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"Very friendly staff . Property needs updating. Bed was too soft Good value for money but would I stay again not sure"

"Absolutely brilliant stay"

"We arrived early and we were able to check in which was excellent news. The room was spotless and well maintained. All staff we encountered were pleasant friendly and always ready to help. Bed was really comfortable, breakfast was delicious and the location was ideal for us. We look forward to staying again and would highly recommend it!!"

"Very close to the train tracks and could hear trains through the night was not ideal but the room and staff were great it was just the specific room location."

"Very clean, good location near city centre. Room has high ceiling which I absolutely love!"

"2 night stay. Did not have room cleaned for second night. Gym was good."

"Disappointed with some of the trip as I was told this was a high level hotel with real distinction. £25 to park my car in car park for the overnight stay???? On arrival my room was not ready at 1:30pm & was promised I would be called when it was ready. Eventually after 3 o’clock I went back to ask about my room and was told I could’ve been given a room when I first came that was ready but just mine wasn’t ready yet. The staff member didn’t understand why I hadn’t been offered this option. I had ordered an oat milk. I had ordered an oat milk cappuccino and told them it had to be Sawyer or oat and was then served a cows milk cappuccino. Only when I tried it did I question it with the staff who confirmed it was not out milk. Only after this had happened did she ask me if I had an allergy. My room was old-fashioned but suitable and the bed and pillow is comfortable. Wi-Fi was okay and adequate speed. When I wanted an evening meal and rang to 2 of the restaurants, I would have to wait over an hour to be able to get a meal and at 9 pm for one of them was way too late. I was told to go to Merlin spa where I could eat and need no reservation but it really only had a burger, chicken wings and some sandwiches to eat. The chicken wings were okay but nothing special at £15 with chips included. The best part of the entire trip was the excellent breakfast which was phenomenal and extremely high-quality."

"Rooms are a bit run down, location is great for being so close to Cardiff bay. Staff are lovely and friendly and the bar is cosy. Breakfast was decent."

"I stayed on 2 May Parking is available at a reduced rate of 5£ day hotel has a great location on beach and walking distance of shops and restaurants etc etc Hotel check in was easy and pleasant with information needed Room had a slight musk smell as windows cannot be opened and only air is a air con and heater ,not great Beds we’re comfortable and bedding clean 👍 View from window of marina tea coffee available and a fridge , When we got to room tv wasn’t working ( maybe run a check before making room available) this was dealt with in good time and replaced Hotel is a little tried , Enjoyed stay Great location "