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"The ocean view room as clearly advertised when booking wasn’t provided to us upon arrival, and the management was quite unprofessional and slow in handling the matter, they eventually moved us to an ocean view room (also our room didn’t have proper hot water - becomes cold after a min of running- and pool deck wasn’t sanded/treated and each of us got numerous splinters from it), but the way they handled it took away from the experience, as well as them charging us for the services that were never provided which we had to open a dispute for. The majority of the staff seem to be knowledgeable and willing to help, but the management is absolutely horrific and unprofessional. Not only they do not understand even basic hospitality, but they engage into fraudulent practices charging you for services that were never rendered. Bad business. Not worth the money and all the headaches. "

" Excellent facility"

"Everything was great!!"

"The location was ideal - perfect climate and truly beautiful. The 4 Seasons resort had well maintained, spotless rooms with very nice decor. The landscaping and gardens were gorgeous! The restaurants were outstanding- impressive menus and very accommodating to dietary needs. The staff were friendly, professional, and helpful. "