Search Hotels Near Trinity Episcopal Cathedral, Miami

"I’m disappointed with the level of service during my visit. Several staff members were not welcoming or attentive. From the moment we arrived, there was no acknowledgment, we had to approach staff outside just to ask for assistance. One response we received was, “You need help(after we asked🙄😒)?” which felt dismissive rather than helpful. Unfortunately, the experience didn’t improve once inside. There was little to no eye contact, and the staff member assisting us appeared visibly annoyed based on their facial expressions and body language. We were also not given clear information about what was available or what we could use, which made the visit more confusing than it should have been. Customer service should be consistent and professional, regardless of who the customer is. A welcoming attitude and clear communication go a long way. If interacting with customers is part of the role, it should be handled with a basic level of courtesy and respect. Based on this experience, I would not return or recommend this place to others."

"The hotel and staff were very good, and the location was perfect. However, we asked to get the sheets changed and were told no. There is only housekeeping every other day. We were then promised new sheets, which never arrived after we asked three times. We visited the pool area, which is very nice, but at noon time, there were no towels. Asked when the towels would be available and was told between 3.30 and 4 PM. I wonder what the $118 resort fee is for. It is definitely not Towles. As part of the discussion, we were told to go get our towels from the room; we did and asked for new ones for the room. Again asked 3 times, and no towels came. "

"We didn’t have hot water in the sinks, paint all over the floor, not swept, no iron in the room!"

"Excellent"

"Great spot at a decent price only stayed one night for a cruise. Close to restaurants and entertainment. Would stay again if I head that way."

"Overall I wanted to love this property from the pictures, but after spending my time there it was pretty ok. We got to the room and it was really nice, despite the view having some constriction but overall still nice. I lived the bathroom the most. The kitchen area was nice as well but the fridge was not cleaned properly. There was hair in a lot of different places and it seemed like the room wasn’t thoroughly cleaned which I was not happy about but I just ignored it. Call me old school but I wish they had an iron and iron board, instead they had a steamer. The pool had a bit of construction going on but it was okay overall. This hotel has a lot of potential and I enjoyed my stay, just didn’t have the wow factor that I was expecting."

"Great hotel"

"The elevators were fast which is a plus. The room was a little off with the light situation. It was nice to have multiple wall outlets."

"The bathroom was smaller than the closet. There was no counter space and it was barely room to turn around."