Dear Richard,Thank you for taking the time to tell us about your experience at the Red Roof Inn Syracuse. The issues that you've brought to my attention regarding bugs, plus an odor in the room are unsettling to hear as we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel. Your concerns will be escalated in order to have them addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

Hi Cindy,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Syracuse. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you Fawad, for taking the time to write a review of your stay at the Red Roof Inn Syracuse. It is so rewarding to read that you had a good encounter with our receptionists, however, please accept our most sincere apologies for the issues you had with the room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you Milton, for taking the time to write a review of your stay at the Red Roof Inn Syracuse. Please accept our most sincere apologies for the concerns you described regarding what was found under the bed, hair on the floor and all the other inconveniences. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Ibrahim, Thank you for taking the time to write a review of your stay at the Red Roof Inn Syracuse. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room. It is our primary goal to provide all our guest with a home away from home experience, so I am disheartened to read that we failed miserably.We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,TiannaRed Roof Management RediResponse Specialist

Dear Kenneth,Thank you for taking the time to tell us about your experience at the RED ROOF INN SYRACUSE. You indicated that the light did not work in the hall, the door was extremely difficult to open, the unpleasant odor in the room, the drainage issues you faced in the shower and the other concerns you mentioned hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Rest assure that we have taken your comments seriously and shared your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you for sharing your feedback and we wish you all the best in your future travels. Sincerely,Samantha Red Roof ManagementRediResponse Specialist

Thank you for taking the time to tell us about your experience at the Red Roof Inn Syracuse, Sarah. I am sorry that your experience did not meet your expectations. You stated that the poor odor described and the noise from outside, along with the other highlighted issues hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

Dear Theresa,Thank you for taking the time to tell us about your experience at the Red Roof Inn Syracuse. We appreciate your 3/5 score. However, I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the chipped paint and that the room was too far from the office so you felt vulnerable. In the future when booking, you can request to have a room closest to the lobby area. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Thank you for sharing your 4/5 rating with us, John. Our staff at the Red Roof Inn Syracuse was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

Dear Carol,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Syracuse. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 4/5 score. You indicated that you were unsatisfied with the appearance of the room not meeting your fullest expectations. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

I appreciate the time that you took to share your sentiments with us, Denys. Our team at the Red Roof Inn Syracuse appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

Hello Emillie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYRACUSE and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

Hello William, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYRACUSE and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist

Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYRACUSE and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

Dear Stephanie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SYRACUSE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the convenient location. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Venkatraman, Thank you for taking the time to tell us about your experience at the RED ROOF INN SYRACUSE. I am happy you were pleased with our close proximity to the I-90 exit ramp along with our reasonable check in and check out process. However, you indicated that the phone was not working, the bedsheets had stains on them, the lack of towels and other concerns you mentioned hindered your experience. This was truly disheartening to hear, and we do sincerely apologize for the inconvenience it caused. To prevent similar problems in the future, I will be sharing your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you for sharing your concerns and we wish you all the best in your future travels. Very truly yours,Samantha Red Roof Management RediResponse Specialist

Dear Gwendolyn,Thank you for taking the time to tell us about your experience at the Red Roof Inn Syracuse. I am glad to read that you were pleased with the convenience of our location, our pet-stay-free policy and the friendliness at check-in. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Dav,Thank you for choosing to stay at our Red Roof Inn Syracuse. I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Thank you for sharing your perfect rating with us, Amaury. Our staff at the Red Roof Inn Syracuse was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

Hello Mariah,I sincerely apologize that your stay at our Red Roof Inn Syracuse didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hi Kimberly,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Syracuse with us. It was so rewarding to see that we earned your 5/5 score with our friendly staff and our immaculate rooms. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

Hello Stacye,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYRACUSE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Daniel,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SYRACUSE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with your stay prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

Dear Jean,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SYRACUSE. We value you as our guest and welcome your 3/5 score. At Red Roof we are proud to know that the hotel was convenient to the highway for you. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Dear Kevin,The distasteful hinderances mentioned are far from the standards we strive to uphold here at the RED ROOF INN SYRACUSE. Our team at Red Roof is committed to satisfying our guests, so your feedback will be taken very seriously, and rest assured that they will be taking the appropriate measures to address the problems and prevent any future occurrence. Know that your voice is of tremendous importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and all the best in your future travels.Sincerely,Red Roof Management

