how we are doing and greatly motivates us in our commitment to excellence. We look forward to welcoming you back soon for another memorable experience.Warm regards,Ifan TaufanAsst. Front Office Manager

8/10 Good

daniel

Stayed 1 night in Sep 2023
Response from Ifan Taufan Asst. Front Office Manager on 29 Sept 2023
Dear Daniel,Warm greeting from Novotel Bali Ngurah Rai AirportIt is our pleasure to receive your feedback. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and services specially with the hospitality of our team.Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanAsst. Front Office Manager

10/10 Excellent

Stephen, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay while waiting to catch a flight. Easy walk from International or Domestic terminal.
Stayed 1 night in Sep 2023
Response from Ifan Taufan Asst. Front Office Manager on 12 Sept 2023
Dear StephenThank you for choosing Novotel Bali Airport for your recent visit and sharing this review.We are glad you enjoyed your stay with us. Your comments are much appreciated. We always try to deliver the best service to our guests and to have your recognition means everything to us.Thank you once again for your kind words. We hope to see you again soonWishing you a pleasant week ahead.Warm regards,Ifan TaufanAsst. Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ifan Taufan Asst. Front Office Manager on 7 Sept 2023
Dear Valued Guest,Warm greetings from Novotel Bali Ngurah Rai Airport. Thank you for your rating review, I really appreciate it. Your review is our motivation to show you even better side of our hotel. I hope that we could have the opportunity to welcoming you again in near future.Best regards,Ifan TaufanAsst. Front Office Manager

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent departure lay over
Súper convenient location for our departure back to USA. We got a nice spa treatment as well as walk-ins. Definite recommendation as a stop in or out for travelers.
Stayed 1 night in Aug 2023
Response from Ifan Taufan Asst. Front Office Manager on 2 Sept 2023
Dear Jorge,We would like to start by thanking you for your stay with us at Novotel Bali Ngurah Rai Airport.We highly appreciate you for taking the precious time as to provide your experience during your stay with us. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our staff to strive the best quality of service.I am sure that this feedback will serve as an encouragement for all of our staff as we strive to continuously improve the quality of our services. Looking forward to your welcoming you on your next visit.Sincerely,Ifan TaufanAsst. Front Office Manager

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, amenities
.
Stayed 1 night in Aug 2023
Response from Indra Semara on 26 Aug 2023
Dear William,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Indra SemaraOperation Manager

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean room very conveniently located for late or earlier flights
Stayed 1 night in Aug 2023
Response from Ifan Taufan Asst. Front Office Manager on 25 Aug 2023
Dear Craig,Thank you for choosing Novotel Bali Airport for your recent visit and sharing this review.We are glad you enjoyed your stay with us. Your comments are much appreciated. We always try to deliver the best service to our guests and to have your recognition means everything to us.Thank you once again for your kind words. We hope to see you again soonWishing you a pleasant week ahead.Warm regards,Ifan TaufanAsst. Front Office Manager

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient.
Great for an overnight stay. So convenient as it’s in the airport!
Stayed 1 night in Aug 2023
Response from Ifan Taufan Asst. Front Office Manager on 23 Aug 2023
Dear Kathryn,Warm greeting from Novotel Bali Ngurah Rai AirportWe are thrilled to hear that you enjoyed you time with us and that everything in our hotel met your expectation. Our team takes great pride in providing exceptional services to our guests, thus it is truly an honor to hear that you found our colleagues to be personalize. It always serves us a great satisfaction when we know our guests are happy with their experience with our facilities and services especially with the hospitality from Chandra.Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanAsst. Front Office Manager

10/10 Excellent

Kerri-Ann

Stayed 1 night in Jul 2023
Response from Ifan Taufan Asst. Front Office Manager on 1 Aug 2023
Dear Kerri Ann,Warm greeting from Novotel Bali Ngurah Rai AirportIt is our pleasure to receive your feedback. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and services specially with the hospitality of our team.Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanAsst. Front Office Manager

8/10 Good

Mark

Stayed 1 night in Jul 2023
Response from Ifan Taufan Asst. Front Office Manager on 4 Aug 2023
Dear Mark,Thank you for delightful words regarding your experience at Novotel Bali Airport.It is great to hear that you thoroughly enjoyed your stay, from lobby to hospitality of our staff.We look forward to welcoming you back in near future for another memorable experience.Best regards,Ifan TaufanAsst. Front Office Manager

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too easy
Very close to airport 3 to 5 minutes walk convenient for early departure or late flight in,staff and food excellent with great pool.
Stayed 1 night in Jul 2023
Response from Ifan Taufan Asst. Front Office Manager on 13 Jul 2023
Dear Philip,Thank you for your kind review of our hotel. We are truly glad to hear that you enjoyed your stay with us. Your valuable feedback let us know how we are doing and greatly motivates us in our commitment to excellence. We look forward to welcoming you back soon for another memorable experience.Warm regards,Ifan TaufanAsst. Front Office Manager

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location in the airport close to International Terminal. Excellent full service restaurant off of the lobby. So convenient!
Stayed 1 night in Apr 2023
Response from Ifan Taufan Asst. Front Office Manager on 5 Jul 2023
Dear Janet,Thank you for choosing Novotel Bali Airport for your recent visit and sharing this review.We are glad you enjoyed your stay with us. Your comments are much appreciated. We always try to deliver the best service to our guests, and to have your recognition means everything to us.Thank you once again for your kind words. We hope to see you again soonWishing you a pleasant week ahead.Warm regards,Ifan TaufanAsst. Front Office Manager

10/10 Excellent

Omar

Stayed 1 night in Jun 2023
Response from Ifan Taufan Asst. Front Office Manager on 14 Jul 2023
Dear Omar,Thank you for delightful words regarding your experience at Novotel Bali Airport.It is great to hear that you thoroughly enjoyed your stay, from lobby to hospitality of our staff.We look forward to welcoming you back in near future for another memorable experience.Best regards,Ifan TaufanAsst. Front Office Manager

10/10 Excellent

margot

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The airport was serene int eh middle of a busy airport in Denpasar! The staff was extremely accommodating and pleasant. They helped in extra ways. The food was good.
Stayed 1 night in Jun 2023
Response from Ifan Taufan Asst. Front Office Manager on 21 Jun 2023
Dear Margot,Thank you for staying at Novotel Bali Airport and taking the time to share your experience with us.We are glad to learn you had an enjoyable stay with us here at the Novotel Bali Airport. Thank you for recognizing our staff’s remarkable service. We shall let them know they have made a great impression on your stay.Hope to see you again somedayWarm regards,Ifan TaufanAsst. Front Office Manager