VOI Arenella Resort

Property class: 4

Choose dates to view prices

Reviews

8.0 out of 10
Very good
Located close to Punta Asparano Beach, VOI Arenella Resort provides a beach bar, a poolside bar and a terrace. This hotel is a great place to bask in the sun with a private beach, sunloungers and a free beach shuttle. Indulge in a manicure/pedicure, a facial and a massage at CARISSA WELLNESS CENTRE, the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Mediterranean cuisine. Fitness classes are offered at the gym; other things to do include volleyball and mountain biking. Free in-room WiFi is available to all guests, along with shopping on-site and a garden.

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi

Room options

Available filters for rooms
Showing 25 of 25 rooms

View all photos for Superior Double Room

A modern hotel room with a large bed, a desk, and a chair.

Superior Double Room

  • Garden view
  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Triple Room

A modern hotel room with a large bed, a desk, and a chair.

Superior Triple Room

  • Garden view
  • 366 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Premium Double Room

A modern bedroom with a large bed, a geometric wall art piece, a bedside table with a lamp, and a view of the outdoors through a sliding glass door.

Premium Double Room

  • Garden view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Triple Room (2 adulti + 1 bambino)

A modern hotel room with a large bed, a desk, and a chair.

Superior Triple Room (2 adulti + 1 bambino)

  • Garden view
  • 366 sq ft
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Premium Double Room Single Use

A modern bedroom with a large bed, a geometric wall art piece, a bedside table with a lamp, and a view of the outdoors through a sliding glass door.

Premium Double Room Single Use

  • Garden view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Comfort Double Room

A hotel room with a large bed, a bedside table, a chair, a window with curtains, and a wall-mounted air conditioner.

Comfort Double Room

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Comfort Double Room Single Use

A hotel room with a large bed, a bedside table, a chair, a window with curtains, and a wall-mounted air conditioner.

Comfort Double Room Single Use

  • Garden view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Family Premium

Room

Family Premium

  • Garden view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Comfort 3 adults

Room

Family Comfort 3 adults

  • Garden view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Family Comfort 3 adults + 1 child traveler

Room

Family Comfort 3 adults + 1 child traveler

  • Garden view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Comfort 2 adults + 2 children

Room

Family Comfort 2 adults + 2 children

  • Garden view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Junior Suite

A modern living room with a sofa, armchair, and coffee table. There is a wooden door and a painting on the wall.

Superior Junior Suite

  • Garden view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Junior Suite con bambino

A modern living room with a sofa, armchair, and coffee table. There is a wooden door and a painting on the wall.

Superior Junior Suite con bambino

  • Garden view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Tripla Comfort 3 Adulti

A hotel room with a large bed, a desk with a chair, a TV, and a window with curtains.

Tripla Comfort 3 Adulti

  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Tripla Comfort 2 Adulti + 1 Bambino

A hotel room with a large bed, a desk with a chair, a TV, and a window with curtains.

Tripla Comfort 2 Adulti + 1 Bambino

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Quadrupla Comfort 4 Adulti

A hotel room with a large bed, a desk with a chair, a TV, and a window with curtains.

Quadrupla Comfort 4 Adulti

  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadrupla Comfort 2 adulti + 2 bambini 2 Adulti + 2 Bambini

A hotel room with a large bed, a desk with a chair, a TV, and a window with curtains.

Quadrupla Comfort 2 adulti + 2 bambini 2 Adulti + 2 Bambini

10.0 out of 10
Exceptional
(1 review)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadrupla Premium

A modern hotel room with a large bed, a geometric wall art piece, a bedside table with a lamp, and a view through a glass door.

Quadrupla Premium

  • Garden view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadrupla Premium 2 adulti + 2 bambini

A modern hotel room with a large bed, a geometric wall art piece, a bedside table with a lamp, and a view through a glass door.

Quadrupla Premium 2 adulti + 2 bambini

  • Garden view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadrupla Premium 3 adulti +1 bambino

A modern hotel room with a large bed, a geometric wall art piece, a bedside table with a lamp, and a view through a glass door.

