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"The bed was comfortable and the surroundings were very nice, which gave a good first impression. The pool was fine, though it could definitely have been cleaner. Unfortunately, the room itself felt quite dated and the bathroom was not very clean, which took away from the overall comfort. The biggest disappointment came on our checkout day when there was no water at all, making it impossible to shower or even wash up. We had paid extra for a late checkout, but couldn’t use it because of the water issue. The staff were friendly and apologetic, and we were promised an email with a credit note — but we never received it. With a bit of maintenance, better cleaning, and improved communication, this hotel could be so much better. It has potential, but as it stands, it was a frustrating experience overall."