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"Upon arrival, the staff were not particularly friendly or helpful, and we were not greeted or made to feel welcome at reception. While the property is very clean, it feels quite dated and in need of an upgrade. The furniture and curtains, in particular, give the impression that little has been updated since the 1980s."

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"Staff was great. Pool very nice and welcome on a very hot day. Only a couple of suggestions: 1. Maybe a TV in the rooms for nights as there is nothing at all to do. So the evenings become a little boring. 2. A Tiki bar, or even an honesty bar at the pool with limited drinks and snacks. Would be a great idea. "

"There is never anything wrong at Ruah.. their facilities are outstanding.. we love it there.. I did have a complaint with hotels.com facilitating payment.."

"Staff very friendly and helpful"

"The room was in a good condition but the units we occupied need updating. In addition the phone didn’t work and there was no lotion in the room. "

"We booked this trip after 2 difficult years of illness and work stress and we were looking for a relaxing and quiet place to go and unwind and enjoy nature. We dreamt of days and nights on the porch listening to the birds and watching the animals by the water hole but instead our entire trip was ruined by building works. We felt like we were right in the middle of a building site and all we could hear the entire trip was hammering, drilling, machinery and workmen so there was no chance of any relaxation and the building works scared away any animals that might have come to drink at the watering hole. The bathroom was also filthy on arrival - the toilet and sink had not been cleaned before our stay. We complained to management and nothing was done. We booked this trip in January and stayed in August so the lodge had plenty of time to inform us before our stay that there were building works happening during our trip and they didn't. "

"We loved our stay at Mongena. Our 4 year old daughter loved having zebras and impalas walking around the lodge. The game drives were amazing, the guides were knowledgeable and very friendly. "