Search Hotels Near Steigerwald Lake National Wildlife Refuge, Washougal

"Attitude at the front desk was the issue. Like walking on eggshells. The rest of the staff were quite nice."

"Love: the spa, the soaking pool, the fascinating history of the property, the art everywhere, the gardens, the live music, the quirky little variety of places to eat and drink! Some of the staff were amazing, especially at the spa. Needs improvement: mattresses, pillows, bedding, bedroom rugs, room furniture all need updates, are pretty worn. Rug in room is threadbare. Staff seemed irritated when I asked if there was more coffee/creamer (one or both empty each morning at 10/1030am). Need more vegetables and healthy choices on the menu, it was rough on my belly to eat bar food for all meals for 3 days. I also didn't love commentary from waitstaff about ordering a dessert by myself. "

"Dear management, teach your employees how to handle situations with customer complaints AND don't leave a employee alone on a busy Saturday night. April 11th 1030 at night 4th floor, there was a middle school sports team with teenage boys that were running up and down the hallway throughout the whole entire hotel banging on doors. They were also in the swimming pool throwing the football from one side of the room to the other. There were several complaints yet nothing was done. There was no way to get in touch with the coach because the front desk guy seemed to not know or be able to handle the situation. Completely ridiculous! What if there was an emergency? How do your employees handle situations when they're there by themselves. I frequent Portland often and I definitely will not return back to this hotel."

"Parking was easy, and quickly validated as parking was in a closed lot"

"Unlike other chains, Parking and Breakfast are still included in the room rate. A+ for that. Breakfast bar had eggs, sausage, potatoes and waffle makers along with the other cold food and fruit items. Staff was friendly. Far enough from airport that jet noise is hardly noticable. Room on the side (with view of Mt. Hood) had no street noise. Room fridge was even quite, but had no freezer section. "

"Room was clean and quiet / Staff was wonderful / All amenities close at 10pm - It would be better if they were available 24 hours/ The food was great / I liked the background noise in the halls / The landscaping was beautiful / The hotel was clise to shopping and restaurants / Would absolutely book again."

"Great happy hour! Also the breakfast is available early , which is nice when you have an early flight. I love having the extra space of a suite, so helpful when one person has insomnia or needs to get up early. Rooms are clean and the staff is very nice. The location is great for catching a flight but it’s also convenient for getting around town or accessing freeways. Parking feels safe. I am a light sleeper and I couldn’t hear the planes while inside the hotel. The waterfall and coy ponds create a relaxing atmosphere. "

"The hotel has two fantastic restaurants/bars that serve excellent food and drinks. The location is super convenient, right in the heart of downtown and very close to public transportation, which makes getting around incredibly easy. The only downside were the linens and pillows. The pillows had an oily, musky scalp smell that was pretty unpleasant. It would be great if the hotel could wash the actual pillows more frequently, not just the pillowcases, or replace them periodically."

"Clean space, knowledgeable staff, timely airport shuttle. Perfection."