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Reviews of Hotel Villa Mandi Golf Resort

4 out of 5
Hotel Villa Mandi Golf Resort
Laderas del Espejo, 7, Arona, Santa Cruz de Tenerife

Reviews

8.4

Very good

Rating 10 - Excellent. 42 out of 91 reviews" "
Rating 8 - Good. 29 out of 91 reviews" "
Rating 6 - Okay. 11 out of 91 reviews" "
Rating 4 - Poor. 7 out of 91 reviews" "
Rating 2 - Terrible. 2 out of 91 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Mark

Stayed 1 night in Apr 2024
Response from quality department on 30 Apr 2024
we hope to see you soon back

8/10 Good

Rona

Liked: Cleanliness, property conditions & facilities
Comfortable and clean apartment with good balcony. No English speaking TV channels and no one advised us what the WiFi code was. Complementary water. No toiletries apart from hand soap. Basic kitchen area was also good, again no washing up liquid. We didn't use the pool or restaurant as we only stayed one night. Staff all very friendly. Good mercadona supermarket near by with other shops and restaurants. We would stay again.
Stayed 1 night in Apr 2024
Response from quality department on 27 Apr 2024
we hope to see you soon back

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good hotel
Stayed 1 night in Jan 2024
Response from DEPARTAMENTO DE ATENCION AL CLIENTE on 6 Feb 2024
agradecemos sus palabras y esperamos verles pronto de vuelta

10/10 Excellent

Esther

Liked: Cleanliness, room comfort
El apartamento no puede estar mejor.,el lugar es muy tranquilo, algo separado del centro,algunos lo preferirán. Sólo estuvimos una noche de paso, pero excelente en todos los sentidos.
Stayed 1 night in Jan 2024
Response from DEPARTAMENTO DE ATENCION AL CLIENTE on 13 Jan 2024
Muchas gracias por sus palabras tan gratificantes y esperamos verles pronto de vuelta

10/10 Excellent

ivo

Travelled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Dec 2023
Response from quality department on 25 Dec 2023
Thanks for your opinion !!!Hope to see you soon back

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
DIRTY, SMELLY, OLD, NO WIFI
The only thing good I have to say is the staff were friendly but the hotel itself needs to be closed and renovated or deep cleaned because I am just appalled that it is even called a resort. I saw 4 stars and I thought maybe people were talking about a different hotel. On the first day we got there, we arrived late in the evening, we wanted to have a shower and the towels were dirty covered in mould, there were cobwebs everywhere, the toilets looked old with stains that seemed permanent in the bowl, the place just smelt of damp and dust and the food was just bland some things were undercooked and smelt like they have gone off. The so-called gold resort is not available to everyone, you have to be a pro golf player and pay over a 100 euros to go on the court to play a game. The pools smelt like sewage and everywhere was just old and dirty apart dining hall. I would not recommend no matter how cheap they list it for, I didn’t take pics cos I didn’t want that horrible content on my phone. I had to keep asking for clean towels and for them to change our bedsheets. I felt irritated the whole time and could not connect to their Internet and they didn’t do anything to fix it, was told they have been having problems with it for a while and did not provide any solutions
Stayed 6 nights in Dec 2023
Response from quality department on 11 Dec 2023
we are really sorry that your stay was not as expected and we were really shocked about your comments

8/10 Good

Carole

Liked: Cleanliness, room comfort
Relaxing stay
Relaxing stay at this resort, Within walking distance of the beach and with a nice heated outdoor pool,
Stayed 2 nights in Dec 2023
Response from quality department on 11 Dec 2023
hope to see you soon back

