Search Hotels Near The Hidden Valley Discovery Park, Launceston

"Our room was lovely with great views and good amenities. But the stay was very much let down by the attitude and lack of communication from the majority of the staff. When checking in I confirmed with the receptionist that we had a table booked in the Galley restaurant for dinner. On arrival in the bar for a pre-dinner drink my husband checked in with the waitress, who showed him our reserved table and told him to go through when we were ready. She did say that the Galley restaurant was shut ‘due to a wake’. There was no evidence of the wake still going on at 6 pm. When we went through to our table we were completely ignored by numerous waiting staff. Eventually my husband went to the bar to ask for another drink. At this point he was told that ‘due to the wake we are not doing table service tonight’. Now why, oh why, did none of the previous staff we had spoken to ever mention this? How long would we have sat there if we hadn’t gone and asked? And why did the long finished wake mean that there was no table service? Purely to make things easier for them at the expense of their customers. The food was nice, but the whole evening was marred by the attitude and lack of awareness of the staff. The duty manager did come and speak to us and comped us a drink, but this should never have been necessary. Also please be aware that reception insist on a physical credit card - we could not pay by phone. Nowhere in advance is this made clear."

"Amazing stay it has everything you would want in a hotel"

"Staff where very accommodating, it was busy due to a party at the time but we still git served dinner without waiting too long. Nice atmosphere, the breakfast was nice too. "

"Beautifully finished apartment and to a high standard. The bed was lovely and comfortable. The staff were very accommodating on what was a very busy evening for them. Food was lovely and presented well, amazing coffee too. Location was great just what we needed for our trip."

"Such a lovely place to stay, the room was lovely and comfortable and the breakfast was fantastic, hopefully I will look to stay here again when I’m in the area for work. "

"Beautiful well equipped cottage with large bedroom with wooden beams. When we arrived we were welcomed with fresh Devon cream tea in the fridge. Coffee, team and milk were also provided which was appreciated. The garden is lovely and the birds said hello along with the owner’s dog and cat which were nice and friendly. The cottage is well positioned for touring around Cornwall. We visited St Ives, Port Issac and Boscastle during our stay. The hosts are extremely hospitable and gave us a lift from a local wedding venue in the evening to collect us and in the morning so we could collect our car. That really was above and beyond and greatly appreciate- thank you."