Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had such a wonderful stay at Castle Hotel and that you would definitely consider returning.Your satisfaction is our top priority, and we are delighted to learn that you enjoyed your time with us. It means the world to us to know that our efforts to provide exceptional service are being recognized and valued by our guests.We look forward to welcoming you back for another enjoyable stay. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. We're here to ensure that your future stays with us are just as fantastic as this one.

Hi Stephanie, we are glad you enjoyed your stay at the castle and feedback is always appreciated . we look forward to you returning to the castle

hi Monica, thank you for the review and hope you come back to stay at the Castle.

Thank you for taking the time to share your feedback. We sincerely apologize for the disappointment you experienced during your stay. Your comments are of great concern to us, and we are committed to addressing each issue to improve our services.We apologize for falling short of your expectations regarding the room amenities and cleanliness. This is certainly not reflective of the standards we strive to maintain. Rest assured, we are conducting a thorough investigation into the matters you raised, and appropriate measures will be taken to rectify them.Our guests' comfort is our top priority, and we regret any inconvenience you faced. Please be assured that your comments have been shared with our housekeeping team to ensure that such oversights are not repeated in the future.Once again, we apologize for any inconvenience caused, and we hope to have the chance to regain your trust in the future.

hi Elizabeth, we are happy you enjoyed your stay at the castle. we hope you come back soon.the castle hotel and spa

hi ramiere, we are happy you enjoyed your stay at the castle. we hope you return real soon.castle hotel and spa

Thank you for sharing your thoughts about your recent stay at our hotel. We're delighted to hear that you appreciated the picturesque surroundings and the pleasant climate with a nice view. However, we are genuinely sorry to learn about the challenges you encountered during your stay.We sincerely apologize for any inconvenience you experienced with our staff and the difficulty in obtaining your stay receipt. This is certainly not the level of service we aim to provide, and we appreciate your bringing it to our attention. We are actively addressing the issue to ensure a more efficient and helpful process for future guests.Regarding the breakfast options, we understand the importance of a satisfying morning meal, and we appreciate your feedback. While our current offerings may be more on the continental side, we are always looking for ways to enhance our breakfast selections to cater to diverse preferences.We value your input and hope to have the opportunity to improve your perception during a future stay. If there's anything specific you would like to discuss or if there are additional details you can provide, please feel free to reach out to us directly.Thank you for choosing to stay with us, and we look forward to the possibility of welcoming you back in the future.

hi Yang, we are happy you enjoyed your stay at the castle and hope you come and visit us again. warmest regards the staff at the castle hotel and spa

HI WILLIAM, Thank you for your great review, we are glad you enjoyed your stay at the castle. we hope you come back and stay with us again. The Castle Hotel and staff.

hi Tong-Chia, Thank you for your review we're glad you enjoyed your stay at the castle. we look forward to your return.

hi Sawako, were glad you enjoyed your stay at the castle, we look forward to your return.

hi Martin, thank you for your kind review. we are glad you enjoyed your stay at the castle. we look forward to your return.

Thank you for taking the time to provide your feedback following your recent stay at our hotel. We appreciate your positive remarks about the comfortable rooms and the ease of check-in and check-out.However, we are genuinely sorry to hear about the issues you encountered with certain linens, robes, and the torn shower curtain. Please accept our sincere apologies for any inconvenience caused. We take your comments seriously and will address these concerns immediately to ensure a higher standard of quality.Regarding your expectations for breakfast and the overall cost, we regret that we fell short of meeting your anticipated level of satisfaction. Your feedback is valuable, and we will use it to evaluate our offerings and pricing structure to better align with guest expectations.We appreciate your suggestion about renovations, especially since we market ourselves as a spa hotel. We are committed to providing a rejuvenating and pleasant experience for our guests, and your input will guide us in making necessary improvements.We hope to have the opportunity to welcome you back in the future and showcase the positive changes we are implementing based on your valuable feedback.

Thank you for taking the time to share your feedback with us. We appreciate your positive mention of the spacious room and acknowledge your concerns regarding certain aspects of your stay.We apologize for the inconvenience caused by the non-functional mini fridge and the issues you encountered with the TV instructions. Your frustration is understandable, and we are reviewing our procedures to ensure accurate information is provided to our guests. We regret any wasted time and will work to improve our communication in this regard.The cleanliness concerns you mentioned, especially finding garbage under the bed, are unacceptable, and we sincerely apologize for this oversight. We have shared your comments with our housekeeping team to address and rectify these lapses immediately.Regarding breakfast, while we're pleased to hear it was better than nothing, we understand the importance of a satisfying start to the day. Your feedback will be used to assess and enhance our breakfast offerings.We appreciate your candid comments and hope you might consider giving us another chance in the future to provide a more positive experience.

thank you Crystallynn, for the 5 stars. we hope to see you again at the Castle

hi Diane, we're glad you enjoyed your stay at the castle, come back and stay with us again soon.

Dear Julinda,we appreciate your nice review, and we look forward to welcoming you back in the future. Warmest regards,

Thank you for taking the time to share your rating of your recent stay at Castle Hotel. Your feedback is valuable to us as we continuously strive to enhance our guests' experiences.

Thank you for taking the time to share your rating of your recent stay at Castle Hotel. Your feedback is valuable to us as we continuously strive to enhance our guests' experiences.

hi Polina, we hope to see you again at the castle. thanks for your review

hi Jennifer, we are glad you enjoyed your stay and look forward to you staying with us again at the Castle.

hi William, thank you for the review, we look forward to you staying with us again at the castle.

hi Christieann, we are glad you enjoyed your stay. Come back and stay again with us at the castle

Thank you for taking the time to share your wonderful experience at our Castle. We are thrilled to learn that you discovered us and found your stay to be an amazing gem.It warms our hearts to hear that you enjoyed the lovely ambiance of the Castle, beautiful rooms, and comfortable beds. We take great pride in our friendly and helpful staff, and it's rewarding to know they made a positive impression on your visit.Your understanding of our parking system is appreciated, and we're glad you found the off-season atmosphere to be quiet and pleasant. We're also delighted to hear that the electric kettle in the room added to your convenience, catering to your love for tea.We apologize for any inconvenience caused by the leak in the room next door, but we're pleased that our front desk team's efforts to minimize disruption were thoughtful and considerate.Your feedback about the continental breakfast is valued, and we appreciate your honesty. We will use this information to enhance our offerings and provide a more inspired experience.We look forward to welcoming you back soon and appreciate your recommendation about the bagels. Until then, safe travels!

Thank you for your continued loyalty and for taking the time to share your thoughts following your recent stay at our property. We truly appreciate your kind words regarding the beautiful setting, cleanliness, spacious rooms, and helpful staff.We apologize for the inconvenience you experienced with the refrigerator and TV during your stay. Your feedback is valuable, and we will address these issues promptly to ensure a more seamless experience for our guests.Regarding the resort fee, we understand your concern, especially given the temporary closure of certain amenities during the off-season. We appreciate your understanding and patience. Please be assured that your comments have been noted, and we will review our policies to ensure fairness and transparency in our fee structure.We value your feedback and your continued patronage. We hope to have the opportunity to welcome you back during a time when all our amenities are available for you to enjoy fully.Thank you once again for choosing to stay with us.

Thank you for sharing your experience with us! We're thrilled to hear that you loved the unique castle vibe and found the room very large. Creating a memorable and special atmosphere is what we aim for, and it's wonderful to know we hit the mark during your stay.We appreciate your positive feedback and hope to have the pleasure of welcoming you back for another unique and enjoyable experience.