Quadrupla Premium 3 adulti +1 bambino

  • Garden view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Tripla Premium

A modern hotel room with a large bed, a geometric wall art piece, a bedside table with a lamp, and a view through a glass door.

Tripla Premium

  • Garden view
  • 237 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Tripla Premium 2 adulti + 1 bambino

A modern hotel room with a large bed, a geometric wall art piece, a bedside table with a lamp, and a view through a glass door.

Tripla Premium 2 adulti + 1 bambino

  • Garden view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

Room

  • Sleeps 10

View all photos for Comfort Double

A hotel room with a large bed, a bedside table, a chair, a window with curtains, and a wall-mounted air conditioner.

Comfort Double

  • 247 sq ft
  • Sleeps 2
  • 1 Double Bed

Room

  • Sleeps 4
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About the area

Located in Syracuse, VOI Arenella Resort is on a private beach. Temple of Apollo and Archaeological Park of Neapolis are notable landmarks, and the area's natural beauty can be seen at Punta Asparano Beach. Museo Archeologico Regionale Paolo Orsi is another place to visit that comes recommended. Take some time off to enjoy the winery tours in the area, or get some fresh air with adventures like ecotours and hiking/biking trails nearby. Visit our Syracuse travel guide
Map
Strada Ognina 47, Syracuse, SR, 96100

What's nearby

  • An ancient stone structure with arches and columns, adjacent to a modern building with a dome and windows.
    Temple of Apollo
    44 min drive - 20.6 km
  • Spiaggia dell'Arenella
    15 min walk - 1.3 km
  • Punta Asparano Beach
    30 min drive - 3.4 km
  • Arenella Beach
    34 min drive - 4.9 km
  • Archaeological Park of Neapolis
    38 min drive - 26.5 km

Getting around

  • Syracuse Station
    17 min drive
  • Catania (CTA-Fontanarossa)
    57 min drive

Restaurants

  • 991 Pub-Pizzeria
    13 min drive
  • Ristorante Dafne
    14 min drive
  • Villa Gaiangos
    15 min drive
  • Varco Venti3
    15 min drive
  • La Capannina
    17 min drive

About this property

VOI Arenella Resort

  • Upscale family-friendly hotel renovated in 2025 and located near Punta Asparano Beach
  • Located close to Temple of Apollo and Archaeological Park of Neapolis, VOI Arenella Resort provides a beach bar, a poolside bar and a terrace. This hotel is a great place to bask in the sun with a private beach, sunloungers and a free beach shuttle. Indulge in a manicure/pedicure, a facial and a massage at CARISSA WELLNESS CENTRE, the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Mediterranean cuisine. Fitness classes are offered at the gym; other things to do include volleyball and mountain biking. Free in-room WiFi is available to all guests, along with shopping on-site and a garden.
  • Additional perks include:
    • 2 outdoor pools and a children's pool, along with sunloungers and pool umbrellas
    • Free self-parking
    • Bike hire, an outdoor tennis court and a round-trip airport shuttle (surcharge)
    • An electric car charging station, babysitting (surcharge) and a TV in reception
  • Room features
  • All 410 rooms have comforts such as air conditioning, in addition to perks such as free WiFi and safes.
  • More amenities include:
    • Bathrooms with showers and bidets
    • 24-inch TVs with satellite channels
    • Furnished balconies or patios, daily housekeeping and desks

All-inclusive details

  • All-inclusive room rates at VOI Arenella Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

  • Eco-certified property
  • This property is certified by these third-party sustainability certification schemes: DCA ESG Sustainable and GSTC. For more information on what these certifications require and verify, please visit their websites.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Free beach shuttle
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A beach bar
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Pool Pizzeria
  • Ristorante Aretusa
  • VOI GUSTO

Things to do

  • 2 outdoor padel courts
  • 2 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Mountain biking
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's games
  • Children's pool
  • Free supervised activities for children
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Treatment room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Built in 2004
  • Communal living room
  • Renovated entire property - September 2025
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 24-inch TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cots (infant beds) are available for EUR 30.0 per day

Payment types at the property

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • An effective city/local tax rate of 4.00 per cent will be charged
  • Resort fee (May 31 – September 26): EUR 7.00 per person, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Pool access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

The resort fee applies to guests age 3 and older.