8/10 Good

Abigail

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Me and my partner stayed in a self catering apartment with a little kitchenette for a weekend. We didn’t eat or drink at the hotel, so can’t comment on that but the pool area was fine and the apartment was nice enough. The room probably could’ve been cleaner and the kitchen was VERY basic - hob, toaster, microwave, kettle, basic knives, forks and spoons and about 3 utensils. Rightly or wrongly, I was a bit annoyed that there was nothing to wash up with - no dishwasher, sponge or washing up liquid - so we had to buy that for only a weekend stay, but maybe that’s normal for apartments? Also, you can usually rent irons from reception for just a deposit at other hotels but I was told it would be €20 deposit and then you’d have to pay €20 to keep it for the week as they have to order it in, again which was annoying when we were only there for a weekend stay. We also paid for a room with a balcony but instead had a ground floor apartment with a patio - maybe that’s normal and classed as a balcony, but still slightly disappointing. Other than that, the room was modern and nice, just the floors could’ve been cleaner, and it was in a nice location about 7 min walk to Mercadona, about 15 min walk to Las Americas and €7ish taxi back and taxi to the airport cost just under €30 which we ordered at reception when we needed to leave. Reception staff were nice and helpful. Would possibly stay here again if I got it on another cheap deal, but I wouldn’t pay full price for it I must admit.
Stayed 4 nights in Nov 2023
Response from quality department on 6 Dec 2023
Dear Abigail, we are glad that in general your stay was good and we take note of your comments to try to improve our service

2/10 Terrible

Mohammed

Stayed 2 nights in Oct 2023
Response from DEPARTAMENTO DE ATENCION AL CLIENTE on 23 Oct 2023
Lamentamos que su experiencia no hay sido satisfactoria y le agradeceriamos compartiera con nosotros los puntos de disconformidad para ayudarnos a mejorarUn saludo

10/10 Excellent

Mame

Liked: Property conditions & facilities
Breakfast was great with a large variety and the hotel is stunning. Only downside is you have to pay to rent out the iron which I believe is 20 euros
Stayed 4 nights in Sep 2023
Response from quality department on 5 Oct 2023
Hope to see you soon back

10/10 Excellent

MR S R I

Stayed 1 night in Sep 2023
Response from quality department on 5 Oct 2023
HOPE TO SEE YOU SOON BACK

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great value for money for our stay in Tenerife. We were given an apartment which had a balcony off the living area and also a rooftop balcony with sunloungers and hot tub (although not filled) which was amazing. The room was large, very clean and the kitchen was well equipped. Only downfall was no shampoo/conditioner/shower gel in bathroom. Lovely hotel complex however pool area was full of children so not ideal if there to relax as a couple. There was a smaller pool on the top level which was a quieter option. Didn’t use the restaurant however bar area/reception was lovely and modern and plenty of seating. Also a supermarket on the complex which was very handy. Would definitely return and recommend.
Stayed 4 nights in Apr 2023
Response from ATENCION AL CLIENTE on 26 Apr 2023
thanks for your comments !!!!!We hope to see you soon back !!!!!

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, room comfort
Really nice and friendly staff and very clean and spacious apartments. Nice size pool and very family friendly
Stayed 1 night in Mar 2023
Response from ATENCION AL CLIENTE on 13 Apr 2023
We are really glad that you enjoy your stay and we hope to see you soon back !!!

10/10 Excellent

Justine

Stayed 1 night in Mar 2023

10/10 Excellent

Justine

Stayed 1 night in Mar 2023

8/10 Good

Geraldo andre

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2023
Response from ATENCION AL CLIENTE on 24 Mar 2023
Hope to see you soon back All our best !!!

