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DoubleTree by Hilton Stoke on Trent

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Room, 1 Queen Bed | In-room safe, desk, laptop workspace, iron/ironing board
Room, 1 Queen Bed | In-room safe, desk, laptop workspace, iron/ironing board
Room, 1 King Bed | In-room safe, desk, laptop workspace, iron/ironing board
Room, 1 King Bed with Sofa bed | In-room safe, desk, laptop workspace, iron/ironing board

Overview of DoubleTree by Hilton Stoke on Trent

DoubleTree by Hilton Stoke on Trent

4.0 star property
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

4.2/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services
  • Parking available
Map
Etruria Hall Festival Way, Stoke-on-Trent, England, ST1 5BQ

Explore the area

  • Popular LocationThe Potteries Museum and Art Gallery17 min walk
  • Popular LocationRegent Theatre17 min walk
  • Popular LocationPotteries Shopping Centre18 min walk
  • AirportManchester (MAN)49 min drive

Room options

About this area

Stoke-on-Trent

Located in Stoke-on-Trent, DoubleTree by Hilton Stoke on Trent is near a train station and near theme parks. The area's natural beauty can be seen at Apedale Community Country Park and Greenway Bank Country Park, while The Potteries Museum and Art Gallery and Regent Theatre are cultural highlights. Trentham Monkey Forest and Dorothy Clive Garden are also worth visiting.

What's nearby

  • The Potteries Museum and Art Gallery - 17 min walk
  • Regent Theatre - 17 min walk
  • Potteries Shopping Centre - 18 min walk
  • Staffordshire University - 8 min drive
  • Vale Park - 8 min drive

Getting around

  • Stoke-On-Trent Station - 7 min drive
  • Manchester Airport (MAN) - 49 min drive

About this property

DoubleTree by Hilton Stoke on Trent

4-star hotel near a train station
A terrace, a coffee shop/cafe and a garden are just a few of the amenities provided at DoubleTree by Hilton Stoke on Trent. For some rest and relaxation, visit the sauna or the steam room. Free in-room WiFi is available to all guests, along with a hair salon and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • An indoor pool and an outdoor pool
  • Full breakfast (surcharge), self-parking (surcharge) and a 24-hour front desk
  • Express check-out, concierge services and a front desk safe
  • A porter/bellboy, wedding services and luggage storage
  • Guest reviews give top marks for the dining options
Room features
All guest rooms at DoubleTree by Hilton Stoke on Trent feature comforts, such as 24-hour room service and Laptop workspace, as well as amenities, such as late-night fare and complimentary wireless Internet access.
More amenities include:
  • Bathrooms with showers and free toiletries
  • LCD TVs with cable channels
  • Electric kettles, heating and daily housekeeping

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 5.00 per night)
  • Motorhome/coach/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM–9:00 AM on weekdays and 7:30 AM–11:00 AM on weekends: GBP 10.00-16.95 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's games
  • Children's toys
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower

Entertainment

  • TV/satellite channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

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Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are available for GBP 15.0 per day

Payment types at the property

Important information

Optional extras

  • Breakfast fee: between GBP 10.00 and GBP 16.95 per person (approximately)
  • Self-parking fee: GBP 5.00 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: GBP 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Best Western Plus Stoke-on-Trent Moat House Hotel
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Moat House
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Western Plus Stoke on Trent Moat House
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Hotel Best Western Plus Stoke-on-Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Plus Hanley Moat House
DoubleTree by Hilton Stoke on Trent Hotel
DoubleTree by Hilton Stoke on Trent Stoke-on-Trent
DoubleTree by Hilton Stoke on Trent Hotel Stoke-on-Trent
Best Western Plus Stoke on Trent Hanley Moat House Hotel

Frequently asked questions

Does DoubleTree by Hilton Stoke on Trent have a pool?

Yes, this property has an indoor pool and an outdoor pool.

How much does it cost to stay at ?

As of 30 Sept 2022, prices found for a 1-night stay for 2 adults at on 3 Oct 2022 start from ₹6,692.28, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is DoubleTree by Hilton Stoke on Trent pet-friendly?

No, only service animals are welcome at the property.

How much is parking at DoubleTree by Hilton Stoke on Trent?

Self-parking is available for GBP 5.00 per night.

What time is check-in at DoubleTree by Hilton Stoke on Trent?

Check-in is from 3:00 PM - anytime. A fee applies for early check-in (amount may vary, subject to availability).

What time is check-out at DoubleTree by Hilton Stoke on Trent?

Checkout is at 11 AM. Late checkout is available for a fee (amount may vary, subject to availability).

Where is DoubleTree by Hilton Stoke on Trent located?

Situated in Stoke-on-Trent, this hotel is within 1 mile (2 km) of The Potteries Museum and Art Gallery, Regent Theatre and Potteries Shopping Centre. Staffordshire University and Vale Park are also within 3 miles (5 km).

Can I cancel my reservation for free at DoubleTree by Hilton Stoke on Trent and receive a full refund?

Yes, DoubleTree by Hilton Stoke on Trent offers free cancellation on select room rates, because flexibility matters! Please refer to DoubleTree by Hilton Stoke on Trent cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 443 out of 1000 reviews
5 - Excellent 44%
Rating 4 - Good. 374 out of 1000 reviews
4 - Good 37%
Rating 3 - Okay. 110 out of 1000 reviews
3 - Okay 11%
Rating 2 - Poor. 48 out of 1000 reviews
2 - Poor 5%
Rating 1 - Terrible. 25 out of 1000 reviews
1 - Terrible 3%

4.3/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.1/5

Property conditions & facilities

4.2/5

Eco-friendliness

3/5 Okay

Julie
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and friendly. The rooms are unbearably hot. We were on the third floor, had both windows fully open and a fan and the temperature was miserable.
Stayed 1 night in Aug 2022

4/5 Good

Jill
Stayed 1 night in Jun 2022

4/5 Good

Andrew
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

3/5 Okay

Verified traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Raw chicken
Had dinner in the restaurant and the chicken was raw and had to be sent back. Lovely room and staff but my room was changed to an accessible one so had to pay to move into another room.
Stayed 1 night in Jun 2022

5/5 Excellent

Peter
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022

5/5 Excellent

Elsie Li Chen
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

5/5 Excellent

Verified traveller
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice.
Had a really nice stay. Reception was so welcoming. Room was large, nicely furnished, clean and comfortable.
Stayed 1 night in Jun 2022

3/5 Okay

Matt
Travelled with family
Liked: Cleanliness, staff & service, room comfort
Top price stay - Middle of the road standards.
Unfortunately the air conditioning was not working, this meant windows open (as far as possible). The bathroom door was a replacement which meant the door furniture did not fit the door frame so the door did not shut/lock. No luggage trolley available on checkout. Some of the staff were as helpful as they could be and some were not bothered about the inconvenience we as a family had. The lady on checkout was the most helpful and empathetic in respect to the issues received. (I did not manage to get her name to praise)
Stayed 2 nights in Jun 2022

4/5 Good

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

5/5 Excellent

Sharon
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself and the staff were all excellent. The staff were very helpful and pleasant. It's a shame the hotel isn't situated in a more central position, it was a bit out of the way, but apart from that, i couldn't fault it at all
Stayed 1 night in Jun 2022