1/5 Terrible
Amird
Travelled with family
10 Jan 2022
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst 4 Star Hotel - This is average 3 star!!
This is definitely not a 4 star hotel will say more a 3 star. I have stayed in numerous hotels from 2 stars to 5 stars and this hotel does not deserve to be 4 star at all will recommend to have audited again to at least claim for 3 star only. Worst 4 star hotel but average 3 star.
1. Swimming pool was under maintenance but during booking was told that all OK but was like that for over 3 weeks plus making excuses on government covid restrictions when other hotels had available pool.
2. Lack of communication when I sent numerous messages but nothing replied however they promised me 10,000 Rupees compensation voucher to spend at hotel but they never stood by to their promise during checkout
3. The rooms smell like dampness with stained pillow cases and stained towels.
4. The housekeeping was never consistent on cleaning, replenishing items like water bottles, toiletries, changing towels, etc.
5. WiFi was very poor and we had to request the user & password but still was about 1 - 2 Mb/s.
5. Breakfast was very less items for continental however Indian food was very good and tasty plus the live station staff was excellent, hence why I gave 1 star otherwise this hotel only deserves 0 for claiming to be 4 star. If it claims to be 3 star I would have given 3 star.
Stayed 4 nights in Jan 2022