10/10 Excellent

Renso

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
schoonmaak perfect, heerlijk appartement , balkon op zon en schaduw.
Stayed 6 nights in Mar 2023
Response from ATENCION AL CLIENTE on 20 Mar 2023
Bedankt voor de vriendelijke woorden en we hopen je snel terug te zien

6/10 Okay

Marian

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Área de piscina bonita y apartamento en general bien, pero la atención en recepción es horrible no saben tratar al cliente desde que llegamos hasta irnos. El servicio de la habitación muy malo. Puedes tener un buen hotel pero si tal atencion al cliente es pésima no quieres volver ni recomendarlo.
Stayed 4 nights in Feb 2023
Response from ATENCION AL CLIENTE on 20 Feb 2023
Apreciada Marian, lamentamos mucho los inconvenientes que le haya podido ocasionar el que nos vieramos obligados a llamarla para recordarle que la salida era a las 12 del mediodia y que usted tuviera que volver apresuradamente a recoger pero es que el hotel esta totalmente lleno y el cliente de llegada ya estaba esperando y tuvo que esperar bastante ya que usted abandono su apartmento pasadas las 13:30Un saludo

10/10 Excellent

jaewon

Liked: Cleanliness, room comfort
Highly recommend it if you want peaceful stay
I had a lovely holiday with my husband. The hotel was quiet, beautiful and clean. We really enjoyed our stay and I highly recommend the hotel as it will enhance your experience more joyful. If you are looking for peaceful location, consider this hotel. As a side note, we left a black wallet next to the bed in a room and I sent an email, message to the hotel but I still haven't heard anything yet. Please get back to me as soon as you read this message about this.
Stayed 3 nights in Jan 2023
Response from ATENCION AL CLIENTE on 27 Jan 2023
We are glad that you enjoyed your stay with us and we hope to see you soon back

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Located alongside a golf course, the hotel is to the north of the main tourist resort area but as easy enough walk (about 15-20 minutes) or cheap taxi. There’s a big supermarket nearby (and a well stocked mini market in the hotel) and the surrounding roads and paths are all landscaped so it’s very pleasant. The hotel itself isn’t that big - I’d guess around 120-150 well spread out rooms - so although it’s mainly aimed at families, as a couple we didn’t noisy or over-crowded. Our apartment room was great: big bedroom, living room with kitchen and a huge terrace. It’s basic but modern and clean. I’d say a really good value choice.
Response from ATENCION AL CLIENTE on 21 Jan 2023
we feel very proud with your nice comments and we hope to see you soon !!!!

8/10 Good

Henri

Travelled with partner
Liked: Cleanliness, property conditions & facilities
2 night stay. Away from all the noise. Pleasant staff. The apartment itself was fine. Unlike previous reviews, I didn’t have a complaint about the basic wifi (didn’t stream though) which was ok for me. Just a couple of things to improve. Couch in apartment had stains which doesn’t give a good impression though overall, the apartment was very clean. No amenities like shower gel and shampoo. That was really missing. They should really improve the quality of the breakfast, starting with a decent coffee! Even the instant coffee was of poor quality. I think most would be happy with a lot less breakfast items but good quality. Overall, we did enjoy our stay.
Stayed 2 nights in Dec 2022
Response from ATENCION AL CLIENTE on 12 Dec 2022
Thanks for all your nice comments and we take note of the things that we should try to improve.Hope to see you soon back

10/10 Excellent

James

Stayed 3 nights in Nov 2022
Response from Dpto de atención al cliente on 28 Nov 2022
We are very happy to know that you enjoyed your holiday and we hope to see you soon back

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 7 nights in Mar 2020
Response from Mandi on 17 Mar 2020
thanks !!!! We hope to see you soon back!!!

8/10 Good

Ernesto

Travelled with family
Liked: Amenities, property conditions & facilities
Todo normal
Stayed 2 nights in May 2024
Response from DEPARTAMENTO DE ATENCION AL CLIENTE on 4 May 2024
Esperamos verles de vuelta

6/10 Okay

Johnny

Travelled with partner
Liked: Cleanliness
Large room, AC running well, and restaurant, the hotel is a little old
Stayed 1 night in Apr 2024
Response from quality department on 19 Apr 2024
Thanks for your comments and we hope to see you soon back

10/10 Excellent

Mercedes

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DEPARTAMENTO DE ATENCION AL CLIENTE on 7 Feb 2024
Muchisimas gracias por su puntuacion y esperamos verles pronto de vuelta