Optional extras

  • Airport shuttle fee: EUR 77 per vehicle (one-way, maximum occupancy 3)
  • Crib (infant bed) fee: EUR 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT089017A13HHPA92Y

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from June to September
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 12 years old are not allowed in the swimming pool, fitness facility or hot tub
Guests under 12 years old are not allowed in the spa

Property class

This property has received its official star rating from the local rating authority.

Frequently asked questions

Does VOI Arenella Resort have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is VOI Arenella Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at VOI Arenella Resort?

Self-parking is free at this property.

What time is check-in at VOI Arenella Resort?

Check-in begins at 4:00 PM.

What time is check-out at VOI Arenella Resort?

Checkout is at 10 AM.

Does VOI Arenella Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 77 per vehicle applies.

Are there all-inclusive benefits at VOI Arenella Resort?

Some rate plans available at this property are all-inclusive.

Where is VOI Arenella Resort located?

This Syracuse hotel is on the beach, 0.9 mi (1.4 km) from Punta Asparano Beach, and within 9 mi (15 km) of Temple of Apollo and Archaeological Park of Neapolis. Museo Archeologico Regionale Paolo Orsi is 8.2 mi (13.3 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

VOI Arenella Resort Reviews

8.0

Very good

8.2

Cleanliness

7.6

Location

8.2

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 50 out of 148 reviews
Rating 8 - Good. 63 out of 148 reviews
Rating 6 - Okay. 21 out of 148 reviews
Rating 4 - Poor. 10 out of 148 reviews
Rating 2 - Terrible. 4 out of 148 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent four nights in a Superior Triple Room, all-inclusive, and had an incredible time. The resort is vast, the food is incredible and the staff are very helpful. There is a genuine effort to offer food that is fresh, varied as well producing local delicacies. Although there is a shuttle bus frequently to Syracuse, we chose to spend all of our time within the resort alternating our time from the two wonderful pools and the beach. We would come back in a heartbeat and are interested in what other VOI resorts are available. It's worth noting that their season truly begins from 1st June meaning there are more activities from this date nevertheless we still enjoyed children's entertainment din late May despite their official season not starting quite yet. It's also worth noting that food and drink from the beach facility is excluded even if you have chosen all inclusive. 10/10 would go again!!!
Stayed 4 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Overall, the hotel has immense potential - the property itself is beautiful, set in lovely, green surroundings. However, there are key operational and management areas that require attention to match the property's potential: - Highlights: The restaurant staff deserve praise—despite being understaffed and overwhelmed, they were consistently warm and friendly. The clean beach, spaced sunbeds, fresh produce, and seaside solarium terrace with direct water access are fantastic. - Underutilized Venues: The sea terrace bar is beautiful, but pathway lights were turned off in the evening, making it hard to access. The hotel is missing a great opportunity here. - Housekeeping: Our 2025-renovated Junior Suite was poorly cleaned. Even after multiple requests, sand remained on the floor, and the shower and sink weren't cleaned. - Check-in & Service: Luggage took over an hour and a follow-up call to arrive. Food quality was average, with meat and fish consistently overcooked and dry. - Beach Shuttle: Boarding the 40-person beach train is chaotic. Security rarely manages the crowd; a simple queue line would resolve this easily. - Noise: Loud disco music every night (23:00–00:00) carries across the resort, making sleep difficult.
Stayed 14 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be great to have hair conditioner in the room. Beautiful grounds and the beach and swim platforms were beautiful.
Stayed 3 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice beach and lovely pools, but the pool and beach opening hours should be extended during the summer.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved area
Stayed 2 nights in May 2025
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Mainly a resort for Italians. Many staff don’t speak English so you’ll need to bear that in mind. Tired resort ready for a refresh, feeling a bit shabby. The all-inclusive drinks were very short- normal amounts of cheap alcohol in a small plastic cup with little room for ice or soft drink part- strong but not pleasant. Pizza restaurant on site was off the scale terrible: mixed fried starter was going back mainly uneaten from every table - it was straight from freezer bag to deep fat fryer junk. Pizza was good but this is Sicily so it should be. The staff were really rude - unpleasant experience. Main dining - a mixed experience with some excellent pasta but much of the buffet was a bit like Lidl quality and the salads felt a bit recycled from previous meals. Similarly some of the bread was obviously hard and dry. Desserts were defrosted freezer shop muck. It was a cheap getaway and that’s what we got - nothing wrong with that as long as that’s what you’re expecting but don’t go looking for friendly and high quality - it’s not - or for any delicious authentic Italian food, there’s some but it’s diluted by a lot of cheap filler Very clean rooms - cleaning staff do a great job Gym is a joke - boiling hot and small and only open when the day is already hot Also, be aware that there is nothing near the hotel; it is remote - not a problem if you go knowing that but really NOTHING nearby Would not recommend and wouldn’t go again.
Stayed 7 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simlock the best
Stayed 7 nights in Sep 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our room was very musty smelling our entire stay even with the air conditioning on!
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale disponibli e villaggio perfetto
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura molto bella ed estesa, verde, molti spazi comuni, più ristoranti con cucina varia e di buon livello, più piscine sempre pulite e diversi bar. Personale attento e sempre disponibile tranne qualche bagnino in piattaforma mare. Pulizia delle aree comuni buona ma migliorabile specie nei bagni. Un grazie particolare a Lucia al bar, al pizzaiolo e a Tino in pizzeria, a Salvo ed ai ragazzi della sicurezza. I ragazzi dell'animazione simpatici e gentili ma se l'animazione diurna é buona quella serale è da rivedere tranne per la musica in terrazza con il dj il venerdì e i due cantanti. Globalmente ottima esperienza.
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location stupenda, mare cristallino, cibo ottimo, fresco e con una varietà in grado di soddisfare tutti i palati. Ragazzi dell'animazione fantastici.
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
En väldigt trevlig anläggning med allt man kan tänkas behöva för en avkopplande semester. Poolområdet och närheten till havet var uppskattat av hela familjen. Barnen uppskattade även all inclusive men de åt mest pommes och pizza. Fint rum med två balkonger och mycket plats. Rummet var dock inte helt välstädat. Det hängde spindelnät på lampa och var lite damm längs med lister/hörn. Inget vi stördes av men det noterades.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Kamer net vernieuwd en alles in orde. Enkel kleine raam en zicht belemmerd door een boom zodat we niet konden genieten van terras en vanaf 16u licht in de kamer aandoen. Ondanks het meedelen bij de eerste dag van deze teleurstelling om van kamer te veranderen, is er niets gebeurd. Ontbijt kon beter : grote buffetten en personeel in 'automatische mode' zonder goedemorgen of andere.Zwembaden heel proper, zoals ganse site. Buffet 's avonds : in orde.
Stayed 7 nights in May 2026
Verified review