Dear Ibnali, Thank you for taking the time to tell us about your experience at the RED ROOF INN SYRACUSE. While it was good to hear your room was clean and the check in and out process was quick, we are sorry to know your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbance, the stained bathtub and the lack of professionalism. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your comments will be used as an encouragement for us to improve the quality our services and make guest experiences better. Please know we value you as our guest and appreciate your business. We do hope we will have the opportunity to provide you with an even better experience on your next stay at any of our brand locations.Very truly yours, Red Roof Management

Thank you for sharing, Mary. The team at the RED ROOF INN SYRACUSE were saddened to know that your stay was not ideal, as reflected in your 2/5 score. You made mention of some of the hindrances to your stay which included the noisy guests, the faulty heater and the broken AC unit. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better. I will however ensure that your comments are shared with the property in an effort to improve. Thank you for bringing up your concerns and all the best in your future travels. Sincerely, Red Roof Management

Hello Richard, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Syracuse. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hi Mary,Thank you for taking the time to write a review of your stay at the Red Roof Inn Syracuse. Please accept our most sincere apologies for the concern you described regarding the disturbance during your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hello Melanie,I sincerely apologize that your stay at our Red Roof Inn Syracuse didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

Hello Jared,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Syracuse. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit, prompting 4/5 score. Please accept our sincerest apologies for the less than ideal encounter you had with the air conditioner. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our Red Roof team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a better stay.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Hello Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Syracuse. I'm thrilled to read that you were pleased with the customer service provided by our staff, the comfort of our beds and the television. However, I'm sorry that your experience did not meet your expectations. We do insist that smokers refrain from smoking in our non-smoking hotel rooms, and we apologize for any evidence of it. We will definitely take your advise into consideration to provide a better experience for guests, as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we wish you all the best in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Jingcheng, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYRACUSE and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

Hello Doug, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SYRACUSE and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Thank you, Syed, for writing to us about your recent stay at our hotel RED ROOF INN SYRACUSE. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely, Red Roof Management

Thank you for sharing your 5/5 rating with us, Neema. Our staff at the Red Roof Inn Syracuse was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management

Hello Eileen, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Syracuse and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

Hello Cynthia,We are sorry to hear your recent experience at the Red Roof Inn Syracuse did not meet your expectations. I was saddened to read that your stay fell short of your expectations due to the lack of toiletries, the trash bag and the heat that did not work. Red Roof are utterly disappointed to learn that you encountered these distasteful situations.To uphold our company's high standards, I have shared your feedback with management to ensure that your concerns are addressed. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,Red Roof Management

Hello Dhawal,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYRACUSE and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

Hi Timothy,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Syracuse. It's really nice to read that you took liking to our front desk staff, however, I must apologies for the many issues you've highlighted such as towels not being in the room. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Kevin, Thank you for leaving a review regarding your recent visit to RED ROOF INN SYRACUSE. We were saddened to read that you had a less than pleasant experience due to the insects reported and the other area of opportunity you brought up. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. At Red Roof, comments from our guests are always welcome and as such, your review will be shared with upper management in an effort to address the concerns highlighted. We value you as our guest and appreciate your business. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. Best regards, Linton Red Roof Management RediResponse Specialist

Hello Jeffrey,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYRACUSE and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

Hi Dan,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Syracuse. Firstly it's nice to read that you found our hotel to be clean, however, please accept our apologies for any inconvenience caused by the supplies the room lacked. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hi Kevin,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Syracuse. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Valued Guest,Thank you for telling us about your recent visit to RED ROOF INN SYRACUSE. We are extremely sorry you had a less than satisfactory experience due to the noise level during your stay and insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Nevertheless, it's good to read you were fond of our friendly staff. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

Hello Tony,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYRACUSE and I were disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

Hello Esteben,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYRACUSE and I welcome your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

Hello Nicholas,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYRACUSE and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

Dear Nicholas,I appreciate you sharing your feedback following your stay at the RED ROOF INN SYRACUSE. I was saddened to read that your stay fell short of your expectations due to the insects you reported saw in your rooms. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LintonRed Roof Management RediResponse Specialist