Sanctoo Suites and Villas - CHSE Certified

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Outdoor pool
Outdoor pool
Outdoor pool
River Private Pool Villa (Free entrance to Bali Zoo) | Balcony

Overview of Sanctoo Suites and Villas - CHSE Certified

Sanctoo Suites and Villas - CHSE Certified

5.0 star property

4.6/5 Wonderful

Top rated for amenities (5.0/5)

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Jl. Raya Singapadu, Gang Beji, South Ubud, Sukawati, Bali, 80852

Explore the area

  • Popular LocationBali Zoo10 min walk
  • Popular LocationSukawati Market10 min drive
  • Popular LocationTegenungan Waterfall25 min drive
  • AirportDenpasar (DPS-Ngurah Rai Intl.)57 min drive

Choose dates to view prices

About this area


Located in Sukawati, Sanctoo Suites and Villas - CHSE Certified is near theme parks and in a national park. Sukawati Market and Ubud Traditional Art Market are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Tegenungan Waterfall and Sanur Beach. Bali Orchid Garden and Bali Safari and Marine Park are also worth visiting.

What's nearby

  • Bali Zoo - 10 min walk
  • Sukawati Market - 10 min drive
  • Tegenungan Waterfall - 25 min drive
  • Ubud Monkey Forest - 30 min drive
  • Keramas Beach - 33 min drive

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 57 min drive

About this property

Sanctoo Suites and Villas - CHSE Certified

5-star luxury hotel in a national park
A round-trip airport shuttle, a terrace and a garden are just a few of the amenities provided at Sanctoo Suites and Villas - CHSE Certified. Treat yourself to a manicure/pedicure or a massage at the on-site spa. Be sure to enjoy a meal at the on-site international cuisine restaurant. Free in-room WiFi is available to all guests, along with a library and dry cleaning/laundry services.
Other perks include:
  • An outdoor pool
  • Free valet parking
  • Full breakfast (surcharge), a free area shuttle and an area shuttle
  • Free newspapers, a front desk safe and barbecues
  • Guest reviews speak well of the dining options, breakfast and overall value
Room features
All 12 rooms have comforts, such as 24-hour room service and private pools, in addition to perks, such as premium bedding and air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with separate baths/showers and free toiletries
  • 53-inch LCD TVs with premium channels
  • Balconies, separate sitting areas and fridges


English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Free local area shuttle

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–10:00 AM: IDR 180000 for adults and IDR 100000 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Free area shuttle
  • Laundry facilities
  • Outdoor pool
  • Fridge


  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services


  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace


  • Manicures and pedicures
  • Massages


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Bathroom emergency pull cord
  • In-room accessibility (select rooms)
  • No lift (single-level property)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)


  • Designated smoking areas (fines apply)

Room amenities


  • Air conditioning
  • Premium bedding


  • Free toiletries
  • Private bathroom
  • Separate bath and shower
  • Towels


  • 53-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Free bottled water
  • Minibar
  • Fridge

Outdoor space

  • Balcony


  • Desk
  • Iron/ironing board
  • Private pool
  • Safe
  • Separate sitting area
  • Slippers

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Check-in from 2 PM - midnight
Minimum check-in age - 17


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details.

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 1100000 per day.
Cots (infant beds) are available for IDR 250000.0 per stay

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: IDR 180000 for adults and IDR 100000 for children (approximately)
  • Airport shuttle fee: IDR 500000 per vehicle (one way)
  • Crib (infant bed) fee: IDR 250000.0 per stay
  • Rollaway bed fee: IDR 1100000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Property is also known as

Sanctoo Villa Hotel Sukawati
Sanctoo Villa Hotel
Sanctoo Villa Sukawati
Sanctoo Villa
Sanctoo Suites Villas
The Sanctoo Villas Spa
Sanctoo Suites Chse Certified
Sanctoo Suites Villas CHSE Certified
Sanctoo Suites and Villas - CHSE Certified Hotel
Sanctoo Suites and Villas - CHSE Certified Sukawati
Sanctoo Suites and Villas - CHSE Certified Hotel Sukawati

Frequently asked questions

Does Sanctoo Suites and Villas - CHSE Certified have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at ?

As of 25 Sept 2022, prices found for a 1-night stay for 2 adults at on 26 Oct 2022 start from ₹10,124.69, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sanctoo Suites and Villas - CHSE Certified pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sanctoo Suites and Villas - CHSE Certified?

Valet parking is free at this property.

What time is check-in at Sanctoo Suites and Villas - CHSE Certified?

Check-in is from 2 PM - midnight.

What time is check-out at Sanctoo Suites and Villas - CHSE Certified?

Checkout is at noon.

Does Sanctoo Suites and Villas - CHSE Certified provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of IDR 500000 per vehicle applies.

Where is Sanctoo Suites and Villas - CHSE Certified located?