4/10 Poor

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Die Zimmer waren mal schön ausgestattet, aber brauchen dringend ein Deep Clean und eine Überholung. Sämtliche Amarturen waren stark verkalkt und das Silikon an der Dusche echt eklig. Das Essen war gut, jedoch war die Auswahl nicht extrem groß, aber ganz gut. Leider sind auch sehr viele Sachen kostenpflichtig. (Ein Tennisschläger zum leihen 20€) Am Pool darf man eigentlich nur Schwimmen oder planschen. Wasserbälle oder ähnliches sind an allen Pools verboten, was echt schade ist. Das Angebot von alkoholfreien Cocktails ist im AllInclusive Paket etwas gering und als zuckerfreien Softdrink gibt es eigentlich nur Pepsi Light... Also es war OK, aber das Preis-Leistungsverhältnis ist echt nicht gut hier.
Stayed 6 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness
Globalement déçu, points négatifs à connaître Points positifs : Musicien chanteur le soir très sympa Choix le soir au dîner buffet avec poissons grillés de bonne qualité Chambre spacieuse et propre Des personnes très disponibles et sympathiques viennent vous chercher en voiturette pour les bagages Point négatifs : Petit déjeuner de mauvaise qualité et surtout très peu de choix (pas d’œuf au plat ou omelette à la demande par exemple) Seulement des œufs brouillés froids et sans goût Peu de fruits ou fromage blanc Les serveurs retirent les assiettes régulièrement mais n’apportent jamais de café ou d’eau à table par exemple (premium) L’heure de fin du petit déjeuner à 9h30 est scandaleuse c’est beaucoup trop tôt Wifi de qualité instable, inaccessible depuis la chambre le premier jour puis réparé après demande. Pas de chaînes TV internationales juste 4 ou 5 chaînes italiennes Très grand complexe et manque d’informations ou panneaux visibles pour identifier le bloc et notre chambre (surtout la nuit) 700 personnes lors de nos 3 jours mais on imagine avec 2500 personnes en haute saison que cela doit être moins agréable Plage disponible mais via un petit train car au moins 15 ou 20 minutes à pied, ambiance très bruyante et relégué au 6 eme rang en fonction de notre chambre… Coté hôtel espace avec transats devant les rochers, pas très agréable Porte et serrure très difficiles à ouvrir ou fermer, boiseries à revoir Traces de peinture suite à des travaux
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hat uns positiv überrascht, weitläuftige, schöne Anlage, tolle Pflanzen, Paddel Court, Spielplatz, gutes Essen. War super als Familie! Schöner, kleiner Strand mit flachem Meerzugang
Stayed 5 nights in Oct 2025
Verified review

