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"The room has what it needs, the mattress was very soft for me"

"Subject: Concern Regarding the Handling of Third‑Party Reservations Dear Manager Bryan, I am writing to formally express my concern regarding my recent stay and my interactions with your staff. First, I urge Mansion House management to review the hotel’s internal systems and processes for handling third‑party reservations, as well as the competence and training of staff responsible for managing them. The misinformation I received—specifically the incorrect claim that the third reservation under Sheila Aseron did not exist—created an unnecessary and stressful situation and culminated in an improper charge for a fourth room. This fourth reservation was made solely because of the receptionist’s misinformation about the third, already confirmed, reservation. I was placed under pressure to book another room out of fear that one of the couples in our party would not have accommodations for the night. The non‑refundable policy was then applied to this fourth reservation, even though it was: • Made less than five hours before check‑in on the same date, and • Made while management was fully aware that there were already three confirmed rooms, one of which your own staff had failed to locate in your system. This reflects a serious lapse in accuracy of consumer information, system familiarity, and customer‑service judgment. Such incorrect reservation information, combined with pressure to book an unnecessary room, indicates that your current procedures for managing third‑party boo"

"Since the new ownership there have been many updates the past 4 stays. The effort put into the property and amenities is much appreciated. The room is always quiet and clean."

"Once I called to get the entry code, all else went smooth. Loved the balcony overlooking the ocean, and being able to enjoy a morning tea outdoors. The room was clean, there was free parking in front, a restaurant across the street and a well stock coffee bar in the lobby. This is my fourth stay and each has been great."

"Room was dirty. Pillow cases not changed. Dirt and hair on them. Trash left under furniture. Room not vacuumed well. One bright spot was staff who were extremely apologetic and got me a new room immediately."

"Property and room were very clean and comfortable. The one thing I wasn’t aware of is there is no staff on site if you check in after 5:00pm. I had to call the number on the front door, download an app and complete several steps to access my room via phone. Once I got through that, the rest I’m of the stay was fine. The location was convenient with a restaurant/bar across the street and other stores within close walking distance."

"The hotel location is beautiful. The building is well kept and clean. The staff was amazing! We loved our room overall but there were a few minor inconveniences: 1. The shower handle kept getting stuck and was hard to turn off. 2. We went in April and the room got very hot at night. You couldn’t change the room thermostat from hot to cold. So they told us to open the windows, which let a bee inside our room because the windows had no nets. "

"Good"

"Clean room. Pleasant staff "