Search Hotels Near St John's River Side Hospital, Thornwood

"Staff was beyond rude, room smelled and bedsheets had holes"

"pool was very relaxing and heated was a nice touch. Bar was amazing "

"MOLD AND FUNGUS! The pool area was absolutely disgusting! Mold growing on the tile floors all around the hot tub and black mold on the ceilings. There was also a disgusting thick orange/brown fungus or something growing on the walls and chunks were falling off onto the floors. I spoke to a women at the desk and explained this is horrendous and I chose this hotel because it offered a pool and hot tub. I showed her the pictures and she asked me to send an email explaining all this so she could send it to the general manager. I sent the email immediately with a full description, Pictures and confirmed she received it and she did. She informed me that it has been sent to the proper people. I was checking out two days later and went down to the pool to see if they had taken care of the problem or closed the pool before writing a review. They had not. I never received a response or apology and the pool remained open with fungus and mold everywhere in that area. If they leave a common area like this completely and openly neglected, what else are they neglecting? Makes it hard believe the rooms are being properly cleaned as well and all I wanted was a response from management and I recieved nothing. "

"Always pleased with my stay "

"Yes "

"Hotel was very clean. Free breakfast was wonderful. "

"This property is excellent….super clean…great breakfast …very convenient location because our son goes to PACE University and plays lacrosse so we stay there at least twice a week. My only complaint is the staff that I have had on my last 4 stays are very unfriendly and not real accommodating. Not really willing to go the extra "

"Perfect location right off Highway and inly 45 minutes to JFK. Friendly staff, decent breakfast and the coffee and cookies hit the spot when we arrived! Room was clean and perfect for our one night stay. Would absolutely stay there again. "

"Overall it’s a great hotel. I loved that my room had a good size balcony to enjoy the outdoors. It has a cute bistro on site. There is a surcharge for breakfast, but it’s worth it. However, the room walls are paper thin. You will be hearing every word your neighbor says. If you are a light sleeper, bring some earplugs. "