8/10 Good

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Bellissima struttura con enormi potenzialità, buona la qualità del cibo e dei ristoranti. Peccato per la pulizia delle camere molto superficiale e per il personale del ristorante a volte addirittura scorbutico.
Stayed 7 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities, room comfort

Voi Arenella super

Mare stupendo, ambienti curati e puliti. Mio marito è celiaco e perla prima volta abbiamo trovato un servizio gluten free eccezionale. Antonia la responsabile cucina gluten free e’ attentissima, inoltre ci sono prodotti freschi e non le solite cose precotte. Personale eccellente
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super raccomandato

Tutto molto bene. Stanza pulita e ampia. Cibo ottimo. Piscine top, mare caraibico. Personale estremamente gentile. Un ringraziamento particolare a Dylan il capo bagnino, gentilissimo con i bambini. Divertenti gli spettacoli serali. Ottima animazione. Mini club super! Team dí animazione perfetto, presenti ma non invadenti. Grazie a tutti!!!
Stayed 5 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Wir hatten sehr erholsame Ferien. Wir wurden sehr nett und hilfsbereit empfangen, uns wurde sogar extra noch ein kalter Teller bereitgestellt um 22.30 Uhr zum Essen (späte Ankunft). Wir waren in der Vorsaison dort, deshalb noch nicht alles geöffnet, dafür noch nicht so "überfüllt". Rezeption war sehr freundlich und hilfsbereit. Das Zimmer war geräumig und schöner Balkon. Wir hatten sehr ruhiges Zimmer, bequeme Betten, sogar Regendusche. Das Essen war für Buffet gut, immer gute Auswahl. Je nach Wahl leider nur lauwarm oder kalt. Aber Teigwaren wurden immer direkt frisch zubereitet und heiss. Kellner waren freundlich und aufmerksam. Haben sich immer sehr bemüht. Dank Premium Buchung hatten wir reservierten Tisch, was sehr angenehm war. Hotelanlage mit sehr schönem Garten, 3 Pools und Shuttle-Service zum Strand. Eigener grosser Parkplatz, Hotel abgelegen, aber mit Auto idealer Ausgangspunkt für diverse Ausflüge. Nicht 4-Sterne Standard wie bei uns, für uns hat alles gepasst und wir würden Hotel wieder buchen.
Stayed 12 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Tutto molto bello tranquillo e arioso Da migliorare l'organizzazione dei tavoli per la colazione e le cene
Stayed 7 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto meraviglioso
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Liked: Staff & service
La posizione del condizionatore in camera.
Stayed 7 nights in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon séjour.

Le personnel est aux petits soins et très sympa. Bel environnement. Très bonne cuisine et très variée. Seul bémol : le timinng du repas du soir est très serré, pas une minute de plus.
Stayed 11 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unique

The place was excellent the food was amazing staff was friendly
Stayed 3 nights in Sep 2023