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Reviews of The Painswick

3 out of 5
The Painswick
Kemps Lane, Painswick, Stroud, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 33 out of 40 reviews" "
Rating 8 - Good. 5 out of 40 reviews" "
Rating 6 - Okay. 1 out of 40 reviews" "
Rating 4 - Poor. 1 out of 40 reviews" "
Rating 2 - Terrible. 0 out of 40 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

E

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Mostly good! Good great.
Food was really gorgeous. We had breakfast, dinner and cream tea there. All excellent. Room was very comfortable but small. Hotel garden lovely. Drinks great. Service was haphazard: often had to go inside to seek or give a food order, or request cutlery once food had come etc, as hard to flag someone down once we’d been seated/served. Some staff were welcoming, some were brusk. Hotel in beautiful town and was a lovely place. Overall, would go again.
Stayed 3 nights in Jul 2021
Response from Leah on 2 Aug 2021
Hello E Thanks for taking the time to review us and for your balanced feedback. I am sorry to hear the service was haphazard, this certainly isn't how it should be and will reviewing this with our Restaurant Manager. Best wishes, Leah Warren General Manager

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
paradise in Painswick
Beautiful setting, wonderful food, incredible service and super comfortable bedroom.
Stayed 1 night in Sep 2020
Response from Monika Smolarek on 26 Sept 2020
Dear Eva, Thank you for lovely feedback. We are happy to hear you had a great time with us and enjoyed your dinner. Our team will be thrilled to read your review. Hoping to have you back soon. Best Wishes, Monika Smolarek Front of House Manager

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Monika Smolarek on 7 Sept 2020
Dear Guy Thank you for your rating of the Painswick, we are happy that you enjoyed your stay. Best Wishes Monika Smolarek Front of House Manager

4/10 Poor

Paul

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
A disappointment!
Senior staff member was excellent, everything you would expect. The room was spacious but the shower door did not close, the safe battery was low and flies in the room when we arrived. There was a damp patch in the carpet at the entrance to the bathroom. The quilt on the bed was heavy for the time of year. The breakfast staff were not attentive, the food average. For the cost we paid, I would have expected better. This was not value for money.
Stayed 1 night in Aug 2020
Response from Monika Smolarek on 7 Sept 2020
Dear Paul, Thank you so much for sharing your valuable feedback. You have raised all very valid points and we are grateful for that. All the maintenance and Housekeeping issues have been immediately addressed and I can only apologise if our Team at breakfast seamed not attentive; I will share your comments with the whole Team as we are always keen to learn the lesson. In the meantime, if you would like to share more details, please do not hesitate to get in touch. I hope you will give us another chance in the future. Warm Regards Monika Smolarek

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Kevin, Waterford Ontario Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent small hotel that we would recommend to anyone. We wished we had more time to stay longer and do some local walks of the area. Food for our supper was excellent and the eggs benedict were perfectly prepared with a buttery sauce. The room was very spacious and well done and the full bathtub and separate shower was excellent too.
Stayed 1 night in Oct 2019
Response from Leah on 2 Nov 2019
Dear Kevin Thank you for taking the time to write a review and for the recommendation! Hopefully you can return to us in the future for more walks! Best wishes, Leah Warren, General Manager

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel in the Cotswolds
Beautiful, well-appointed, building in a beautiful setting. Many cozy nooks and charming places to relax in. Friendly and competent staff. And the restaurant is a delight - spacious, comfortable, and the chef is superb.
Stayed 1 night in Oct 2019
Response from Leah on 25 Oct 2019
Dear Charles Thank you for reviewing us! Pleased to hear you had a delightful and comfortable stay. Best wishes, Leah Warren, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Beautiful property with fireplace in large sitting area, beautiful outdoor spaces, beautiful room and very good dining room. Staff was extremely friendly and helpful.
Stayed 1 night in Sep 2019
Response from Leah on 2 Oct 2019
Thank you for reviewing us! Pleased to hear you liked all the facilities and the team looked after you well. Best wishes Leah Warren, General Manager

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service from excellent attentive staff who were perfect!
Stayed 2 nights in Sep 2019
Response from Leah on 27 Sept 2019
Dear Heidi Thank you so much for the kind words, passing onto the team! Best wishes, Leah Warren, General Manager

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Leah on 2 Sept 2019
Thanks for the review Jeremy! Best wishes, Leah Warren General Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well decorated, the food and chef is top notch, they accommodate to people’s allergy needs, and staff is respectful and well trained. We loved our stay here!!!
Stayed 1 night in Jul 2019
Response from Leah on 22 Jul 2019
Thank you for taking the time to write this review! Pleased to hear you enjoyed your stay and that you were well looked after. Best wishes Leah Warren, General Manager

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flo and her staff were amazing!!!
Stayed 2 nights in Jul 2019
Response from Leah on 20 Jul 2019
Dear Henry Thank you for reviewing us and the team will be thrilled to read this, especially Flo! Best wishes Leah Warren, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Leah on 20 Jul 2019
Thank you for taking the time to review Best wishes Leah Warren, General Manager

