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"Our second time staying at this property staff was mixed, some great some not quite knowledgeable but willing to help. Breakfast is a great amenity, the eggs would be better if they weren't powdered eggs. Staff in that area very attentive and cleaned well. Housekeeping staff left too much room for improvement. Door was left open, room not cleaned until late afternoon, bathroom not always refreshed with proper towels/mat. Will stay here again due to its great location and ease. Cannot comment on the afternoon activity since we were out and about every day."

"Stay was extremely nice. Rooms are very clean and location perfect has everything you need from shopping to dining out."

"We utilitzed valet and were able to check in right away. The reservationist let us choose what floor we wanted to stay on. We were able to enjoy a handicap suite with a large open bathroom. The room was modern, clean and offered great amenities. Climbing into the bed after a long evening of being on my feet after a concert and smelling the clean sheets was wonderful. Would definitely recommend to someone staying in the city for any reason. The hotel also has a bar and restaurant downstairs for convenience. "

"This hotel has it all! Great views, restaurants, pool with slide, trolley shuttle to downtown and the hotel itself has an interesting architecture. I was curious how the room would look with it being a round hotel, and they were super roomy. All around a great place to stay on a Gatlinburg trip. Oh, and I can’t forget to mention the warm cookies - delicious!! "

"Clean room, helpful staff. Close to broadway and The Pancake Pantry."

"Old dated rooms. Lights didn’t work in the room. Toilet paper dispenser was broken. "

"Clean and exactly as oictured"

"Great breakfast. Was not happy that we had to pay another 22.00 to be able to park at the hotel."

"The hotel is beautiful, and the rooms are large. The only drawback is that the only coffee available is from Starbucks, which has subpar coffee. There is a great coffee shop a block down from the hotel called Sleepyhead Coffee. I would suggest people go there instead. "