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"We love this hotel and stay here often but this time was the first time the lazy river was unclean and around the grounds was unclean aswell. It was unkept this time around. We will be returning here as this is one of our favorite places to stay in Orlando. "

"The property was very nice. Pools were awesome and the staff was great "

"Pools were awesome! Splash"

"Sarah was great! Very outgoing and makes fantastic cocktails! Knows the area well!"

"Amazing staff ! Love the ombience of the hotel ! Spa amazing "

"We arrived and there was food and trash in the room an an insect. We were on the 32nd floor of the tresor tower and it always too 15-30 minutes to get the elevator up or down. We had to repeatedly ask for our sofa bed to be made up and when they finally did come when we were at dinner, they left the bed partially made and the room was a mess with some of our clothes left in the floor. Plus the room smelled horrible - like someone had used the bathroom and then made a hasty exit. We had a nice time at the pool but it wasn’t cheap (nothing there is) and definitely not 4.5 stars. "

"No carpet in room was a plus. Nice pool but we didn't swim. Clean. Very convenient to cruise port with Free shuttle. No restaurant close by. Very small bathroom towels. . "

"Only complaint what that the last night we did not have any hot water. Showers were cold. Other than that it was a great stay and we will come again. "

"Clean room and very quiet."