Situated in a national park, this luxury hotel is 2.1 mi (3.3 km) from Sukawati Market, and within 9 mi (15 km) of Tegenungan Waterfall and Ubud Traditional Art Market. Ubud Palace and Blanco Museum are also within 9 mi (15 km).

Overall score and ratings



Rating 5 - Excellent. 14 out of 21 reviews
5 - Excellent 67%
Rating 4 - Good. 5 out of 21 reviews
4 - Good 24%
Rating 3 - Okay. 2 out of 21 reviews
3 - Okay 10%
Rating 2 - Poor. 0 out of 21 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 21 reviews
1 - Terrible 0%




Staff & service




Property conditions & facilities



5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay!
Throughly enjoyed our experience at The Sanctoo Villas! The villas were amazing, very well cleaned and kept and out of the world! We loved having free admission to the zoo which was also a massive plus of the stay at the zoo. The only negative was a late check in as we arrived on time at 2pm for check in time which it was said to be, and were not checked into the room at 3:30pm and didn’t have our bags delivered until 4pm, however I completely understand if there was issues with previous guest and late check outs. The staff were professional and great at resolving the issue as well as giving a sincere apology! Also very thankful for the man who was on the reception desk at night for helping us with a taxi to our next destination as 3 of our taxi’s we booked cancelled.
Stayed 1 night in Jul 2019

5/5 Excellent

Verified traveller
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location especially when traveling with kids. In the middle of the zoo. Fantastic staff, big villas and great restaurant.
Stayed 3 nights in Jan 2019

3/5 Okay

E, California
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall; high end experience with a high end price tag. You can play with elephants and eat with orangutans. Their American style meals were mediocre, the breakfast was good, the Asian dishes were better. It is located near Ubud, which is driving distance to other tourist spots (Goa Gajah, Monkey Forest, Mount Batur, and etc.). I ordered steak and it reminded of a steak I would get at a major diner out here in the US (think Dennys or Waffle House). The Nasi Goreng (Asian fried rice) for breakfast was good. Other villas delivered the breakfast to your room, this villa required you to walk to the restaurant or you can request their golf cart to taxi you to the restaurant free of charge. The customer service was good and the employees were kind. The price tags were similar to how they would be at an american hotel, but being in Bali. The room was nice with HD tv’s, full sized tub, king sized bed, gazebo next to a pool. Remember, the villa is owned and operated by the zoo, so keep in mind there will be a lot of children around. The kids were yelling and running around next door which became somewhat of an issue as it got later into the night and I wanted to sleep. You get unlimited entrance to the zoo which comes with your villa stay. The zoo was a great experience and you can get up close and personal with plenty of exotic animals. You can pay to feed a bengal tiger or have your breakfast with an orangutan.
Stayed 3 nights in Nov 2018

3/5 Okay

Yi Lian
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We stayed in the Elephant Villa no 12 and we had bed bug bites and my skin had a slight rash after I swam in the pool. But we do love the proximity to the zoo.
Stayed 2 nights in Oct 2018

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning villas
The villas are beautiful, clean, spacious and have lovely pools. We had dinner with the elephants one night, great value, delicious buffet and amazing interaction with elephants, orang-utans and other animals. Two dance shows included that were great. The only let down was breakfast.One morning was breakfast in the restaurant. The choices meant you could have fruit, but then no juice, muesli but no toast. Next morning we ordered in the villa. We were shocked that it cost IDR 150.000 for delivery to the villa, and it was stone cold, one strip of fat to pass as bacon, decent coffee was extra too. Also we booked delivery for 9.30 to sleep in. Yet got a call at 8 am to confirm our order! At the price of these villas breakfast needs to be great, no extra cost for delivery and quality ingredients. Otherwise loved the villas and we will be back.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Ubud, maybe the best in Bali
This is without doubt one the best hotels I have stayed in. Very personal, very thoughtful and amazing service and quality. The grounds are stunning, the rooms are huge, the free entry to the zoo is also great. I would recommend this as the best hotel in Ubud easily maybe the best in Bali!
Stayed 6 nights in Dec 2017

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to stay. Just need more food variety.
Stayed 3 nights in Sep 2017

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury retreat
Amazing villas! The staff are amazing and couldn't do enough for you and you are also staying right in the grounds of the zoo which is amazing. The zoo itself is lovely, quite small but a really enjoyable morning or afternoon out. The villa and private pool are beautiful with a huge bathroom. The only downside is the restaurant which although is good quality lacks a little in menu choice.
Stayed 3 nights in Aug 2017

4/5 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel with friendly staff. Unfortunately very few of them could speak English, including the front desk staff at times, which made organizing simple things like transport and the bill very difficult.
Stayed 3 nights in Aug 2017

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amacing and beautifull hotel!!
Rooms: perfect, 100% privacy, clean, luxurius... excelent!!!