"Check-in was perfunctory and lacking in warmth. My husband and I were also very disappointed to be told that the pool and spa closed at 7pm. After a long drive, we arrived at 6:45pm intending to relax in the spa before retiring. We understand that the spa was open until 8pm (on the pool board, it did say it closed at 8pm). 7pm is early for a spa to close and it doesn't open for an early morning swim either; we felt cheated.
The hotel is on a cliff, so has lots of steps, which we had overlooked. At late notice a room without steps was kindly made available.
The ensuite studio room was pleasant, comfortable and well equipped but sounds from the surrounding rooms could be heard. The room and equipment were mostly clean. A wooden spoon and PVC apron would be good additions. Ideally, we would prefer an 11am checkout, as 10am is a bit of a rush, especially with self-catering.
Visually the spa lacked lustre but it was true to the photographs; a few plants would improve the general ambience and relaxation. The pool and jacuzzi were good, the sauna was rather small and steam room wasn't really steamy. The pool, sauna and steam room were clean but the poolside was a little dirty with leaves and debris in the seating area. We didn't use the restaurant, gym or games room but the communal herb pots and beach toys were a lovely touch. We enjoyed a few chives.
Overall, if the price was right, I would be happy to return with the family, this time knowing the country clubs shortfalls."
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