"Beautiful ryokan hotel with attentive staff, the overall atmosphere of the place is calming, perfect for a retreat. The kaiseki meals for dinner and breakfast had generous portions - food was pretty good (but not exceptional compared to other ryokans). There's also free yakult, ice cream / ice lollies, tea and late night ramen served at the lounge during different timings, these were nice treats to have after a good soak at the onsen. We loved the convenience of having shuttle buses to and from Karuizawa (inform the hotel in advance via email if you wish to take this bus!), and also to and from the Kusatsu Onsen Yubatake!"
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