10/10 Excellent

Domenik

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Für uns war es eigentlich nur ein „not“ hotel, da unser eigentliches Hotel nicht zumutbar war. Umso überraschter waren wir über dieses sehr gepflegte Hotel. Die Anlage wird gut in Schuss gehalten, unser Zimmer war grandios und überstreckte sich über zwei Etagen (Küche, zwei Bäder, Wohnzimmer, zwei Schlafzimmer, drei Balkone) und das Essen war auch top. Würden wir so jederzeit buchen.
Stayed 2 nights in Jan 2024
Response from quality department on 31 Jan 2024
Wir danken Ihnen für Ihre netten Worte und hoffen, Sie bald wiederzusehen.

10/10 Excellent

Josepha

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from DEPARTAMENTO DE ATENCION AL CLIENTE on 15 Jan 2024
Muchisimas gracias por su puntuacion y esperamos verles pronto de vuelta

10/10 Excellent

Dr. Ramazan

Liked: Property conditions & facilities
Danke für das nette Upgrade, die Zimmer mit der Dachterasse sind ein Traum!
Stayed 1 night in Jan 2024
Response from quality department on 8 Jan 2024
Wir hoffen, Sie bald wieder zu sehen

8/10 Good

domenico

Travelled with partner
Liked: Property conditions & facilities
Stayed 4 nights in Dec 2023
Response from DEPARTAMENTO DE ATENCION AL CLIENTE on 23 Dec 2023
Gracias por su puntuacion y esperamos verle pronto de vueltaUn saludo

6/10 Okay

Carlos

Stayed 1 night in Dec 2023
Response from DEPARTAMENTO DE ATENCION AL CLIENTE on 13 Dec 2023
lamentamos que su estancia no haya cubierto todas sus expectativas y esperamos que nos de la oportunidad de volver a visitarnos

6/10 Okay

Maritza, Miami

Travelled with family
Stayed 9 nights in Nov 2023
Response from DEPARTAMENTO DE ATENCION AL CLIENTE on 13 Dec 2023
lamentamos que su estancia no haya cubierto todas sus expectativas y esperamos que nos de la oportunidad de volver a visitarnos

4/10 Poor

Marc

Travelled with group
Disliked: Cleanliness, room comfort
Stayed 4 nights in Dec 2023
Response from quality department on 11 Dec 2023
we are really sorry that your stay was not as expected

10/10 Excellent

Massimiliano

Stayed 3 nights in Dec 2023
Response from quality department on 6 Dec 2023
Thanks for your assessmentWe hope to see you soon back

8/10 Good

Alicja

Liked: Cleanliness, room comfort
Stayed 7 nights in Nov 2023
Response from quality department on 6 Dec 2023
Thanks for your assessmentWe hope to see you soon back

8/10 Good

Varun

Liked: Room comfort
Stayed 7 nights in Nov 2023
Response from quality department on 6 Dec 2023
thanks for your assessment .WE HOPE TO SEE YOU SOON BACK

8/10 Good

Frode

Travelled with partner
Liked: Amenities
Fint hotell med store flotte rom. Veldig lite info ved insjekking, og dyr leie av bassenghåndkle, anbefales til småbarnforeldre, kan være langt å gå ned til sentrum for noen.
Stayed 7 nights in Nov 2023
Response from quality department on 6 Dec 2023
Vi er glade for at du likte oppholdet ditt, og vi håper å se deg tilbake snart.

