Lobby lounge
Check availability

Reviews of Chelsea Hotel, Toronto

4 out of 5
Chelsea Hotel, Toronto
33 Gerrard St W, Toronto, ON

Reviews

7.8

Good

Rating 10 - Excellent. 2711 out of 7078 reviews" "
Rating 8 - Good. 2164 out of 7078 reviews" "
Rating 6 - Okay. 1195 out of 7078 reviews" "
Rating 4 - Poor. 627 out of 7078 reviews" "
Rating 2 - Terrible. 381 out of 7078 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location snd easy access to my room and for my guests
Stayed 2 nights in May 2024

10/10 Excellent

Wei

Liked: Amenities
Good
Stayed 1 night in May 2024

6/10 Okay

Kate

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Room needed some uodating and cleaning.
Stayed 2 nights in May 2024

6/10 Okay

Donald

Travelled with partner
Liked: Cleanliness
Overall satisfactory.
Stayed 1 night in May 2024

8/10 Good

Neda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the downtown and entertainment district. Easy to walk around. Helpful staff. Very clean and nice room. I enjoyed my stay at this hotel and I highly recommend it.
Stayed 3 nights in May 2024

10/10 Excellent

Kaylan

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Great staff and nice atmosphere around the hotel
Stayed 5 nights in May 2024

6/10 Okay

Tabatha

Liked: Staff & service
I think I got what I paid for, was worth the money but it’s definitely not 5 star. Air conditioning was broken one evening which made it almost unbearable but I understand you can’t control it and by the next night it was fixed!
Stayed 3 nights in May 2024

10/10 Excellent

Linda

Liked: Cleanliness, amenities
Loved the Pool and the convenience of the Food Market and Gift Shop
Stayed 1 night in May 2024

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, it was easy to walk to places. The staff, though not overly friendly, were professional and helpful.
Stayed 2 nights in May 2024

10/10 Excellent

Giuseppe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property. In the centre of the city and close to many attractions, restaurants and shopping. Staff are very courteous and helpful.
Stayed 2 nights in May 2024

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the Continental breakfast was a bit expensive.
Stayed 2 nights in May 2024

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids pool area and water slide was a hit with my son. There was a large amount of dining options, everything I tried was delicious. The staff were friendly, helpful and professional. We will plan to come back again.
Stayed 1 night in May 2024

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

4/10 Poor

jennifer

Stayed 1 night in May 2024

6/10 Okay

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

2/10 Terrible

Deepak

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Personal muy servicial, excelente servivio
Stayed 1 night in May 2024

8/10 Good

adrian

Travelled with partner
Loved the location
Stayed 1 night in May 2024

6/10 Okay

Kim

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
…
Stayed 2 nights in May 2024

6/10 Okay

Joy

Stayed 1 night in May 2024

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in May 2024

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great customer service by everyone we met
Stayed 1 night in May 2024

8/10 Good

Paul

Property seems to be updated and doesn’t seem like it’s been neglected at all.
Stayed 1 night in May 2024

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Easy access to transit, shopping and restaurants.
Stayed 1 night in May 2024

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Edgar Ulises

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really great
Stayed 2 nights in May 2024

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Yomge, which I has dining options, and walkable to UoT.
Stayed 2 nights in May 2024

8/10 Good

Dan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction areas…
Stayed 1 night in May 2024

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk staff. Easy & quick checkin :)
Stayed 1 night in May 2024

10/10 Excellent

Raena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked how close it was to the Eaton center and some good restaurants.
Stayed 3 nights in May 2024

8/10 Good

Dung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s walkable, convenient; price is reasonable; staff at breakfast is nice. Yet, the bed is a bit small for 2 people.
Stayed 3 nights in May 2024

10/10 Excellent

Geoff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional and accommodating
Stayed 2 nights in May 2024

8/10 Good

Sharmane, Toronto

Travelled with family
Liked: Staff & service
The area is very convenient and easy to access. The hotel was excellent. Since it's trendy, the only downside is having loud neighbours.
Stayed 2 nights in May 2024

10/10 Excellent

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I give this property 5 stars because this is the most reasonably priced hotel in downtown Toronto and the facilities (while older) have everything needed. I love that we can walk to the Eatons Centre and the Jays games.
Stayed 3 nights in May 2024

10/10 Excellent

alistar

Stayed 1 night in May 2024

8/10 Good

Liam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay. liked the coffee in the room too. my hubby liked that there was a kettle.
Stayed 6 nights in May 2024

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always ask for a corner room. It’s sometimes a premium but worth it.
Stayed 2 nights in May 2024

10/10 Excellent

Dayra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
1
Stayed 1 night in May 2024

10/10 Excellent

Omena, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Walking shopping transportation convenient
Stayed 2 nights in May 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome plave
Stayed 4 nights in May 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service
It was a pleasant stay. The construction going on inside is off putting.
Stayed 2 nights in May 2024

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great location at a great price
Stayed 3 nights in May 2024

8/10 Good

Gavrila, Thornhill

Travelled with family
Liked: Staff & service
Downtown Toronto convenient location hard to park and to get there. Traffic is high congestion night time noisy with police and ambulances passing by all the time. Rooms are ok but being old has old single pane windows taht allows the outside nois eto pass through. Parking underground is confusing with hard twists and turns scary. Otherwise better prices then other hotels around.
Stayed 1 night in May 2024

8/10 Good

Erin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location
Stayed 1 night in May 2024

2/10 Terrible

aya

Disliked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Lyle, Medicine Hat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, walking distance to shopping, subway and dining areas
Stayed 7 nights in May 2024

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great location and walkable to many attractions. Staff were friendly and helpful. Lobby and hallways have clearly been updated. Our room was clean and basic. Bathroom could use an update. While the tub looked like it had been refreshed there were no grab bars anywhere or even a ledge for soap or products. Tub was slippery and only fitted with a shower curtain. Taps were quite dated and losing their finish. The other fixtures were dated.
Stayed 2 nights in May 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Best value in town
Stayed 1 night in May 2024