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Leah on 20 Jul 2019
Dear Simon Thank you for taking the time to review us and for the 10 out of 10! Best wishes Leah Warren, General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous location and gorgeous rooms and excellent service and wonderful food. We would return tomorrow if we could.
Stayed 2 nights in Jun 2019
Response from Leah on 1 Jul 2019
Thank you very much for this lovely review and pleased to hear you had a lovely stay! Hopefully we can welcome you back in the near future! Best wishes Leah Warren, General Manager

10/10 Excellent

Thighmaster, NY, NY

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent stay in the western heart of the Cotswolds. close walk to all the town's lovely sights. Get a room facing the hills. Stay forever!
Stayed 1 night in May 2019
Response from Leah Warren on 31 May 2019
Dear Thighmaster Pleased to hear you had a lovely stay and you must come back! Best wishes Leah Warren, General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel and relaxing in the countryside
This was an amazing hotel, beautiful lounges to relax in by the fire and very nice rooms. The food was delicious either in dining room or in your room. Wonderful walks in the countryside with panoramic views.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with lovely views and great food in pretty village
Stayed 1 night in Dec 2018

6/10 Okay

Keith

Liked: Cleanliness, property conditions & facilities, room comfort
A really great stay spoiled
First of all, the hotel is really quirky, luxurious and would be recommended if it didn't have unacceptable elements that would put me off from going again. The food was, despite the reviews, only just above average, but the service was poor. Missing a side order that came at the end of the meal, underdone meat, more like Fawlty Towers than a high price luxury restaurant. We were so disappointed, we went elsewhere on the Saturday night. The main reason for my poor scoring was the fact they oversold everything throughout the whole weekend. From birthday parties, wedding parties, baby parties, the whole hotel was sold out. We paid close to £2,000 for a family weekend, but couldn't get a seat in either lounge, because they were reserved for functions. Normally, hotels reserve somewhere for guests to go after dinner, but not the Painswick. The lounges were great, but if you have sold them at the discomfort of your paying guests, that strikes me of a bad business decision. Add to this,
Stayed 2 nights in Nov 2018

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel- country meets cool !
Lovely hotel, great location, great food, bar, cocktails, games, views, walks, amazing breakfast.
Stayed 3 nights in Aug 2018

10/10 Excellent

Maddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little place in great little town
Great place in gorgeous Cotswolds town. Make you feel right at home with great food and service and lovely rooms.
Stayed 2 nights in May 2018

10/10 Excellent

Kenton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in a beautiful village
Amazing hotel with fabulous amenities. They really think about every little detail to make your experience memorable. The view from the room is spectacular and the village is like an image from a chocolate box.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2018

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class hotel and location
Beautiful boutique hotel set in a picturesque village location. Staff very attentive and friendly. Dan and his restaurant team provided excellent service. Interesting food and cocktail menus with many fantastic tasting dishes.
Stayed 1 night in May 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would love to return
A rabbit warren of rooms and stairs which did not put us off our stay at The Painswick. Quirky signs, parking instructions demonstrated a rather fun loving hospitality but in fact, a serious well run hotel. The food was good and could have been exceptional had less salt been used so preferred to dine out the next night at nearby restaurant. We were compensated so no harsh feelings here and would highly recommend to anyone choosing to stay in Painswick... which is a must in itself!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Beautiful, comfortable hotel in a picturesque village Keen to return

10/10 Excellent

Sammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We absolutely loved the Painswick! The staff is extremely helpful. Great food. Rooms are extremely cozy and clean. Great food. We also suggest to check out the offered spa treatments - excellent!
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxed atmosphere. Helpful staff
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real treat.
This is a lovely place to stay and the staff are very welcoming. You feel that you have come to somewhere special and are treated to some little extras. The night was only spoilt by poor service at dinner.
Stayed 1 night in Aug 2017

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hospitality
A lovely place to enjoy wonderful hospitality, and a bit of the English countryside; a window into a bygone era. Daniel, Monica and the rest of staff are fantastic! Thank you all! Regards, Enrique

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

David, NE England

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, shame about the dinner service
A very well appointed room with a lovely view. We did a 3.5 mile circular walk across the valley and back in autumn sunshine. Food in the restaurant was good but there was a slight undercurrent of controlled panic about the service- had to ask for menus, no bread offered and a long wait before the main course. A nice gesture of 2 glasses of wine in recompense for our wait was a nice touch but the crispy ham hock and rabbit leg were tasty.
Painswick from across the valley

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Leah on 26 Nov 2019
Thank you for taking the time to review us!

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything right!
Beautiful boutique hotel - amazing massage and breakfast. In addition staff were incredibly helpful organizing and reorganizing taxis for various wedding events and evolving train schedules
Stayed 2 nights in Aug 2019
Response from Leah on 2 Sept 2019
Hello Tamara Thanks for the review! So pleased you enjoyed our delicious breakfast and had an amazing massage! The team will be thrilled to hear this, I will pass your kind words on. Hope you had an enjoyable time at the wedding. Best wishes Leah Warren, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ett alldeles fantastiskt hotell.
Stayed 1 night in Dec 2017