4/10 Poor

Taina

Disliked: Cleanliness
Stayed 8 nights in Nov 2023
Response from DEPARTAMENTO DE ATENCION AL CLIENTE on 1 Dec 2023
Lamentamos mucho que su estancia no cumpliera con sus expectativas y nos gustaria saber su opinion mas detallada para poder mejorar Un saludo

6/10 Okay

Kimmo

Liked: Property conditions & facilities
Ihan ok
Stayed 7 nights in Nov 2023
Response from quality department on 20 Nov 2023
we are really sorry that you stay didnt meet your expectaions

8/10 Good

Karita

Liked: Room comfort
Stayed 11 nights in Nov 2023
Response from quality department on 20 Nov 2023
hope to see you soon back

10/10 Excellent

Elise

Liked: Cleanliness, room comfort
Situation idéale près du golf de las americas, 2 piscines. Les chambres sont très spacieuses.le parking est aisé et gratuit devant l'hotel La literie est en revanche à revoir matelas à ressorts très inconfortables.
Stayed 1 night in Nov 2023
Response from quality department on 20 Nov 2023
merciiiiiii

8/10 Good

Idaira

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from DEPARTAMENTO DE ATENCION AL CLIENTE on 25 Oct 2023
Agradecemos su puntuacion y esperamos verlos pronto de vuelta

4/10 Poor

Jennifer

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from DEPARTAMENTO DE ATENCION AL CLIENTE on 23 Oct 2023
Lamentamos que su estancia no fuera de su agrado y nos gustaria saber los motivos para poder mejorar en nuestro servicio.Un saludo

4/10 Poor

Jens

Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from quality department on 5 Oct 2023
we are really sorry that we didnt reach your expectations.Hope that we ll have another opportunity in future

10/10 Excellent

JEAN

Liked: Cleanliness, room comfort
La habitacion fue perfecta muy limpia quedabamos solo una noche Esperamos poder volver otea vez
Stayed 1 night in Sep 2023
Response from DEPARTAMENTO DE ATENCION AL CLIENTE on 5 Oct 2023
esperamos verles pronto de vuelta

10/10 Excellent

Ana Leticia

Liked: Cleanliness, property conditions & facilities
Nos gustó mucho sin duda volveremos..muy tranquilo habitación muy cómoda y grande..
Stayed 1 night in Sep 2023
Response from ATENCION AL CLIENTE on 12 Sept 2023
Nos complace que haya disfrutado de su estancia y esperamos verles pronto de vuelta

10/10 Excellent

Nuria

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Muy noderno, limpio y tranquilo
Stayed 1 night in Sep 2023
Response from ATENCION AL CLIENTE on 12 Sept 2023
Nos complace que haya disfrutado de su estancia y esperamos verles pronto de vuelta

10/10 Excellent

JAVIER

Travelled with family
Liked: Cleanliness, room comfort
Recomendado
Fuimos por casualidad y nos gustó muchísimo.... El personal buenísimo.... Las instalaciones limpias y en orden... Volveremos a repetir.
Stayed 1 night in Aug 2023
Response from ATENCION AL CLIENTE on 8 Aug 2023
Gracias por sus bonitas palabras .Nos alegra mucho haberlos sorprendido gratamente y esperamos verles pronto de vuelta

8/10 Good

Marco

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Buen trato del personal, nos han dado un apartamento superior al reservado. Lo peor las comidas y los horarios de éstas. Como suele pasar en casi todos los alojamientos del sur, está todo pensado para los extranjeros y sus costumbres. Pero si el comedor abre a las 18:30 y cierra a las 21:30, debería de haber la misma oferta de comida a primera hora que a última y en este alojamiento no es así. Solo estuvimos dos días así que tampoco fue demasiada molestia, pero no me imagino estar 15 o 20 días alojado…
Stayed 2 nights in Aug 2023
Response from ATENCION AL CLIENTE on 8 Aug 2023
Gracias por sus comentarios ; tomamos nota y esperamos verles pronto de vuelta

10/10 Excellent

Richard Damian

Liked: Cleanliness, amenities, property conditions & facilities
Perfecto para pasar las vacaciones
Stayed 1 night in May 2023
Response from ATENCION AL CLIENTE on 24 Jul 2023
Esperamos verles pronto de vuelta